Chuck Oates | Page 4

In December of 2024, I bought my car from them after my original was totaled in an accident. Agreed on price, test drove it, loved it. When my dad and I came to pick the car up the next day, (my dad had ar original was totaled in an accident. Agreed on price, test drove it, loved it. When my dad and I came to pick the car up the next day, (my dad had arrived first) and he let me know there were issues starting the car, and it seemed that the techs and salesman were previously aware of these issues. When I arrived, they tested the battery that the service guy said was good and he just tested. When we tested the battery, he said it was no good and replaced it. Car started fine, so I wasn’t worried. Now, six months later, the car is having starting issues. I took it back to you guys and now you say the starting motor is bad? Not only that, but the car that passed a safety inspection is leaking oil, has a bad brake caliper, and most concerning has ball joints with “excessive play”. You wanted to charge me 6500 for a car I bought for 12-13K. I took it to a reliable shop that I have been working with for over 5 years on multiple vehicles, and he couldn’t find anything past the starting motor (which it seemed like you guys were aware of 6 months ago). I was so disappointed because the GM seemed to care about sales/service experience, but does not have his team ready to deliver on the expectation. The Zeigler name is on a lot of dealerships, and I really want to trust it and keep working with this dealership but I don’t think I can after I was misled and charged $129 for it. Thanks for the oil change. More

by michaelbrath8 Verified Customer Verified Customer

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Brian Ingram took care of all my needs and returned my car cleaned, I will recommend this dealership to all my friends!! Keep up the good work!! car cleaned, I will recommend this dealership to all my friends!! Keep up the good work!! More

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The reps that i dealt with are prince jones and gio in service and both are very rude wouldn’t recommend! service and both are very rude wouldn’t recommend! More

by Saniraine2012 Verified Customer Verified Customer

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Great customer service, always friendly and willing to help. I have never had a bad experience with this team! help. I have never had a bad experience with this team! More

by jessmatt514 Verified Customer Verified Customer

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Made my appointment for an oil change and to take care of some recalls was in and out in no time very friendly and convenient. some recalls was in and out in no time very friendly and convenient. More

by GARRETTTYLER18 Verified Customer Verified Customer

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Exceptional in every way! !! Courteous Accommodating Polite Friendly Highly Recommend the department and dealership Always! I have been associated with a Honda dealership in Ra !! Courteous Accommodating Polite Friendly Highly Recommend the department and dealership Always! I have been associated with a Honda dealership in Racine Wisconsin for at least 25 years! I will always buy from this dealership! I have had at least seven Honda Civics in that 25 year time period! Keep the digital speedometer and will continue to buy Civics from Honda and this dealership!!! I look forward to knowing I can expect only the best from the service department!!!🌟🌟🌟🌟🌟 More

by RJ Verified Customer Verified Customer

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Tim in service and Chuck are great to work with! Excellent! Thank you for the service! Excellent! Thank you for the service! More

by JUDY.GAVIGAN Verified Customer Verified Customer

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This are the best place to take your car for service they are a friendly people and the best place are a friendly people and the best place More

by Jose Mendoza Verified Customer Verified Customer

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The service department was excellent. Also the waiting area was clean and nicely furnished. Jesse our salesman came over and greeted us as well as asked if everything was okay. Also the waiting area was clean and nicely furnished. Jesse our salesman came over and greeted us as well as asked if everything was okay. More

by laeberle Verified Customer Verified Customer

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Came in for an oil change and Miguel showed excellent customer service & persuaded me into leasing a brand new car !! And he got me approved fast ! customer service & persuaded me into leasing a brand new car !! And he got me approved fast ! More

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