Clayton Einck | Page 33

Very quick check-in. Comfortable waiting room. Finished in reasonable time. Clayton was very polite and friendly. Comfortable waiting room. Finished in reasonable time. Clayton was very polite and friendly. More

by Ygpkotwf Verified Customer Verified Customer

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Did job requested, took longer than originally suggested but was satisfied. Will come back again but was satisfied. Will come back again More

by New2me2 Verified Customer Verified Customer

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From purchasing my vehicle to having it serviced, always a great experience. Norm Reeves is fantastic. a great experience. Norm Reeves is fantastic. More

by Shereedionne Verified Customer Verified Customer

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Everyone was helpful. Explain the services and let me know about up coming service. Clayton looked into the fuel pump recall and would keep me posted on when the part is a Explain the services and let me know about up coming service. Clayton looked into the fuel pump recall and would keep me posted on when the part is available More

by Aldoruiz Verified Customer Verified Customer

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Norm Rreeves Honda put the wrong fuel pump in when I brought my Passport in for a mandatory recall. -You’re fault. My passport has had multiple problems with the engine since then. Then on Dec 15th, brought my Passport in for a mandatory recall. -You’re fault. My passport has had multiple problems with the engine since then. Then on Dec 15th, my Passport stalls during traffic hour because of the wrong fuel pump in the number one and number 2 lanes and would not shift into neutral. Dec 16th I brought my Passport in and did not receive the car back until after Christmas and when you recievied the part, it was the hi-pressure fuel pump which is the wrong pump, so you had to send it back and I continued to wait until the correct one arrived. I’m a single dad with 3 kids with no car for Christmas and when I asked Norm Reeves for a loaner car, your response was “we don’t do that here”. Who knows what kind of significant damage has been caused by Norm Reeves’s negligence. Even stated to me, via email by Honda’s own online techs that there would most likely be “significant damage.” And yes, I have the paperwork for all of these events and the online records. So no, I am not happy about my car, my Christmas and New Years plans with my kids and no car. The negligence and the lack of concern for another human being is just despicable. More

by Matthocking Verified Customer Verified Customer

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Service representative Clayton Einck at Norm Reeves went above and beyond to help me get my car working again; including contacting the company holding the extended warranty on my car to see if necessary pa above and beyond to help me get my car working again; including contacting the company holding the extended warranty on my car to see if necessary parts and labor would be covered. More

by Pageaire Verified Customer Verified Customer

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Great service and support thx again Clayton. I’ll be there soon for my next service soon I’ll be there soon for my next service soon More

by THEBOMBGEORGE Verified Customer Verified Customer

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Great services and get the work done fast. Great work and well done. Super A++ Great work and well done. Super A++ More

by Dienvan11 Verified Customer Verified Customer

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Clayton was great! Norm Reeves went behind my back and turned off my Lojack. I have written multiple times. I emailed and all I received was a calm back asking if I wou Norm Reeves went behind my back and turned off my Lojack. I have written multiple times. I emailed and all I received was a calm back asking if I would like to purchase a car. They didn’t care to solve my problem. The second star was I believe a Honda is a great car it has good value. Service at Norm Reeves in Huntington Beach for 10 years has always been stellar. I once went to Norm Reeves in Alhambra and they did not honor the tire agreement. I prevent Norm Reeves in Huntington Beach for service More

by Mrchristopherdiaz Verified Customer Verified Customer

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Ivette atención is one the best I always have, and the store is amazing service for everyone!!👍 store is amazing service for everyone!!👍 More

by Elisa_447 Verified Customer Verified Customer

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