Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 140

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

December 08, 2021

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Employee Rating

Everyone goes out of there way to help u even though there very busy . A pleasant experience thanku More

by grannyb0978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2021

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 05, 2021

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Employee Rating

No appointments until end of January. That's unacceptable. Had to leave car all day More

by pookoo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Family Hyundai responded

Thank you for your feedback. We are sorry to hear that you weren't fully satisfied with your experience and would like to learn more. If you would be willing to discuss this in more detail, please reach out to us directly. Thank you for your time!

December 04, 2021

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Employee Rating

Excellent encounter with Colin my service representative. He is always so very professional and keeps me informed of the status of work in progress. .Always Impressed with the cleanliness of the waiting area More

by chisum5549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 05, 2021

Family Hyundai responded

Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 03, 2021

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Employee Rating

You had car for two months, and when I finally got it back, you hadn’t even washed it. I know they do that there, come on! I wasn’t offered a rental which I needed, I wasn’t offered discounted services o More

by juliannestrack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 20, 2021

Family Hyundai responded

Thank you for providing this feedback, Julianne, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 30, 2021

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Employee Rating

Thank you Family Hyundai I've been a Hyundai owner for over 10 years I've bought my first brand new Santa Fe back in 2012 and I've been a Loyal customer ever since. I want to Give a special shot out to th More

by charleeb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 23, 2021

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Employee Rating

I had an appointment that I made a few months ago. Due to the shortage in staff everywhere, I was prepared to wait. Therefore, my service appointment went very well. Having a television to watch, snacks More

by angela67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2021

Family Hyundai responded

Angela, Thank you for the kind words for Colin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 19, 2021

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Employee Rating

Colin Simmons did an outstanding job conveying my instructions for service. As always, it was a great experience working with him...5 stars+ More

by rmach111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Colin delivered such a great experience!

November 17, 2021

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Employee Rating

My first oil change was a great experience. Car washed, inside of vehicle as clean as when it was dropped off. Ordered a part for a recall I didn’t know about. Very friendly and got me taken care of right More

by dl13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 18, 2021

Family Hyundai responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

November 17, 2021

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Employee Rating

Vehicle finished before expected time which was wonderful! Friendly staff all of the time there. More

by cspain1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Nov 17, 2021

Family Hyundai responded

Thank you for sharing your thoughts about your great experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 17, 2021

Dealership Rating
Employee Rating

Colin kept me well informed of all services needed and complete on my vehicle. Great service. More

by raybrown37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 17, 2021

Family Hyundai responded

Thank you for your very kind review, Ray. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience with Colin here at Family Hyundai.

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