Christine West | Page 3

My wife and I were on a long road trip up the coast. Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, right after the Independence Day holiday. Albany Subaru accommodated us in so many ways! First, they correctly and efficiently diagnosed our problem (Thermocontrol Bypass)—and found the origin of the problem, (water pump) not just treating the symptom. This was a huge relief because our journey back to Arizona from the Bay Area meant traveling through the desert and constant high road temperatures. Travelers are at the mercy of mechanics. My interactions with Jay Parafina and Christine West were both thorough and very helpful in understanding the service department's processes and communication with us about details! I requested a loner car and they went out of their way to help get a car for us! Great communication! Great Service! I highly recommend Albany Subaru for the experience they gave us. More

by JEFFDELNERO Verified Customer Verified Customer

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Always fast and easy to drop car off and the staff is kind and friendly. kind and friendly. More

by RAYBERRI Verified Customer Verified Customer

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Jay took care of my paperwork, texted me and called me when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru si when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru since I bought my Forester in 2001. I have had the Repairs Department call me to say that they over-estimated and that my actual bill is less than they stated. How's that for honesty? Both the shuttle drivers, Rick and Philip were skillful and personable. I enjoyed our conversations. More

by hengsure Verified Customer Verified Customer

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Always good and competent service here. And the express work was done within the allotted time. And the express work was done within the allotted time. More

by mshelleda Verified Customer Verified Customer

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Consistently great service - from scheduling to drop off, diagnosis to delivery. Good communication throughout, we've had them service 3 Subarus (now one with higher mileage) and the repairs are all done exp diagnosis to delivery. Good communication throughout, we've had them service 3 Subarus (now one with higher mileage) and the repairs are all done expertly. Good value for price paid. More

by JP Verified Customer Verified Customer

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Great customer service, quick and very helpful. I trust them to provide quality service every time to take my car for service. I trust them to provide quality service every time to take my car for service. More

by MYRNAPANG Verified Customer Verified Customer

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Always quick and easy to deal with. Great customer service and great turn around time. Great customer service and great turn around time. More

by NINAPIAGENTINI Verified Customer Verified Customer

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My experience at Albany Subaru Service Center has always been pleasant. I appreciate the transparency and attention to detail. I've received great service from new and seasoned employees alike. been pleasant. I appreciate the transparency and attention to detail. I've received great service from new and seasoned employees alike. More

by ALLAN.SANTIAGO88 Verified Customer Verified Customer

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I've been coming here for about 20 years. The customer service is always great. I've always been informed about what my car may need, and when. The customer service is always great. I've always been informed about what my car may need, and when. More

by mindydogs Verified Customer Verified Customer

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My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

by baileymail9 Verified Customer Verified Customer

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