- Camilla S Strauss
Overall, I was very happy with the service I received at Heritage Toyota. Chuck Heingartner sold me my Prius. He was courteous and respectful, something I particularly appreciated as a single woman buying a car.
"Excellent Customer Service is a priority at Heritage Toyota"
Heritage Toyota is simply awesome to deal with when buying/leasing a car. I recently purchased a 3rd vehicle from them in January. My previous vehicle was a lease (also from Heritage) and when an issue came up 2 months after turning the car in my salesman, Jason Dillon and his Sales Manager Megan Terry went out of their way to make things right!!! Unbelievable Customer Service all the way around! I have been and will continue to be a returning customer at Heritage Toyota. Heritage even managed to make a convert out of my fiancé who was a loyal Ford owner into a extremely satisfied Toyota Tundra owner. Thank you Jason Dillon and Megan Terry for all your hard work. #infinitidrifts #heritagetoyotarocks
"I wouldn't shop anywhere else!"
- Maura J.
Marc really listened to what I wanted in a car and what my budget was. Then he took the time to find exactly what I needed and had the car ready for me to test drive when I arrived at the dealership. I never felt any pressure to look at a car that would not meet my needs. This is the second car I have leased from Heritage Toyota and the experience has never been anything but amazing.
Travis walked me through the paper work at just the right speed and answered all of my questions. He made sure I had all of the necessary coverage and did not pressure me to purchase any additional products.
"fast, fun, done"
- Bill Swett
The entire Heritage Toyota experience was great. I was given all the facts, figures, time, to make my purchase decision.
I've been a longtime Tacoma owner.
It's a great product .
"Tacoma issues & proactive customer service "
When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunately my truck has ended up with a serious corrosion issue where the frame has failed. This situation is quite disappointing - both because of the truck's otherwise great fit to my lifestyle and the very high hopes I had to NOT have to deal with such an issue.
I feel that the communication around such a situation could and should be better - specifically given the bad history that the Tacoma frames have at this point. I feel like I am having to do quite a lot of work to resolve this issue ...
I am grateful for the respectful way in which Heritage has handled my frustrations. The frame failure and hopeful replacement is still an ongoing difficulty. I have hopes that with the help of the H-team and Toyota corporate, an acceptable solution is possible.
If you are buying a used Tacoma truck, I recommend doing quite a lot of research prior to committing to the purchase. I can recommend Heritage for their decency and customer service and will update this review once I know the full resolution of my case. Thank you to the H-team for your help in this matter!
"Knowledgable and Kind Staff"
Lovely staff! Extremely helpful and courteous. I worked with with Roger and Conor, in the lease of my Rav4 and Nick in finance. All three were awesome! A new vehicle is so stressful and they all couldn't have been more reassuring. I told them what I was looking for and they found the perfect fit for me. I couldn't recomend this dealership or these gentlemen more!
"Amazing! Over the top dealership."
The minute I walked thru the door I was greeted by someone who offered to help me and offered me coffee which was very nice. My sales person Eleni Floyd goes out of her way to make my new purchase as smooth and easy as possible and very enjoyable. Jason was also very nice and professional doing my first set of paperwork...sorry Jason just couldn't live with the blue tacoma. Nick did a great job with my final financing even with a glitch he pulled it off nicely. Lastly Conor for making sure I was totally happy with my purchase experience and thanked me for my repeated business. Oh and Adam for explaining all the new electronic features in my new vehicle which can be very overwhelming. He was so patient and answered all my question. Thank you Heritage for your amazing service and employees. You really go above and beyond with your excellent service and make a customer really feel important. Your the best Heritage! Happy Holidays to you all! I hope I got all the right employees name correct. If not you known who you are.
Heritage Toyota Scion Sales People, Chuck, Connor, Rick and Travis in the Finance Department were very accommodating to my needs and went the extra mile to exceed what was originally offered (found winter tires and customized an extended service contract that fit my needs). I had a special request after I had purchased my car, they responded quickly, kept me in the loop which ended up with my request being met. I would highly recommend Heritage for your new or used car needs, they are really on your side and will do what it takes to make you a happy customer.
Worked with John DeWilde and felt he did an excellent job. Provided multiple vehicles for comparison and seemed genuinely interested in getting me exactly what I wanted at the best price possible. Probably one of the best car buying experiences I have had from beginning to end.
Rounding out the team both Conor and Ben provided great support and which was very much appreciated as well.
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"Excellent dealer and very good customer service"
I just purchase a 2008 Toyota Corolla from Heritage Toyota. John Loud, Conor McQuade and Jon Diamond made my car purchasing experience very easy for me. I live in Louisiana only in Vermount for a few months, i would purchase another car from Heritage Toyota. At Heritage Toyota they have the best salesmen, the best finance, and service department. Looking for a great deal. Visit Heritage Toyota. Thanks a million. Heritage Toyota Rocks!!!!!!!!!!!!!!!!!!!!!!
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