Thank you for the 5 star review! We are pleased to know that Chris helped you find just the car that was right for you. Buying a car can be a hard process so we try our best to lessen the burden as much as we can. Enjoy your new car!
November 18, 2020
"I recently bought my third vehicle from Bob Penkhus in..."
- GE_HAMPTON Verified Customer
I recently bought my third vehicle from Bob Penkhus in motor city. The sales process with Chris was great! No hassle, I went in knowing which vehicle I was going to buy and what I wanted to pay for it. On the service side, Joey and his service crew always treats me like family! They’re great! They always put my safety first and are always quick to get me back on the road!
Congratulations on your new car. We are so pleased to know that we have provided you with excellent service throughout the years. We strive to make sure our customers feel taken care of.
October 16, 2020
"Fantastic experience!! They went above and beyond, on..."
- ALEX.PICHARDO01 Verified Customer
Fantastic experience!! They went above and beyond, on making the process of buying a car quick and worry free. Tinted windows, powder coating of the wheels and some interior accessories were added that made the vehicle even nicer. The finance department uses a thumb drive to give you copies of all the documents so you don’t leave there with a booklet of papers, we liked this. We have bought Volkswagen for decades now, but these guys sell Volkswagen the right way, with pride and passion.
Alex thank you so much for this review and the glowing recommendation! We are thrilled to hear our team did everything they could to make the experience so pleasant and smooth. We hope to be able to work with you for decades to come!
October 09, 2020
"Could not be happier with my car buying experience...."
- CALVIN Verified Customer
Could not be happier with my car buying experience. Salemen Chris and Lemar were an absolute pleasure to do business with. 100% satisfied customer. A+
Calvin, thank you for taking the time to write a review. We will share your words with Chris & Lemar. Come see us again!
August 04, 2020
"Dan was great and really helpful. I was told it would..."
- Albroadbent Verified Customer
Dan was great and really helpful. I was told it would take 1 hour but waited over 2. I understand things change but I would have appreciated updates throughout so I could have made other plans. Also, i just purchased my car 2 weeks ago, so it is clean. I also spent 2 hours the day before detailing inside and out, it was freaking immaculate. But when I got my car it was literally worse than when I brought it in. There were smudges on everything, they didn't do a proper job drying so there were water spots everywhere, the area they worked on wasn't wiped down so dust was all over the dash, the mat was wet and had dirt on it from people stepped on the wet mat. If you aren't going to take pride in cleaning the vehicle for ypur customers I rather you didn't at all. I had to redetail the car when I got home to get it back how it was when I arrived at the dealership.
Thank you for reaching out and sharing your experience with us. We greatly apologize that our service did not meet your expectations. We have high standards for ourselves and are truly disappointed to hear that these standards were not satisfied during your visit. I met with the involved parties to better understand where we went wrong. After investigation your account manager has been in direct contact with you and has been able to come to a resolution. We are happy to hear that! Thank you so much for allowing us the opportunity to apologize and make things right.
If there is anything else we can do, please do not hesitate to contact us at email@example.com or (719) 473-4100. We hope to see you again soon.
July 01, 2020
"Great customer service!!! They took great care of me..."
- DLLUTFY Verified Customer
Great customer service!!! They took great care of me throughout the entire process of purchasing a new car from them. Thank you so much for everything!!!
We are very happy to have provided you with such a great experience! Have a great day!
February 29, 2020
"Both Jordan McManus & Chris Pfeuffer (when Jordan was out..."
- SANDYSUTTER Verified Customer
Both Jordan McManus & Chris Pfeuffer (when Jordan was out of town) were amazingly patient & tolerant of my questions, test drives, indecisiveness... & emotions! I started out with Jordan, then got tired of car shopping & took a break for a few weeks... then Jordan texted me about a 2016.5 Mazda CX-5 hat came in. It was over my budget, but eventually bought it... Chris is who I test drive it with & closed the sale.
Tad was extremely efficient & personable while going through all the sale contract paperwork, as well! Louis is Parts Dept. ordered my privacy cover... & then Jordan saw me at my new (used) CX-5 with that cover & came out to install it for me!
So far I am happy with my experience with Bob Penkhus Motor City, & will happily recommend them to others!
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