Collin Mello
Collin Mello at New Motors Ford

Collin Mello | Page 16

Service Advisor

New Motors Ford

8868 Ridge Rd
Girard, PA 16417

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4.8
410 Reviews
4.8

410 Reviews

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410 Reviews of Collin Mello

February 09, 2025

Dealership Rating
Employee Rating

The people in the service department are some of the best, from the service manager to the mechanic. I WILL NOT TAKE MY CAR ANYWHERE ELSE! More

by ronscheffner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney , Steven McInchak

February 03, 2025

Dealership Rating
Employee Rating

Easy to schedule an appointment, on time service and thorough explanation of work performed. Will be using again… More

by yonkoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2025

Dealership Rating
Employee Rating

Service went well out in an hour no issues recall still open for lack of parts More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

January 30, 2025

Dealership Rating
Employee Rating

Always receive great service at Ferrando Ford Arlen always does a great job Very knowledgeable and great to work with Best dealership team ever More

by steve.danowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

January 28, 2025

Dealership Rating
Employee Rating

Great Ford Dealership! I’ve purchased many cars and trucks from Ferrando Ford, for my business and my family. We’ve had very few problems with them, and when we did, the se More

by BASSMANB2354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 26, 2025

Dealership Rating
Employee Rating

Quick and effective service that exceeded my expectations to fix door latch recall on my Ford More

by schumann.bethany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

January 24, 2025

Dealership Rating
Employee Rating

Every one i deal with is top notch. They get the job done correctly the first time. They make sure you are happy about the job that was performed. More

by Brettweir756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Haas, Arlen Bird, John Barney , Steven McInchak

January 22, 2025

Dealership Rating
Employee Rating

Thay do good work and thay take care of there customers ill keep going back to them for my car. More

by rickrondeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird, John Barney

January 14, 2025

Dealership Rating
Employee Rating

Wouldn’t even help with replacing the defective seatbelt Submitted but could have stated the dealership could help somehow after spending over $100.000 this year 2024. Will not give dealer any more of our More

by miller.allen0440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arlen Bird, John Barney

Jan 15, 2025

New Motors Ford responded

We are sorry to hear that you will no longer come to the dealership over your seatbelt issue. As we let you know before we submitted your warranty claim to Ford, animal damage (dog) is not covered under a vehicle warranty. When you brought the vehicle back for us to look at the four out of five chewed-up seatbelts we also noticed the area behind your back seat and the very chewed up items including a storage area protector. As we let you know, this type of damage is normally covered under your vehicles comprehensive policy as rodent damage is. As we suggested, you can talk to you insurance company and let the adjuster give you his opinion on what happened. We are sorry we are losing you as a customer due to an easy insurance fix and your dog. We appreciate you and your business and hope this changes.

January 14, 2025

Dealership Rating
Employee Rating

I was very thankful that the flat tire could be repaired at a reasonable charge. All of the 3 other tires were also low. Now I have good AWD traction back! More

by Bonnie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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