I walked into Heritage Toyota knowing what I wanted to accomplish was going to be nearly impossible, but Taylor and Conor worked to try to make it happen for me. We couldn't quite get exactly what I hoped for but they came up with a back up plan that worked out just as well, if not better. It was a near Herculean task to get me out of my lease elsewhere, but they made it happen. I am so grateful for how much time and effort they spent to get me out of the nightmare situation I was in.
Even if you've been to Heritage before and had a bad experience, please please please consider giving them another chance. I don't regret it!
"My Lucky Day"
I had arranged a test drive by Internet, and when we arrived we were introduced to Derek Blood. He had the car waiting for us and off we went. He was polite, knowledgeable and not at all pushy. To make a long story short, Derek worked with us finding just the right vehicle, and then came up the numbers that made us want to buy. I'm 60+ and this was one of the easiest and most pleasant negotiations, and extra kudos to Derek because after we worked out a buy option, we ended up leasing--a first for me. Because of the lateness in the day, we picked up the car the next day, and Derek did a terrific job explaining all the new (to me) safety features and phone/radio options. He further followed up after my vacation to make sure I received the two options that weren't in stock on purchase day. We were happy to work also with Travis Green and meet Conor McQuade.
- Steve Alexander
Derek Blood was responsive and understanding of what I wanted and went out of his way to make sure that I had all the information that I needed before making a decision. He was there when I needed him and stayed out of the way when I didn't. I highly recommend Heritage and Derek if you want to look into a Toyota.
"great dealership, friendly environment"
Awesome staff, friendly environment, and they got me the price I wanted on the truck I needed! This is the second vehicle I have purchased from Heritage and both times have been great.
"Committed to providing superior customer service"
I had a great experience at Heritage Toyota with Zack Roberts. He was easy to work with, patient, resourceful, and trustworthy. I purchased a used Toyota Tacoma that was in my budget, had the features I was looking for, and I got what I was asking for the truck I was trading in. After driving a truck for a few days there was an issue with some vibration when I was driving on the highway. When I called Zack about this issue he reached out to the General Sales Manager and they worked with me and resolved the issue.
I highly recommend you going to Heritage Toyota and work with Zack Roberts as you will not be disappointed and end of with a great vehicle! Dana
I had an excellent experience working with Derek to purchase my new Toyota Camry. He was extremely helpful and knowledgeable about the car and took the time to review all of the new features the Camry had to offer. He answered all of my questions and made the whole process quick and easy! I really appreciate his follows up and making sure I am enjoying my new car. I would highly recommend working with Derek to purchase a car.
"my new tundra search and capture!!"
My search started in September when I first met Derek. I was looking at a late model Certified Tundra. I looked hard and Derek stayed with me throughout the process which didn't come to anything. However I told Derek I would look at the 2018 models and to keep me posted. He did and despite the hard work I had put him through in September, he was there for me on my purchase of a new Tundra. Derek show exceptional willingness to put in the hard work on my behalf, and always with a Big Smile. He help me through the complete process showing a genuine care for my needs. I felt like the dealership really cared for me as a person as well as a customer. Derek put in the hard work necessary for me to buy and for that service I commend him and I am very comfortable with the Dealership because of him and his effort on my behalf... Thanks
Angus did a great job making everything just work for me. I ended up in exactly the car I wanted at a very fair price very quickly. The best part is that I have the peace of mind of knowing that I'm now backed by a dealer who will help me take care of this car for the next decade. Thanks!
"Best car buying experience I've ever had "
Every time I've been into a dealership or have bought a car from a dealership or anyone something has always happened making the whole experience very negative. My experience was very different at Toyota. Marc helped me buy my brand new car and not only did he take a lot of time out of his day he helped me find the perfect car. He's honest and very professional. I would recommend buying a car from Toyota to anyone!!!
"Third time's a charm!"
I'm on my third Tacoma lease with ELENI and so far this one is my favorite. The features on this one are just perfect for me. ELENI is wonderful to deal with and very friendly.