Christopher Gross | Page 3

Very happy with Chris and Tony. They got me in a vehicle. Being my vehicle that I had module part was on back order. Service didn't know exactly when part be in. I traded the vehicle in so I have transportat Being my vehicle that I had module part was on back order. Service didn't know exactly when part be in. I traded the vehicle in so I have transportation in which Chris and Tony was great help. Thank you to you both and Shenandoah Front Royal Ford. I love my new used vehicle. More

by trudyfoster Verified Customer Verified Customer

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Awesome place to purchase a vehicle from. Super knowlegable sales staff. Service takes great care of the vehicles after the sale as well. Thanks for the awesome customer service. 😁 knowlegable sales staff. Service takes great care of the vehicles after the sale as well. Thanks for the awesome customer service. 😁 More

by tylerdeavers Verified Customer Verified Customer

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I came to the dealership to get my current car serviced initially, but also to look at a bronco sport I thought they was in stock. I ended up going with another suv and Chris was very helpful and able to a initially, but also to look at a bronco sport I thought they was in stock. I ended up going with another suv and Chris was very helpful and able to answer the questions I had about it and able to help show me some of the features and options offered by the dealership. The process was pretty smooth and would definitely recommend him to others if I know they are looking for a vehicle. More

by jwalkinshaw Verified Customer Verified Customer

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Chris was great and was very patient with helping us and answered our questions. Jeff was great too. Everyone that we met was very friendly and helpful answered our questions. Jeff was great too. Everyone that we met was very friendly and helpful More

by heartwillow84 Verified Customer Verified Customer

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Very helpful salesman and sale manger and finance person. willing to help you get the deal you are looking for. I will tell my friends and relatives. willing to help you get the deal you are looking for. I will tell my friends and relatives. More

by destefano99 Verified Customer Verified Customer

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I enjoyed my experience with the exception on this survey. the 25 word minimum that must be filled out is a waste of my time. survey. the 25 word minimum that must be filled out is a waste of my time. More

by fast88stang Verified Customer Verified Customer

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very friendly service and good team, from first step to last everything was great and thank you Christopher for your help. I love my new mustang last everything was great and thank you Christopher for your help. I love my new mustang More

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Feel that dealership should’ve offered to pay for service needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warrant needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warranty costing an additional $5,000 did not cover any of the problems associated with the need for service so soon after purchasing the vehicle. It was obvious Roy did not want to even discuss the issue and was evasive with his responses and just wanted to quickly end the conversation. All other people involved in sale, financing and service of truck were good to deal with especially Roland of financing who went above and beyond to at least try to help in some way and took time to go over everything and was very helpful and respectful of my issues and concerns. More

by SusanM Verified Customer Verified Customer

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Salesman was very friendly. Very accommodating. Felt a little bit rushed in our decision making. Did not like the offer on our car as trade in. Was not completely happy with detailing of vehicle. Finance little bit rushed in our decision making. Did not like the offer on our car as trade in. Was not completely happy with detailing of vehicle. Finance went back over bill of sale with us which explained things better for us. We are getting older and things have changed some since our last experience buying a new vehicle. All and all we are happy with our purchase. Thank you!!! More

by steven-crim Verified Customer Verified Customer

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