Terrible service…employees tells you one thing over the
phone months prior to coming for service stating a loaner will be for you and when you get there no loaner and they make you wait for hours
phone months prior to coming for service stating a loaner will be for you and when you get there no loaner and they make you wait for hours
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by CAVERY-LEWISS
Verified Customer
Verified Customer
Dec 22, 2022 -
Family Hyundai responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
It's good!
The service is now a under review and the the first answer stand's it's good!
The service is now a under review and the the first answer stand's it's good!
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by KENNETHROGERS83
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2022 -
Family Hyundai responded
Thank you for taking the time to share your thoughts on working with our team, Kenneth. We're glad to hear we delivered such a great experience!
The service center treated me as though I didn’t exist.
The lied to me and changed the service charge three times.
The lied to me and changed the service charge three times.
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by tonygo
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2022 -
Family Hyundai responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Feb 08, 2023 -
tonygo responded
still haven't received a follow up
Feb 23, 2023 -
tonygo responded
2-23-23,still no response
Feb 23, 2023 -
tonygo responded
I received my response today from their service director TJ who could not have been more responsive. He voiced his sincerest regrets over my most recent experience and gave his assurances that this would not occur again. I believe him because as I stated previously I had very positive service in the past. I will now reschedule my follow up maintenance with them and hope to continue to provide a similar positive review as I have done so in the past. Thank you TJ
Good service and friendly people.
Very busy location though so plan a couple months ahead.
Very busy location though so plan a couple months ahead.
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by rich.pagliaro
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2022 -
Family Hyundai responded
We are very happy to have provided you with such a positive experience, Rich! We sincerely value your business and look forward to your next visit.
It went quite well.
I waited longer than expected. It was ok. Will see ok
I waited longer than expected. It was ok. Will see ok
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by JOANNROBINSON1
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2022 -
Family Hyundai responded
We appreciate your business, Joann, and our entire dealership team looks forward to serving you for all of your automotive needs.
I took my car in for a recall and oil change.
After having to wait 4 months each time for an appointment. My car came back with a unbelievable sound. Something is absolutely wrong. I have to take
After having to wait 4 months each time for an appointment. My car came back with a unbelievable sound. Something is absolutely wrong. I have to take it in as it is not sounding right. My brother passed away while my car was in the shop. I’m not ever taking it back it to the dealership. They xxxxed my xxxx up. It’s only a 2017. My husband has a 2006 4 runner and it is way better than my piece of xxxx Sante fe.
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by irisgustavson78
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2022 -
Family Hyundai responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Iris, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Family Hyundai is the best car dealer I have ever used!
I have all my service done there because I know the job will get done perfectly! I wouldn’t go anywhere else and will definitely make my next purchas
I have all my service done there because I know the job will get done perfectly! I wouldn’t go anywhere else and will definitely make my next purchase there to make it my 5th Hyundai. My most recent experience was awesome! And Colin is such a great guy and kept me up to date on everything and got the job done much faster than first anticipated! Thank you Colin and the service department at Family Hyundai!!!!!
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by Mimiof9
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2022 -
Family Hyundai responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!
Although service is great, Collin particularly, It takes
forever to get an appointment. I needed service and was told it would be two months!
I took my car to Fullers.
For people who work full time, hours
forever to get an appointment. I needed service and was told it would be two months!
I took my car to Fullers.
For people who work full time, hours are not convenient.
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by AMND7
Verified Customer
Verified Customer
Dec 18, 2022 -
Family Hyundai responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Tried to make an appt for oil change and it was a 2 month
wait, unfortunate
wait, unfortunate
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by Twiggs1224
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2022 -
Family Hyundai responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Great service quick and good on service time no pressure
at all thank your guys!!
at all thank your guys!!
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by THEJAM21964
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matthew Casey
Dec 17, 2022 -
Family Hyundai responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.