Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 92

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

October 06, 2022

Dealership Rating
Employee Rating

My car was burning oil so I was advised to do and “engine soak” to help fix the issue (which cost me $400). Not only did it not help the matter but my car is now burning oil at almost twice the rate as befor More

by jtk99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 10, 2022

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Oct 18, 2022

jtk99 responded

I’m just a bit turned off and upset by the fact that Hyundai is aware of the issue/defect with their engines burning oil. Then after following the recommendation to do the engine soak, it made the situation worse. I understand that Hyundai WAS replacing engines with these issues for cars with the original owners but apparently not anymore? But no fault to the service tech Colin, he was just following company procedures/policy and has always been friendly and professional.

October 06, 2022

Dealership Rating
Employee Rating

My service representative Colin, goes the extra mile in delivering Customer Service. Mrs. Brewer-Baker More

by LEARNATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 05, 2022

Dealership Rating
Employee Rating

Always takes over 2 hrs for an oil change, even with an appointment. Trying to book an appointment is extremely difficult and very far out. The online scheduling doesn't always work either. More

by a.schoen621
Recommend Dealer
No
Oct 09, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 05, 2022

Dealership Rating
Employee Rating

They fixed everything they said they would. No issues since then. Wish wait time for parts was less. More

by KMIKOLS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg

Oct 06, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

October 05, 2022

Dealership Rating
Employee Rating

This dealer is great to work with. They listen to you. I would not hesitate to refer them to anyone. More

by pamboesch
Recommend Dealer
Yes
Oct 06, 2022

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, Pam, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2022

Dealership Rating
Employee Rating

I brought my car in for a tire rotation and left out with a new car, I’m loving my car, it’s my dream car thanks Larry keep up the awesome work . More

by LOCS2ME
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Larry Edwards, The God Father of Hyndai

Oct 05, 2022

Family Hyundai responded

Here at Family Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Larry, Al, and Colin. It was a pleasure having you at the dealership. We appreciate your review!

October 03, 2022

Dealership Rating
Employee Rating

Collin was great. Very helpful in getting me in and out with a loaner car. More

by PJMULCHRONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 02, 2022

Dealership Rating
Employee Rating

Everyone in the service department is Very personable and helpful - listens to and resolves all issues. More

by Bellareid14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 02, 2022

Dealership Rating
Employee Rating

I have purchased several cars from Family Hyundai and the experiences have all been excellent. The recent purchase, again, was an excellent experience. More

by SJCALUMETCITY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaclyn Bobbitt

Oct 03, 2022

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 02, 2022

Dealership Rating
Employee Rating

What is most evident is that you practice having a scheduled appoint and it does not happen that way. People come in after you and get waited on before you. There seems to be littl cooperation betwe More

by TVSMITH1033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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