Cody Johnson

My recent experience at Jackson Acura was subpar. My advisor was Cody and I was charged for tire rotation and shouldn't have been when I expressed i purchased my tires from Jackson Acura. The parts d My advisor was Cody and I was charged for tire rotation and shouldn't have been when I expressed i purchased my tires from Jackson Acura. The parts department was a complete joke. It took them like 8 minutes the first time to come out and ask what I wanted. I said I need a bulb for break light. It took the 2nd person about 8 minutes to come out and ask what I needed. I waited and waited until I had to take a seat because it was taking so long for a basic part. Only for the guy to come out with the wrong price and accused me of telling him the wrong year vehicle. I replied, you heard what you wanted to hear. It was not a good experience. On top of that, I had to waste time and gas driving back to Alpharetta the next day to be refunded my overcharge on the tires. Worst experience with Jackson Acura. Then I texted and emailed the service manager Rodney and got response. I usually have a great experience 😌 the 8 years of giving them my business. I'm now rethinking spending money. I've had one other horrible experience a few years ago. You wanted my review and keep bothering me, for it..Here you go! More

by GEMINISpace29 Verified Customer Verified Customer

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Cody was very polite, courteous and explained everything thoroughly I think he deserves a rating of 10! thoroughly I think he deserves a rating of 10! More

by joanmarie0 Verified Customer Verified Customer

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Cody gives timely information and is very professional during my service appointments. He lets me know how long something should take and if extra time is needed he lets you know in a timely manner. during my service appointments. He lets me know how long something should take and if extra time is needed he lets you know in a timely manner. More

by Chanelle M Verified Customer Verified Customer

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Good communication and thorough inspection. Service was quick and easy. I will be using them again Service was quick and easy. I will be using them again More

by Csligh81 Verified Customer Verified Customer

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Cody was Johnny on the spot. Very helpful in describing what would be done and texted me once it done. Very helpful in describing what would be done and texted me once it done. More

by lknudson7788 Verified Customer Verified Customer

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As always, our experience with Jackson Acura exceeded expectations. We were in for routine maintenance and the staff was friendly, knowledgeable and efficient. We will continue to use Jackson for our veh expectations. We were in for routine maintenance and the staff was friendly, knowledgeable and efficient. We will continue to use Jackson for our vehicle needs. More

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Very disappointed. Very rude staff members, or at least my last 2 visited were not pleasant. My last visit I was told we can’t give you ride back to pick up your car be Very rude staff members, or at least my last 2 visited were not pleasant. My last visit I was told we can’t give you ride back to pick up your car because we are short staffed, and keep in mind I was there for a vehicle recall! I had to uber to work and uber back to pick my car up. Since I moved to Alpharetta and started coming to your location, I can honestly say that I have never had a good experience. Hope things change over there to better More

by Alex Verified Customer Verified Customer

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Great service without any issues they got me a ride to work also return when completed. Thank you work also return when completed. Thank you More

by JRSAUTOBUYERS Verified Customer Verified Customer

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Service was prompt and thorough as usual! Cody was very knowledgeable regarding my issue and kept me informed during the diagnostic and repair process. Cody was very knowledgeable regarding my issue and kept me informed during the diagnostic and repair process. More

by N_WYCHE Verified Customer Verified Customer

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I just wanted to take a moment to share my experiences with the service at Jackson Acura. Time and time again, their service has been nothing short of outstanding. The service representatives have consist with the service at Jackson Acura. Time and time again, their service has been nothing short of outstanding. The service representatives have consistently been incredibly helpful, going above and beyond to assist in any way they can. I highly recommend Jackson Acura to anyone in need of top-notch service. More

by Radler455 Verified Customer Verified Customer

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