Christina Newcomer | Page 2

We went to Annapolis Subaru to look at the new Outback inventory. We had purchased an Outback at this dealership in the past and were impressed with the the handling of the transaction and service. Well, inventory. We had purchased an Outback at this dealership in the past and were impressed with the the handling of the transaction and service. Well, guess what. They have improved on what we thought was already excellent! We drove our new Outback home the same day. More

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A Terrific experience purchasing our Forester! ! Professional, polite no hassle service. Smooth transaction overall. I would highly recommend this dealership!! ! Professional, polite no hassle service. Smooth transaction overall. I would highly recommend this dealership!! More

by lisaorph Verified Customer Verified Customer

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It was very easy and smooth to get a car here I would recommend getting a car a here everyone is nice and the environment was great ! recommend getting a car a here everyone is nice and the environment was great ! More

by alejandrobritogarcia8 Verified Customer Verified Customer

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Staff members are friendly, professional and knowledgeable. Service department is neat and efficient. A positive experience. knowledgeable. Service department is neat and efficient. A positive experience. More

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Brian (Villa--Juarez) was an awesome sales person. He let me make up my mind, work at my pace. Brian understood my budget requirements, and kept them in mind when I wash shopping, and when I was pur He let me make up my mind, work at my pace. Brian understood my budget requirements, and kept them in mind when I wash shopping, and when I was purchasing the WRX. He picked up on the "little questions," and followed up to make sure that each detail I was concerned about was taken care of. Brian was friendly and easy to talk to. I will recommend Brian and Subaru of Annapolis to my friends. Bob in finance was honest and clear. We worked together to make sure I could afford the WRX, and to be sure that I understood what, how much I was paying. He walked through the tricky parts of the contract, and made sure I understood what it meant. He noticed that the interest rate from my bank was higher than what he could offer from a different bank, so we switched to the lower rate. It was great working with the team that valued my time, and didn't leave me sitting alone for extended periods. I felt like a respected person during my time shopping, and picking up my vehicle. Reception was quite helpful in relaying messages, and in guiding me to who I needed to talk to. They greeted me warmly and pleasantly, and made sure I was being taken care of. Beyond that, I am also quite happy with the way my WRX was prepped. The car is beautiful. Brian was careful to guide me about fuel requirements, and break in period. I appreciate that Brian helped deliver my WRX to the island, by picking me up the next day so I could retrieve my Jeep Renegade. More

by nick50spar Verified Customer Verified Customer

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We have been familiar with this dealership for the past 12 years and have always been very pleased with the service. This is the second car we have purchased, and the process went very smoothly. Everyone 12 years and have always been very pleased with the service. This is the second car we have purchased, and the process went very smoothly. Everyone we had contact with was professional, knowledgeable, helpful, friendly and courteous. We couldn't have asked for a better experience! More

by WABEWA Verified Customer Verified Customer

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Annapolis Subaru goes above and beyond to make sure that your vehicle needs are their number one priority. your vehicle needs are their number one priority. More

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I've been a loyal Annapolis Subaru customer since 2010. I recently purchased a Subaru Crosstrek Wilderness from Annapolis Subaru. Christina Newcomer was the Sales rep who helped me out through the initia I recently purchased a Subaru Crosstrek Wilderness from Annapolis Subaru. Christina Newcomer was the Sales rep who helped me out through the initial portion of the sale. She is a very humble and patient sales rep. She went through ALL the steps necessary in keeping the customer happy from offering drinks, working the sale with the management to showing me around the facility, although I was familiar with the building. BUT I actually learned at least one thing new about the place when she showed me around; and that was the revamped Service Dept drop-off garage. While I was waiting for my pre-ordered Crosstrek Wilderness to arrive, Chris went on vacation and her Management Dept team member, Andre Gayle took the helm while she was away. It so happened that my wife had to take her Impreza up to Annapolis Subaru for service and she happened to see my preordered car in the lot. She inquired about it to Andre and he so graciously passed on the information to her to give to me in steps to procure the vehicle. I emailed Andre and he was very prompt in answering any questions I had in procuring the vehicle. Very pleased! When the day arrived to procure my vehicle, Chris completed her portion of the process and then I guided to see Marissa in the Finance Dept. She is a VERY optimistic and friendly young lady! She basically went over all the additional options in terms of warranties and add-ons flawlessly. She didn't pressure me into buying any of the options, but very well planted a seed in my head to give me time to think about them after departure. I made an appointment with Kayla Gent to return to Annapolis Subaru to go over a brief orientation about the features in the car and answer any questions I have about the functionality of any of the bells and whistles in the Crosstrek. When I met up with her, she too was very patient and humble in answering the few questions I did have for her, although it was her first time giving an orientation on the Crosstrek Wilderness. Overall, it became a great teaching moment for the both of us. After I purchased the Crosstrek, I went online to the Subaru Parts site and ordered mud flaps that just the "Crosstrek" logo inscribed on them. I received an email from the Parts Department manager, Chris Parks telling me that those mud flaps may not fit the Crosstrek Wilderness properly. He kindly offered the "Wilderness" version ones, that I didn't notice on the site at the time. I accepted the order change and thanked him for looking out for me during the transaction. Overall, I'm once again pleased with the overall experience I had and will keep returning to Annapolis Subaru! I wish them all the best in their future endeavors! More

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Had a regular service to prepair for trip to Milwauklee Wisc. Once I got to Milwaukee I found that I had an oil leak. Subaru service in Milwaukee found the drain plug was loose and the head was rounded off Wisc. Once I got to Milwaukee I found that I had an oil leak. Subaru service in Milwaukee found the drain plug was loose and the head was rounded off. I ended up having to replace it and get another oil change since there was no way to know how much oil had been lost. $177.95 later car is working fine. More

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Top notch dealership! Chris was great to work with and so was Marissa! Very happy with how everything went at Annapolis Subaru. My new outback is awesome! Just a great exp Chris was great to work with and so was Marissa! Very happy with how everything went at Annapolis Subaru. My new outback is awesome! Just a great experience, no pressure at all. Not like other dealerships. More

by joebird4848 Verified Customer Verified Customer

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