"Always First Class"
Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car.
Car was finished at time Service Professional promised.
"Chris P provided a “world class” experience."
It was a pleasure working with Chris who kept us in the loop during the entire process of finding a Certified Pre-Owned 2015 ML 350. He even came to our home to help connect the garage door opener when I was not able to do it myself. I recommend Chris to anyone that is looking for a new or used Mercedes.
Other Employees Tagged:
Thanks to Pete as well...
"The best experience ever!"
- Jackie Morgan
I've always wanted a Mercedes and I decided to give this dealership a call. I reached Chris and he was absolutely great. I was currently in a leased vehicle from a competitor and very unhappy with the vehicle and the customer service. Chris was patient with me even knowing i had 6 months remaining on the lease. When it was time to finally get my vehicle, he was very attentive. None of this compares to the experience he provided when i actually picked up my vehicle. He made my first time purchase a memorable experience. I recommend him to all my friends and family.
"First Time Experience"
First time customer of Mercedes - Benz of Novi, and overall my experience has been good I love my vechile and enjoyed working with both Christopher and Serica!
Other Employees Tagged:
Serica Donovan - Service Department
Sales person Chris was very attentive to my needs. He was very thorough and pleasant during the entire experience. I would recommend him to my friends and relatives.
- gaylie, 105
Chris made it a nice experience to lease a new car. He showed us several options and was not a pushy salesman. I would highly recommend him.
"Exceptional customer service "
- Ren makeup
I can't say enough great things about Chris. I'm so happy to have found him as my car dealer. His customer service skills are exceptional. I will keep gong back to Chris for all future vehicles. He's the best.
"Great customer service"
Chris was very helpful. Took initiative to followup and provide required information. He sends personalied cards with updates which I found is very useful. He is great in.his customer service and I highly recommend him to any one.
"A True Gentleman"
Chris is a true gentleman through and through. It was clear from the beginning he aimed to go above and beyond in all means possible. The word excellent customer service does accurately convey this. Chris is acutely polite and candidly professional. He provides a trusted advisor experience that I found to be both genuine and sincere.
Being a true car enthusiast, it was important to me to find someone I knew had my best interests in mind. I really appreciated Chris's upfront and ongoing communication will not hesitate to purchase my next vehicle from Chris, I plan to.
"Chris doesn't sell cars: he sells milestones in life"
Beyond the fact that he is extremely polite, cordial and an excellent provider of fine customer service, Chris truly grabbed my family's excitement and interest when we were buying our GLC300.
From my very first visit, Chris truly got my attention on the GLC300, providing an interesting and exciting picture of this vehicle, without any exaggerations, tricks or "fake emotions" in the process of presenting the vehicle.
Later on, Chris was also able to get my wife and two very young children, excited about purchasing an advanced vehicle that provides not only comfort and excellent service, but first-class safety for the whole family!
Grabbing my children's excitement, not just their focus and attention, tells me that Chris is an excellent Salesman who is able to share his passion for Mercedes-Benz to his customers. His technical explanations where absolutely excellent, his attention to detail outstanding, and his follow-up-, support and service where truly remarkable. He is the poster child for Mercedes-Benz dealerships in the USA, and in summary, I hope that Chris is the person selling us our family's next Mercedes!
Good job Chris! I truly LOVE my car!