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Clara Torres

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Clara Torres

Clara Torres | Page 12

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.9

1,100 Reviews

Overview Reviews (1100)

4.9

1,100 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1100 Reviews of Clara Torres

October 16, 2025

Dealership Rating

Employee Rating

Great customer service. Clara was informative , of the services for my 2017 Accord. . I would highly recommend Clara. Clara was informative , of the services for my 2017 Accord. . I would highly recommend Clara. More

by bh4860

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 17, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for sharing your experience! We’re delighted to know that Clara provided helpful guidance and made your visit a positive one. We truly appreciate your recommendation. Please don’t hesitate to call if there’s ever anything you need.

October 16, 2025

Dealership Rating

Employee Rating

Clara is the best! Always with a smile on her face and ready to assist her customers. Always with a smile on her face and ready to assist her customers. More

by mirthasantos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 17, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your kind feedback! We’re so glad to hear that Clara’s friendly attitude and commitment to helping customers made your visit enjoyable. Please don’t hesitate to call if there’s ever anything you need.

October 14, 2025

Dealership Rating

Employee Rating

Clara was transparent about my wait time which went fast in spite of the mechanic lunch break. The wait area is comfortable and the coffee was surprisedly good! in spite of the mechanic lunch break. The wait area is comfortable and the coffee was surprisedly good! More

by joe@edit.city

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 14, 2025 -

Honda of Valley Stream responded

Hi Joe, thank you for sharing your experience and recognizing Clara for her clear communication and great service. Please reach out if there’s anything else we can do for you.

October 13, 2025

Dealership Rating

Employee Rating

I didn’t like the service. Didn’t want to replace my rims and tires. Didn’t want to replace my rims and tires. More

by ebuniluyomade

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Willie Mejia, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Oct 14, 2025 -

Honda of Valley Stream responded

We are confused by this review. Our records show that we completed two open recalls. We do not show that we replaced any tires or rims on your vehicle. Please reach out to our assistant service manager, Tony Vicente, at 516-285-6655, ext. 126 to further discuss your review.

September 30, 2025

Dealership Rating

Employee Rating

Everything was good only the time I had to wait. But the service is very good. But the service is very good. More

by NSALGADON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 01, 2025 -

Honda of Valley Stream responded

Hi, thank you for sharing your experience and letting us know you were pleased with the service. Please reach out if there’s anything else we can do for you.

September 25, 2025

Dealership Rating

Employee Rating

Alex Marcel and the hard working people at the service department are nothing short of amazing. We would definitely recommend Honda of Valley Stream. department are nothing short of amazing. We would definitely recommend Honda of Valley Stream. More

by JOZONE113

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Alex Marcel

Sep 26, 2025 -

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing Alex Marcel and the service team for their outstanding support. Please reach out if there’s anything else we can do for you.

September 23, 2025

Dealership Rating

Employee Rating

Keven was very professional and attentive to our questions and concerns! This establishment is very customer friendly and provides great service questions and concerns! This establishment is very customer friendly and provides great service More

by bartmccall

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Singh, Mark Skawinski

Sep 24, 2025 -

Honda of Valley Stream responded

Hi Bart, thank you for sharing your experience and recognizing Keven for his attentiveness and professionalism. Please reach out if there’s anything else we can do for you.

September 23, 2025

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Employee Rating

It took 3 hours and $50 to get an inspection and to replace a brake light bulb with an appointment . Unacceptable!! Time is money and on a normal work day that is just not efficient. replace a brake light bulb with an appointment . Unacceptable!! Time is money and on a normal work day that is just not efficient. More

by XZABEIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 24, 2025 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

September 10, 2025

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Employee Rating

Compared to the other local dealership, Honda Valley Stream is better. However, their automated customer service assistant is horrible. I usually have to wait a minimum of 2 hours every time I got my ca Stream is better. However, their automated customer service assistant is horrible. I usually have to wait a minimum of 2 hours every time I got my car service. I have to wait because I don't live around the corner. The few times I had to lay out money for parts & repairs was expensive. More

by jaylordj0427

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones, Mark Skawinski, Brandon Martinez

Sep 11, 2025 -

Honda of Valley Stream responded

Thank you jaylordj0427. At Honda of Valley Stream we may not be the cheapest but we offer the most value. Our automated customer service has much improved. Please give us feedback at your next service visit.

September 09, 2025

Dealership Rating

Employee Rating

All I can say is that Clara Torres is the best. She is always there when you need someone who really knows about car maintenance. Thank you, Clara. She is always there when you need someone who really knows about car maintenance. Thank you, Clara. More

by HERBERTH.ROMERO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 10, 2025 -

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re so glad Clara’s knowledge and reliable support continue to make a difference during your visits. Please don’t hesitate to reach out if you need anything.