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368 Reviews of Cody Johnson
February 11, 2025
I came in for service. They suggested other things to have fixed. I got a second opinion and found out one of the items that was suggested is in fact, not damaged nor does They suggested other things to have fixed. I got a second opinion and found out one of the items that was suggested is in fact, not damaged nor does need repair. I feel betrayed and lied to. More
by Josie
Verified CustomerOther Employees Tagged: Rodney Jones, Nick Covino, Yvonne Russell , Cameron Hilden
February 06, 2025
I came in to get my oil change, 4 wheel alignment, and my tire rotation done on my TLX Type S. I was watching from the window and saw the technician ram my wheels into the lifter. Secondly, during tire rotat tire rotation done on my TLX Type S. I was watching from the window and saw the technician ram my wheels into the lifter. Secondly, during tire rotation he did not inspect my tires. Before my tire rotation, I didn’t know I had a nail in my tire. It was not until overnight that I lost 5 psi on my front left tire. He did not even check to see the condition of the tires. Thirdly, he set up the tire pressure wrong. My tires requires 36 psi in the front and 33 psi on the rear. My car was returned to me with 36 psi all around. This is the 2nd time I went here and messed up my tire pressure. When I got my car back, my car smelled musky like a body odor. It makes me feel like they don’t even cover the hair in a plastic wrap. I am truly disappointed in Acura service. Even just looking at the technicians through the window, I noticed the younger technicians tends to horse around. It makes me not want to come back here at all. I’m going to stick with Ed Voyles for now. Driving an extra 10-15 minutes for Jackson Acura does not feel worth it. More
by Trung Le
January 30, 2025
Great service and good staff. They really value customer time and listen to your feedback. They really value customer time and listen to your feedback. More
by Kunal
Other Employees Tagged: Rodney Jones, Nick Covino, Yvonne Russell , Cameron Hilden
January 25, 2025
Haven't been pleased with the service department on several occasions. First our back camera doesn't always worked. They couldn't find the problem and asked us to bring it back while it was malfunctio several occasions. First our back camera doesn't always worked. They couldn't find the problem and asked us to bring it back while it was malfunctioning. We did and they didn't have time to look at it. Also had a simple latch issue that was simple enough they said they would have a junior mechanic look at it to same money. After waiting an hour past the scheduled service time they gave a $5 discount. I wrote about this in a prior review and the dealership replied, something to the effect, "we try hard to please our customers". It was insulting. The car was broken into via jimming the lock and the alarm never went off. I asked the dealer and they didn't know why. I followed up still didn't know why. The third time they said the alarm only goes off if the glass is broken. Very odd and I feel like they were humoring me at that point. What is the point of an alarm system if it doesn't work? More
by andrewvodopia
Other Employees Tagged: Rodney Jones, Nick Covino, Yvonne Russell , Cameron Hilden
January 24, 2025
They made sure I was comfortable and the service was relatively quick and fast. I can appreciate that relatively quick and fast. I can appreciate that More
by Ronald
Other Employees Tagged: Rodney Jones, Nick Covino, Yvonne Russell , Cameron Hilden
January 23, 2025
Jackson Acura consistently provides professional excellent service and proactive care for my vehicle. Highly recommended excellent service and proactive care for my vehicle. Highly recommended More
by mar113
Other Employees Tagged: Rodney Jones, Nick Covino, Yvonne Russell , Cameron Hilden
January 20, 2025
From scheduling the appointment to the time of service, the persons I interacted with were so kind and polite. I will continue to service my car at Jackson Acura. Thank you and keep up the good work. the persons I interacted with were so kind and polite. I will continue to service my car at Jackson Acura. Thank you and keep up the good work. More
by UPDATE2
January 10, 2025
They make good repairs, and they communicate on good time. They have all the parts needed for your Acura time. They have all the parts needed for your Acura More
by famak6
Other Employees Tagged: Rodney Jones, Nick Covino, Yvonne Russell , Cameron Hilden
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