Christine West | Page 3

Jay took care of my paperwork, texted me and called me when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru si when the mechanic asked about additional repairs. Professional all the way. I trust these guys because I have been returning to Albany Ford-Subaru since I bought my Forester in 2001. I have had the Repairs Department call me to say that they over-estimated and that my actual bill is less than they stated. How's that for honesty? Both the shuttle drivers, Rick and Philip were skillful and personable. I enjoyed our conversations. More

by hengsure Verified Customer Verified Customer

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Always good and competent service here. And the express work was done within the allotted time. And the express work was done within the allotted time. More

by mshelleda Verified Customer Verified Customer

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Consistently great service - from scheduling to drop off, diagnosis to delivery. Good communication throughout, we've had them service 3 Subarus (now one with higher mileage) and the repairs are all done exp diagnosis to delivery. Good communication throughout, we've had them service 3 Subarus (now one with higher mileage) and the repairs are all done expertly. Good value for price paid. More

by JP Verified Customer Verified Customer

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Great customer service, quick and very helpful. I trust them to provide quality service every time to take my car for service. I trust them to provide quality service every time to take my car for service. More

by MYRNAPANG Verified Customer Verified Customer

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Always quick and easy to deal with. Great customer service and great turn around time. Great customer service and great turn around time. More

by NINAPIAGENTINI Verified Customer Verified Customer

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My experience at Albany Subaru Service Center has always been pleasant. I appreciate the transparency and attention to detail. I've received great service from new and seasoned employees alike. been pleasant. I appreciate the transparency and attention to detail. I've received great service from new and seasoned employees alike. More

by ALLAN.SANTIAGO88 Verified Customer Verified Customer

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I've been coming here for about 20 years. The customer service is always great. I've always been informed about what my car may need, and when. The customer service is always great. I've always been informed about what my car may need, and when. More

by mindydogs Verified Customer Verified Customer

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My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

by baileymail9 Verified Customer Verified Customer

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Peggy understood that I needed to pick-up my daughter from school so she kept an eye on the service technician's progress and coordinated with Christine to pick me up so I would be there when my car was from school so she kept an eye on the service technician's progress and coordinated with Christine to pick me up so I would be there when my car was ready. I even made it to the school ahead of time! Thank you, all! More

by sarahbeth.harris Verified Customer Verified Customer

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Excellent services: professional, informative, knowledgeable, politeness, accommodating and just a friendly environment. Always had and will have my Subaru service at Albany Subaru service depart knowledgeable, politeness, accommodating and just a friendly environment. Always had and will have my Subaru service at Albany Subaru service department. More

by ctcolombo Verified Customer Verified Customer

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