Collin Moore
Collin Moore at Certified Benz & Beemer
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Collin Moore | Page 14

Service Advisor

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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5.0
518 Reviews

Dealership Experience

6 yrs, 7 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

5.0

518 Reviews

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518 Reviews of Collin Moore

July 28, 2020

Dealership Rating
Employee Rating

The personal are always inviting and eager to please. I recently purchased my BMW and will be a repeat customer in the future. Keep up the good work! More

by bill.buranich
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl

Jul 29, 2020

Certified Benz & Beemer responded

Dear Bill: We really appreciate that you took the time to share your feedback with us. It's great to hear that everyone treated you well. Thanks so much for your business and we hope you enjoy your BMW for years to come! Please do not hesitate to let us know when we can provide you with another 5 Star experience in the future.

July 28, 2020

Dealership Rating
Employee Rating

Danny an tim where really great. This was my 3rd vehicle purchased from cbb an I will definitely be back when I need another, thanks guys!!! More

by george
Recommend Dealer
Yes

Other Employees Tagged: Danny Quintana, Tim Smith , Ricardo Padilla

Jul 28, 2020

Certified Benz & Beemer responded

Dear George: You are so welcome and thanks so much for being such a loyal customer! We are delighted that Danny took such good care of you again. Please do not hesitate to let us know when we can be of assistance to you again in the future.

July 24, 2020

Dealership Rating
Employee Rating

Very happy with the professionalism of our sales pro Que. And also Collin and the service team. All of our questions and concerns were met. Great overall team and experience. Exited to work with you all i More

by Paul
Recommend Dealer
Yes

Other Employees Tagged: Naimul "Que" Sadeque , Paul Marschall

Jul 26, 2020

Certified Benz & Beemer responded

Dear Paul & Jillian: We really appreciate you taking the time to share your feedback with us! We are happy that Que, Collin and the CBB team delivered a great car buying experience. Thanks so much for your support and we, too, are excited to be able to work with you again in the future.

July 24, 2020

Dealership Rating
Employee Rating

They always do a great job. They are totally affordable when it comes to servicing my BMW and get the job done right the first time. More

by Paul W
Recommend Dealer
Yes
Jul 26, 2020

Certified Benz & Beemer responded

Dear Paul: Thanks for sharing your feedback with us. It's nice that you appreciate CBB's affordable pricing too, We appreciate your continued patronage and look forward to being there to assist you with your future automotive needs.

July 23, 2020

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Employee Rating

Dropped off car per scheduled date at 10:30 am and was informed that my 30 min work would take all day because they were overbooked. They gave me a loaner and after I didn’t hear from them I called at 4:0 More

by Environut.jk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyson Muse

Aug 12, 2020

Certified Benz & Beemer responded

Dear Environut.jk: We were very disappointed to read your review. We try to schedule our appointments with the Service Department so as to avoid overbooking. There is no excuse for the vehicle to not have not been washed properly. When have reviewed your important comments with our staff in order to improve our services. As I understand, our Service Manager has reached out to you and apologized and has offered to provide you with a complete detail of your vehicle and that you will be bringing your vehicle in later this month. I hope to have the opportunity to meet you at that time and personally extend my apology as well. Sincerely, Jack Schneider, Owner

July 23, 2020

Dealership Rating
Employee Rating

Another Service Success Collin was awesome to work with. Got me a loaner, took care of what needed to be done in a timely manner and was professional...... Best part is he More

by gostrovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2020

Certified Benz & Beemer responded

Dear gostrovsky: We really appreciate your 5 Star review! Thanks for letting us know how well Collin treated and communicated with you. We are grateful for your business and look forward to assisting you again on your next visit.

July 17, 2020

Dealership Rating
Employee Rating

On time and price. Comfortable waiting area with friendly employees. Beautiful showroom. But when reviewing inventory, got no sales help or information. Only info was minimal on window. More

by Bigpaul
Recommend Dealer
Yes

Other Employees Tagged: Morgan McLeod

Jul 17, 2020

Certified Benz & Beemer responded

Dear Bigpaul: Thanks so much for sharing your feedback with us regarding your experience with our Service Department. We are glad that you liked our customer lounge and friendly staff. While we have a comfortable, zero pressure environment, there should have been more attention given to you if you were looking at the inventory while you were waiting for your vehicle. Your comments will be shared with our staff as a means to better improve our efforts. We are grateful for your business and look forward to the opportunity to provide you with an even better experience on your next visit.

July 11, 2020

Dealership Rating
Employee Rating

Great and timely service appointment... waiting area was nice and I enjoyed the free WiFi to get some work done while I waited. Overall very good experience More

by BryanG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2020

Certified Benz & Beemer responded

Dear Bryan: Thanks so much for the 5 Star review! We are delighted that you had a very good experience with your visit to our Service Department and that you appreciated the free WiFi as well. We are grateful for your support and look forward to assisting you again in the future.

July 08, 2020

Dealership Rating
Employee Rating

Great service I purchased a used BMW and got an extended warranty. The car has been to service a few times already and Collin makes sure the car is fixed in a timel More

by Aurimas J. Smigelskis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2020

Certified Benz & Beemer responded

Dear Aurimas: Thanks so much for the 5 Star review! It's great to hear that Collin has been so helpful and that you have appreciated the benefits of getting an extended warranty. We are grateful for your support and look forward to being there to assist you again in the future.

July 07, 2020

Dealership Rating
Employee Rating

Always Friendly I purchased my BMW Alpina B6 from CBB just over a year ago and it was time for an oil change. I like that the Service staff recognize my car and ackn More

by alpinab6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan McLeod

Jul 07, 2020

Certified Benz & Beemer responded

Dear Alpinab6: You are very much appreciated as a repeat customer and we are delighted that Collin and Morgan have taken such good care of you and your car. Thanks so much for your continued support and we look forward to being there to assist you with all of your future automotive needs.

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