Christopher Volk | Page 32

100% Awesome Experience My family has been buying/leasing vehicles from Rich Klaben for over 40 years. I personally have been buying/leasing from Klaben dealerships for over My family has been buying/leasing vehicles from Rich Klaben for over 40 years. I personally have been buying/leasing from Klaben dealerships for over 35 years. We have always worked directly with Rich Klaben or Kenny King (both are amazing men with a huge hearts - Kenny King has retired). My wife and I were greeted by Rich Klaben at the door, he always asks about family before any business questions. Rich Klaben introduced us to Chris Volk as our new salesman. This was the first time in over 40 years that we worked with someone other than Kenny King. I'm happy to say that the overall experience (working with Chris Volk) was absolutely 100% great. Chris was friendly, laid back, humorous, and very intelligent. He went above and beyond to make sure our car buying experience informative and comfortable. I will continue to be a lifelong customer of Richard Klaben and look forward to working with Chris Volk again when purchasing/leasing a vehicle. I would highly recommend Klaben dealerships! I would also highly recommend Chris Volk. Thank you again Klaben Dealerships for yet another great buying experience. Here's to another 40+ years of being your customer!! More

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Service Experience Disapointing My wife and I purchased two certified pre owned cars 04-Aug-2017. We worked with Chris Volk and we did have a good experience with the sales side. We My wife and I purchased two certified pre owned cars 04-Aug-2017. We worked with Chris Volk and we did have a good experience with the sales side. We were concerned with purchasing used vehicles For the last 40 years we have purchased new Fords. But after the CPO protocol was explained to us and the 172 point inspection we proceed to purchase the vehicles. Within the first month we noticed that the 2014 Edge had a noise with the power steering. We scheduled a service appointment and Kyle Scott was our SA. The Edge need a power steering pump replaced. I needed to call to receive information on the repair of this car as our SA did not lets us know the car was repaired and ready for pick up. The Edge is still making the same noise. I also had to have the F150 in for service for the rear view mirror being loose. I did review the CPO 172 point inspection report and notice that some glass was replaced. I discussed this with Kyle Scott and he informed me that the front windshield had been replaced. The rearview mirror was not connected correctly after windshield replacement and during this service repair they had to order a replacement as they could not repair. I had to call several times to receive information on this truck as Kyle never called me back, even when he said he would. I also notice on the CPO 172 point inspection that some of the checks (Passed) that were not options that I had on this vehicle. I am a son of a retired Ford worker and I believe in the Ford products but I am very concerned with the level of attention and communication I received from the Klaben service department. More

by Mreng56 Verified Customer Verified Customer

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Very good service overall Chris and Jen both went out of their way to make sure we understood everything with the leasing process and were satisfied with the vehicle. Chris and Jen both went out of their way to make sure we understood everything with the leasing process and were satisfied with the vehicle. More

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Amazing experience! Chris was extremely helpful with every step of the car buying process! He took my calls while he was at home and got the process going for me and my w Chris was extremely helpful with every step of the car buying process! He took my calls while he was at home and got the process going for me and my wife! Chris knew the situation me and my wife were in and he helped us get into another car! He was very professional and the best salesmen I have ever dealt with! I would definitely recommend Chris to any one who is looking to buy a car! Very straight forward from the get-go! Very happy with my car buying experience! More

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Great Sales Department! I live in Oregon and 18 year old daughter lives in Ohio. I needed to help her get a car and Chris Volk did a GREAT job making the transaction as smoot I live in Oregon and 18 year old daughter lives in Ohio. I needed to help her get a car and Chris Volk did a GREAT job making the transaction as smooth and transparent as possible. Rich Klaben was also instrumental in this deal working out extremely well. Christine Klaben, who did her paperwork, did a great job of explaining everything and making a young girls first car buying experience easy and stress free. I would recommend the Klaben team to anyone! More

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The best sales experience in my life Kris Volt is the most professional salesman I have ever met. I was able to get into a brand new car and no longer have to worry about it breaking down Kris Volt is the most professional salesman I have ever met. I was able to get into a brand new car and no longer have to worry about it breaking down. The entire experience with Mr. Volt & the people at Kablan Ford was simple amazing. More

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A+ experience from start to finish Chris Volk at Klaben in Kent was a pleasure to work with. I was contact via text messaging from a follow up on a used truck I was looking at from the Chris Volk at Klaben in Kent was a pleasure to work with. I was contact via text messaging from a follow up on a used truck I was looking at from the Klaben FB page. Long story short Im in a brand new 2017 F-150. Chris was great to deal with from start to finish. His attention to details and being able to communicate via email and text was great. I would highly recommend Chris and Klaben if you are in the market for new car or truck. Not to mention Ford has really stepped up their car and truck game. Models are loaded with tech and very stylish. Pat in serivce is great to work with as well. More

by Clevelandgolfer23 Verified Customer Verified Customer

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Mudflap Klaben installed new mudflats and took care of one issue in the interior of vehicle in a reasonable amount of time with no additional delay or cost Klaben installed new mudflats and took care of one issue in the interior of vehicle in a reasonable amount of time with no additional delay or cost More

by ilenin3 Verified Customer Verified Customer

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Great experience. Not only would I recommend Klaben Ford, but this has been the best car buying experience I have ever had. Great job to everyone involved. Not only would I recommend Klaben Ford, but this has been the best car buying experience I have ever had. Great job to everyone involved. More

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Chris Volk, outstanding pro Chris helped from the beginning to the end of the process by initially texting me to convincing me the numbers were affordable and in a patient, not p Chris helped from the beginning to the end of the process by initially texting me to convincing me the numbers were affordable and in a patient, not pushy tone. very good at customer service. More

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