Connie Grabowski | Page 22

Fantastic customer service! Highly recommend! Our salesman, Marty Kendrick has made our purchase a delightful experience. Bought many vehicles over the years from him and he has always been hones Our salesman, Marty Kendrick has made our purchase a delightful experience. Bought many vehicles over the years from him and he has always been honest and knowledgeable about every one. We have recommended him to many of our friends, who have said the same thing. Marty has treated everyone he deals with, with genuine love and respect and always greats us with a big smile and a hug. He has never been one to pressure his customers, which is a rare thing today. He definitely makes one feel like part of the family. He is our forever Sales Person. Another highly recommended Employee is Connie Grabowski. She took care of the complete transaction. Her knowledge of the financial is incredible! Always greeted us with a smile and a hug. She too treats the customer like family. I can't say enough about our experience with these fantastic people. Marty and Connie are the reason we would never buy anywhere else. More

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Best car buying experience ever! My new 2017 Civic is the 8th vehicle in the 20 years (17 years legally) I've owned. I have dealt with many dealerships in three different states, and My new 2017 Civic is the 8th vehicle in the 20 years (17 years legally) I've owned. I have dealt with many dealerships in three different states, and several in this recent car buying experience of mine. This was, by far, the BEST car buying experience I've ever had! I browsed the site and requested more info/prices on a couple different cars. I received a call and email from Andrew the next day. We talked via email about what I was looking for. I went in and test drove three cars. While I liked them, I wasn't in love with them and I expressed that to Andrew. We talked about other options and he never once pressured me about anything. Andrew said he'd talk to his business manager Connie over the weekend and get back to me. In that time I checked out a few other cars and dealerships. One of the dealerships was pretty bad but the other was good. I still felt conflicted though and once again went home to mull over my options. I got an email from Andrew about being approved for a newer Civic than the one I test drove. I went in and took it for a spin and WOW. I was in love pretty much immediately. There was still no pressure from Andrew, Connie, or anyone else and everyone worked with me to get the amount I wanted for my trade. I've had my Civic for a few days now and I'm absolutely loving it. I've gone back to the dealership to get help from Andrew and he's been great! He truly cares about his customers and their satisfaction. I will definitely recommend Lundgren to anyone looking for a new car! More

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A pleasure from beginning to end. Andrew Merritt doesn't press. He straightforwardly gives the needed information. Pleasant, low key, a young man who wins the confidence of this old gu Andrew Merritt doesn't press. He straightforwardly gives the needed information. Pleasant, low key, a young man who wins the confidence of this old guy. When I first met him I did not intend to buy another car in my lifetime. He handled what I told him about a disease I apparently had with great tact. When the diagnosis proved wrong he was supportive then, too. Once I did decide to buy a new vehicle he was efficient--my ideal car salesman. More

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I bought the car Scott was very friendly, very helpful and went out of his way to help seal the deal and correct the hick-ups. I bought the car. Scott was very friendly, very helpful and went out of his way to help seal the deal and correct the hick-ups. I bought the car. More

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Purchased New Vehicle Excellent experience. Second new vehicle purchase from Lundgren in last two years. Everyone I had to deal during the purchase was very knowledgeable Excellent experience. Second new vehicle purchase from Lundgren in last two years. Everyone I had to deal during the purchase was very knowledgeable and very helpful. Definitely would recommend this dealership. More

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Easy & Pleasant. Recommended! I have just leased a Honda FIT (2018) from this dealership. It's my first lease. I had done a lot of research but a newbie is a newbie...let me add I have just leased a Honda FIT (2018) from this dealership. It's my first lease. I had done a lot of research but a newbie is a newbie...let me add that I'd been to several other dealerships and at all of them (except this one) I'd had a distinct feeling of pressure. I did not feel pressured by Lundgren, and only experienced simple friendly help. James Carr was outstanding--very knowledgeable about the car and relaxed in his approach. He put up with my doing 2 test drives and innumerable questions from me. Connie Grabowski in the Finance Office was thorough and patient and didn't mind when I returned the next day to change my mind about something and created a bit of extra work for her. Andrew Merritt popped in once or twice to answer some questions and was equally pleasant and low-key. I never felt pushed and in fact felt I could walk away and come back in a few months if need be, without any pressure at all from them. A big contrast to the other dealers. I've had the car 24 hours so too soon to tell about the long-term, but at the moment I am very pleased and want to thank James and Connie for their assistance. More

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Repeat Customers We are repeat customers at Lundgren and scheduled an appointment to work with Scott Kuzmeskus specifically. Scott took the time to listen to the reaso We are repeat customers at Lundgren and scheduled an appointment to work with Scott Kuzmeskus specifically. Scott took the time to listen to the reasons why we were looking for a car and helped us sort our thoughts so that we could select a car that was going to suit our needs. Scott was also very accommodating of the fact that we needed to have our four year-old with us and offered up solutions to make the experience easier. Finally, Scott worked tirelessly during the day that we were to pick up our car as several hiccups arose, assuring that we were able to get our new car, as scheduled, without a hitch. Thank you for another great experience, Scott. More

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It was an amazing experience. Everyone at Honda Lundgren was extremely friendly and my first experience with purchasing a vehicle really comfortable. They didn't push me to make an Everyone at Honda Lundgren was extremely friendly and my first experience with purchasing a vehicle really comfortable. They didn't push me to make any decisions but they gave me advice and opinions when I had asked. They were super honest when I asked questions and really determined to help me find the vehicle that was the right fit for me. James Carr helped me with finding the 2008 Jeep Liberty I bought and I am a really happy customer. Connie made the financing process so easy and I am super grateful for hers and a James help. I would recommend anyone looking for a vehicle to chose Honda Lundgren in Greenfield, Ma. More

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Getting a new car Had a great experience purchasing a new vehicle from Lundgren Scott was the best salesman I have worked with in a while. I would definitely recommend Had a great experience purchasing a new vehicle from Lundgren Scott was the best salesman I have worked with in a while. I would definitely recommend them to anyone. More

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Very pleasant experience Marty was attentive to our needs and understood what was important to us. Best of all, no hard sell. Was very honest and accommodating. They worked Marty was attentive to our needs and understood what was important to us. Best of all, no hard sell. Was very honest and accommodating. They worked well with our financial institution for the financing. More

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