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Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 61

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

April 16, 2023

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Employee Rating

Nice place and nice service, friendly agent, the waiting room feels comfortable except the cold air conditioner. More

by xiaorechell
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2023

Family Hyundai responded

It's great to hear that you had an overall positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

Apr 17, 2023

xiaorechell responded

Great service!

April 16, 2023

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Dozens of people had same appointment time shuttle couldn’t take me home no carseat More

by UNI07_2000
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Workmanship
Service Time
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Recommend Dealer
No
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Apr 20, 2023

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 16, 2023

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Took care of all my needs excellent service, will recommend to every one with a Hyundai More

by josealtorres11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 17, 2023

Family Hyundai responded

Thank you for the kind words for our service department, Jose! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 15, 2023

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Extremely knowledgeable, kind and courteous. Service was great. They fixed the recall I came in for and found three more recalls for my car and took care of those. Waiting time was very reasonab More

by jaminikolic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 14, 2023

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Great car! Vehicle turnover wasn’t the best. They love to push the ceramic coating! Lol More

by JEFFREY.GRABOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Lechowicz, Scott Lupo , Austin Osabuohien

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Apr 16, 2023

Family Hyundai responded

It has been a pleasure serving you, Jeffrey. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 12, 2023

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I love the way they are very pleasant and quick about service. This place is wonderful and the guy I truly forgot his name who serviced me that day was wonderful ❤💖8 More

by DOROTHYJACKSON0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 12, 2023

Family Hyundai responded

Dorothy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 12, 2023

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Very informative of the work they do. Usually pretty quick with service. Very kind workers More

by MEGJIMENSALATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Apr 12, 2023

Family Hyundai responded

Meg, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 10, 2023

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Family does exactly what you need without any surprises, and provides a detailed status on all other services that may be needed, More

by jkaminski75
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 10, 2023

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Great service! ! Colin Is the best as he is always committed to helping me and his customers!! More

by CASILLAS09
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 10, 2023

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Employee Rating

whats the point of booking an appointment weeks ahead if i have to wait 4 full hours. More

by N.LIARGOVAS
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 14, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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