The service area of the dealership is clean and snacks
were provided in case the customer gets hungry. Cody, my service provider, is a great resource for the company. I recently purchased a used car from
were provided in case the customer gets hungry. Cody, my service provider, is a great resource for the company. I recently purchased a used car from another dealer and I was getting a diagnostic test done and Cody provided set the expectation time of the wait, which is very important because I arrived on my lunch break. My vehicle had an after market security system and Cody was able to get a separate key cut. Amazing! This was my first time using this dealership but I will be back!
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by LatrissK
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with us! We're delighted to hear that Cody provided you with such excellent service and kept you informed throughout your visit. At Jackson Acura, we pride ourselves on our commitment to professionalism and transparency, and it's great to know that our clean service area and available snacks added to your overall satisfaction. We’re also pleased that we could assist with your aftermarket security system and key cutting. If you need anything at all, please don’t hesitate to reach out. We look forward to welcoming you back for future visits!
Warm Regards,
Jackson Acura Team
Great experience at Jackson Acura - thorough in their
evaluation, made sure I had a loaner and completed my repairs as promised.
evaluation, made sure I had a loaner and completed my repairs as promised.
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by renawoods44
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're pleased to hear that you had a great experience at Jackson Acura. Our team takes pride in providing thorough evaluations, ensuring you have a loaner, and completing repairs as promised. If you need any further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
So professional, so thorough, so efficient.
Cody was very helpful in explaining what was needed and the applicable costs.
Cody was very helpful in explaining what was needed and the applicable costs.
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by kmtmdwyer
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you for your wonderful review! We’re thrilled to hear that you found our service to be professional, thorough, and efficient. Cody’s dedication to providing clear explanations about services and costs is something we take great pride in. Your satisfaction is our top priority, and it’s great to know that Cody was able to assist you effectively.
If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Scheduled appointment online.
They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the
They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the issue. The repair recommendation was clear as were costs. The service manager followed up as well. I approved the service action on the web. The repair was made quickly and my car was returned to me cleaned and ready to go. Car has performed well since the repair.
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by DrewG
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2024 -
Jackson Acura responded
Thank you for sharing your detailed experience with us! We're pleased to hear that our online scheduling system worked well for you and that our team quickly evaluated the problem with your vehicle. We strive to keep our customers informed every step of the way, so it's great to know that you found the technician’s observations, video clip, and repair recommendations clear and helpful. We're glad the approval process was seamless and that the repair was completed promptly.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Excellent service.
Fast and efficient. Staff are all superb and the waiting area is top notch if you need to wait for your service.
Fast and efficient. Staff are all superb and the waiting area is top notch if you need to wait for your service.
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by DK
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2024 -
Jackson Acura responded
Thank you for your glowing review! We're thrilled to hear that you had an excellent service experience with us. Providing fast and efficient service while ensuring our customers are comfortable is always our goal at Jackson Acura. Your satisfaction is important to us, and we appreciate your kind words about our staff.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back for your future automotive needs!
Warm Regards,
Jackson Acura Team
The Timing of the Service exceeded my export 90 minutes
by being complete in less than 1 hour!!
by being complete in less than 1 hour!!
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by harleyk
Verified Customer
Verified Customer
Jul 17, 2024 -
Jackson Acura responded
Thank you for your feedback! We're thrilled to hear that your service was completed efficiently and ahead of schedule. Providing quick and thorough service is always our goal, and we're glad we could exceed your expectations.
If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future!
Warm Regards,
Jackson Acura Team
Cody was very patient and understanding, and really took
the time on the phone and in person.
the time on the phone and in person.
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by n2
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2024 -
Jackson Acura responded
Thank you for sharing your recent experience with Cody! We’re delighted to hear that Cody's patience and understanding made a positive impact during your visit. At Jackson Acura, we strive to provide exceptional service and are thrilled that Cody took the time to assist you both on the phone and in person.
If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
I was greeted promptly and my car was ready when they
said it would be.
said it would be.
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by RrobertRDX
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're delighted to hear that you were greeted promptly and that your car was ready as promised. Providing efficient and timely service is very important to us, and we're glad we could meet your expectations. Your satisfaction is our top priority, and we're always here to help.
If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to let us know. We truly value your support and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Cody, as always, was great to work with.
He answered all my questions thoroughly and thoughtfully.
He answered all my questions thoroughly and thoughtfully.
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by noragbrown
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with us! We're delighted to hear that Cody provided you with thorough and thoughtful answers to all your questions. Cody's dedication to excellent customer service is something we highly value, and we're glad it made a difference in your visit. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Everything was as scheduled and the other female service
rep was so helpful and on top of what was scheduled
rep was so helpful and on top of what was scheduled
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by WORLEY04
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2024 -
Jackson Acura responded
Thank you for taking the time to share your experience with us! We're pleased to hear that your visit went according to schedule and that your service representative was exceptionally helpful and attentive to your needs. At Jackson Acura, we prioritize providing efficient and reliable service while ensuring our customers feel supported every step of the way.
If there's anything further we can assist you with, please don't hesitate to reach out. We're committed to exceeding your expectations and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
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