Chuck Church | Page 13

Another easy and pleasant experience at Lou Fusz Toyota My second car from Lou Fusz Toyota with both deals handled by Scott Christensen. Scot has always provided excellent service. I'm confident that i go My second car from Lou Fusz Toyota with both deals handled by Scott Christensen. Scot has always provided excellent service. I'm confident that i got the best deals on my original purchase of a Rav4 and now a lease on a Highlander. Would always recommend Scott to anyone. The entire staff was friendly and helpful. More

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Purchsase of a new 2015 Prius Shane Roemer was professional and knowledgeable about the Prius. He was candid and approachable. He was especially helpful during the Bluetooth phone Shane Roemer was professional and knowledgeable about the Prius. He was candid and approachable. He was especially helpful during the Bluetooth phone setup. His abilities reflected well on the Dealership. More

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Purchasing with a smile ! I’m a little picky and need to be explained in detail everything that took place in purchasing a new automobile. Jim and Travis completely walked me t I’m a little picky and need to be explained in detail everything that took place in purchasing a new automobile. Jim and Travis completely walked me thru the purchase process. Jim went out of his way to help me bring home my new car and i would recommend him to others . Swell Guy. Travis explained in detail all the cost and finance. Nice Guy. The rest of the staff made my shopping a pleasure to do business with the Lou Fusz Family. Great Staff !!!!! More

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Super service led to a great purchase experience I truly appreciate working with Brandon Whitehead to purchase my vehicle. Being a loyal Toyota owner, but having moved to St. Louis from Springfield, I truly appreciate working with Brandon Whitehead to purchase my vehicle. Being a loyal Toyota owner, but having moved to St. Louis from Springfield, IL I needed to find someone I could trust for service. Lou Fusz gave me very good service on my 2010 Prius and saved me from some higher bills by correcting the mishaps of a quick change oil service. While getting a cross threaded drain pan screw fixed I took a test drive. Brandon didn't rush me and took his time in pointing out all of the features in the new Prius V. He knew I probably wouldn't purchase, but was still patient and not pushy at all. After my car was repaired, he gave me a trade quote and cost on the vehicle. While I was tempted to purchase, I didn't as I thought I'd drive the old car for a while. A couple of weeks later I received a short, polite email from Brandon. Again, not pushy at all, just letting me know that the car is still available. A few weeks after that another email found me in a different situation. I had made another payment on my car, so less was owed. They offered to come down in price and that combination was enough to convince me to buy. One other thing happened that's worth mentioning. When I returned to buy I had new bumper and rear fender damage from a parking lot incident. Chuck Church took a look and estimated the repair cost. He then offered to share some of that cost with me on the trade. I feel his estimate was sound and appreciated I wasn't gouged for the damage. I'm happy with the experience and now hope the service department will continue to deliver. I like having a dealership I can trust and simply keep my business in one place with none of the haggling and high pressure tactics. I've dealt with those tactics at two of the other local Toyota dealers and dislike them. More

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Avalon Purchase Great job by whole team. Especially Brian Williams. Terrific job ! Great rep for Lou Fusz. Thanks for low key but full service support. Garry E Great job by whole team. Especially Brian Williams. Terrific job ! Great rep for Lou Fusz. Thanks for low key but full service support. Garry Earls More

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Love my highlander Was treated like family the second we got on their lot. There was no pressure or in your face sales pitches. Sales people were extremely knowledgable Was treated like family the second we got on their lot. There was no pressure or in your face sales pitches. Sales people were extremely knowledgable on their vehicle information and helpful. Would HIGHLY RECOMMEND TO ANYONE!!!!!!! More

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No hassle buying experience. We spent a Saturday afternoon with Brandon and the sales team of Lou Fusz Toyota. We came home with a New RAV4. My wife loves her new Toyota. Thanks a We spent a Saturday afternoon with Brandon and the sales team of Lou Fusz Toyota. We came home with a New RAV4. My wife loves her new Toyota. Thanks again Brandon for making it easy. More

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Laurie Engelhardt Professional, Friendly, Understanding and helping me get the car I absolutely love. I purchased my new car from Lou Fusz 10 years ago. and I know why Professional, Friendly, Understanding and helping me get the car I absolutely love. I purchased my new car from Lou Fusz 10 years ago. and I know why I came back to buy another!!! THANK YOU!!!!! More

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Great Experience I worked with Sarah Munroy rather extensively on test drives, before deciding on an Avalon Hybrid Limited. Was able to drive to my wife's work so she I worked with Sarah Munroy rather extensively on test drives, before deciding on an Avalon Hybrid Limited. Was able to drive to my wife's work so she could see the car and sit in it. Sarah stayed in touch with me, and I came back to buy. The numbers they presented me on both my trade and my new purchase were exceptional so I made the purchase. There were little good things about the deal. I was, for example, able to swap my carpeted mats for all weather. Chuck managed this. I was able to negotiate down the price of the service contract with Bill, to something I thought reasonable. When I came in the next morning to finish my new vehicle demonstration, Nathan did a great job, spending time looking one thing up on the electronics when the answer was unknown. Furthermore, because I really didn't want the aftermarket service contract as written, they swapped it out for the Toyota Care plan. Nathan and Travis took care of this for me. So, to sum up, great, patient customer service, and a phenomenal way of dealing with small issues that made me very happy. Thanks. More

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great prices and service We're so happy with the service we got from Chuck Church, Eric Gustafson, Jeff Lenz, and Bill Miller over at Lou Fusz Honda. They took great care of u We're so happy with the service we got from Chuck Church, Eric Gustafson, Jeff Lenz, and Bill Miller over at Lou Fusz Honda. They took great care of us, and we left with a fantastic Certified pre-owned Prius that we adore. Everyone took the time to answer all of our questions, were extremely knowledgeable, and are a bunch of super-nice guys, to boot. No wonder Lou Fusz is the top dealer in St. Louis! More

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