Christine Thomas

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process profession Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends. More

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Thank you Barry! You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I was treated with the same courtesy and professionalism. Your candor and sense of humor are appreciated. More

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Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that I knew I had to buy my next car from here! Barry you found me exactly what I wanted and kept me informed every step of the way. Thank you for making this so easy and for all the effort you put in to ensuring I had a great experience!! More

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Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple. Personally I dealt with Barry, who made the experience quite fun and simple. More

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Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving! vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving! More

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My wife had always wanted a Mercedes, so she would look at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by them. As Mothers Day approached, I wondered if that car was still available - I checked and it was. I inquired about it and Rob Edmonds supplied information for me. I said we would be over that afternoon. Rob was very friendly and very professional. We drove the car and loved it. The price was very reasonable and the financing was great, so a short time later we the owners of an almost-new Mercedes-Benze! More

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Everyone at Mercedes-Benz of Hagerstown is always pleasant and eager to answer questions. Barry London has been our outstanding salesman for six vehicles. There is never any pressure and his knowled pleasant and eager to answer questions. Barry London has been our outstanding salesman for six vehicles. There is never any pressure and his knowledge is top notch. Thanks for the delivery of another great car, Barry! More

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Barry was great to deal with for my first Mercedes purchase. Barry was very helpful with going through the car functions and explaining each item. The staff was super, and I plan on being a regular c purchase. Barry was very helpful with going through the car functions and explaining each item. The staff was super, and I plan on being a regular customer!! More

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We had a pleasant and simple buying experience at Hagerstown Mercedes with Barry London and Christine Thomas. Hagerstown Mercedes with Barry London and Christine Thomas. More

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Rob was our Sales Associate at Mercedes-Benz of Hagerstown and did a fantastic job helping us pick out our new C300. He was very knowledgeable on the car and was super fast getting our sales paper Hagerstown and did a fantastic job helping us pick out our new C300. He was very knowledgeable on the car and was super fast getting our sales paperwork together. I highly recommend Rob and Christine at Mercedes-Benz of Hagerstown. They are an amazing team! More

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