Cindi Link | Page 6

Outstanding customer service and care! Trusted partners in important auto purchase! Warm family feel! Thank you! Trusted partners in important auto purchase! Warm family feel! Thank you! More

by JAYALEANOS Verified Customer Verified Customer

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Great team that is very communicative and efficient. My car needs work that was performed perfectly and on time. My car needs work that was performed perfectly and on time. More

by MSOLOW Verified Customer Verified Customer

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Always prompt, courteous and informative. Clean, beautiful loaners. Very helpful group of people. Recommend them to anyone. Clean, beautiful loaners. Very helpful group of people. Recommend them to anyone. More

by ACBOWYER2109 Verified Customer Verified Customer

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Very responsive and service oriented. Second transaction with Autohaus and it certainly will not be the last. Second transaction with Autohaus and it certainly will not be the last. More

by ACBOWYER2109 Verified Customer Verified Customer

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Friendly/ efficient/ courteous/…. 3 words cover it!!I will continue Autohaus for my sales and service 3 words cover it!!I will continue Autohaus for my sales and service More

by gandguppie Verified Customer Verified Customer

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He’s always courteous and kind, easy to deal with. Very thoughtful and respectful of my time. Very thoughtful and respectful of my time. More

by lillieanderson Verified Customer Verified Customer

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Very nice employees. When ever I have brought my car in for service everyone I have interacted with has been pleasant and helpful! When ever I have brought my car in for service everyone I have interacted with has been pleasant and helpful! More

by RALENE27 Verified Customer Verified Customer

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Tom Lood wrote up my order. He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very th He is a perfect example of how a quality and exceptional service writer becomes an excellent public relations person for a dealership. He was very thorough in discussing what was needed, as well as the cost involved. It’s employees such as town that will keep a customer coming back for both cars in service to a dealer. More

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The people and service have been consistently excellent and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is be and expensive (consistent with my expectations); however, the car wash facility is horribly under-engineered, closes every time the temperature is below 45 degrees (or for no reason whatsoever) and routinely takes from 30-45 minutes (way too long for a quick exterior only wash). I have called to check if it was open before driving there - only to find that it is closed when I arrived 10-15 minutes later, leaving me angry and frustrated. I have waited for over an hour on multiple occasions for no good reason. By contrast, BMW just a few blocks away turns around cars in about 15 minutes no matter how long the line may be. A good friend that has also owned 3 Mercedes told me that I would HATE the car wash service before I bought my first care there; he was absolutely correct. More

by THANDLER Verified Customer Verified Customer

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Each of the individuals who I am familiar with and have worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only a worked with, are the reasons I am taking this survey. Each one in their capacity, has proven to be the reason why I am taking this survey. Not only are they personable, knowledgeable and always easy to deal with, they always go out of their way to resolve any issues.+ That is why I will be very disappointed if I have to make the decision to go elsewhere. The Mercedes labor and repair prices, have become beyond the realm of normal. The amount of money I have spent on service, both regular and extraordinary, is ridiculous and outrageous. I have reached the limit, and beyond. However, your dealership is lucky to have the staff in the service department that you do employ, and I am quite confident that they are a major reason for customers returning. I actually referred a customer last year who did come in and I told them whom to ask for in the service department, and they did leave that day with a new Mercedes off the floor. More

by LF9226 Verified Customer Verified Customer

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