Christine West | Page 3

Very friendly staff who seem to remember a frequent visitor such as myself. While they insure all issues are checked they do not pressure on any up sell and listen to the customer's needs. visitor such as myself. While they insure all issues are checked they do not pressure on any up sell and listen to the customer's needs. More

by rejungling Verified Customer Verified Customer

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Always helpful, friendly, and great service! Would recommend to anybody who wants a good shop to work with! Would recommend to anybody who wants a good shop to work with! More

by BENJAMIN.MERCADO45 Verified Customer Verified Customer

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Always a pleasure to deal with Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. Every employee I've dealt with is a shining example of customer service. I will not use another dealership after finding the folks at Albany Subaru. More

by DEVIN7000 Verified Customer Verified Customer

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My wife and I were on a long road trip up the coast. Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, right after the Independence Day holiday. Albany Subaru accommodated us in so many ways! First, they correctly and efficiently diagnosed our problem (Thermocontrol Bypass)—and found the origin of the problem, (water pump) not just treating the symptom. This was a huge relief because our journey back to Arizona from the Bay Area meant traveling through the desert and constant high road temperatures. Travelers are at the mercy of mechanics. My interactions with Jay Parafina and Christine West were both thorough and very helpful in understanding the service department's processes and communication with us about details! I requested a loner car and they went out of their way to help get a car for us! Great communication! Great Service! I highly recommend Albany Subaru for the experience they gave us. More

by JEFFDELNERO Verified Customer Verified Customer

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Always fast and easy to drop car off and the staff is kind and friendly. kind and friendly. More

by RAYBERRI Verified Customer Verified Customer

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Jay took care of my paperwork, texted me and called me when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru si when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru since I bought my Forester in 2001. I have had the Repairs Department call me to say that they over-estimated and that my actual bill is less than they stated. How's that for honesty? Both the shuttle drivers, Rick and Philip were skillful and personable. I enjoyed our conversations. More

by hengsure Verified Customer Verified Customer

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Always good and competent service here. And the express work was done within the allotted time. And the express work was done within the allotted time. More

by mshelleda Verified Customer Verified Customer

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Consistently great service - from scheduling to drop off, diagnosis to delivery. Good communication throughout, we've had them service 3 Subarus (now one with higher mileage) and the repairs are all done exp diagnosis to delivery. Good communication throughout, we've had them service 3 Subarus (now one with higher mileage) and the repairs are all done expertly. Good value for price paid. More

by JP Verified Customer Verified Customer

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Great customer service, quick and very helpful. I trust them to provide quality service every time to take my car for service. I trust them to provide quality service every time to take my car for service. More

by MYRNAPANG Verified Customer Verified Customer

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Always quick and easy to deal with. Great customer service and great turn around time. Great customer service and great turn around time. More

by NINAPIAGENTINI Verified Customer Verified Customer

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