Corey Robinson | Page 4

Got me right in and set me up with a loaner so I wouldn't have to wait around. Was really surprised (happily) with the text with diagnostic video that the tech sent a short time later! Another text/call wh have to wait around. Was really surprised (happily) with the text with diagnostic video that the tech sent a short time later! Another text/call when the car was ready and I returned to a car clean inside and out for my trip back home to the mountains. Exceptional service on all levels! More

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Always feel well informed and taken care of. Cory made sure that I knew the status of my vehicle and what service was necessary to keep it in good condition. Excellent loaner car program as well. sure that I knew the status of my vehicle and what service was necessary to keep it in good condition. Excellent loaner car program as well. More

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The service dept. is top notch! Corey and Chris are very professional and personable. Really appreciate the short video from the service technician on repairs needed and potential things to keep an eye on f professional and personable. Really appreciate the short video from the service technician on repairs needed and potential things to keep an eye on for future repairs. More

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service department has always provided excellent service! The overall dealership operates with the highest level of professionalism and courtesy on all aspects of their work. The overall dealership operates with the highest level of professionalism and courtesy on all aspects of their work. More

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The team at Prestige is always accommodating, professional, and thoughtful. I have confidence that the Service Advisors offer the best always. The ability to schedule at my convenience and have professional, and thoughtful. I have confidence that the Service Advisors offer the best always. The ability to schedule at my convenience and have a loaner during the work is really helpful. The communications during the evaluation and work are clear and thoughtful. More

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Great scheduled maintenance service. Appreciated the car wash too. Provided complimentary Uber transport home and back. Transmission fluid change required they keep car overnight which was not communicate wash too. Provided complimentary Uber transport home and back. Transmission fluid change required they keep car overnight which was not communicated beforehand, but was explained to my satisfaction. More

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Poor follow up and and attention to detail Received my vehicle (2018 Q8) back from my first service appointment at Prestige Imports today for 2 recalls, tire change, and a detail. I was very un Received my vehicle (2018 Q8) back from my first service appointment at Prestige Imports today for 2 recalls, tire change, and a detail. I was very under-whelmed by the whole process and quality of the service. My initial contact to schedule an appointment was via e-mail in mid-May and Corey allegedly sent my request to the valet manager who I then never heard from. A month later I finally called for an appointment. I did receive a call with an estimate shortly after it was picked up but then no contact or status report for a day and a half. I finally called and after 15 minutes on hold was told my service advisor, Chris, had gone home. They had the vehicle for a day longer than promised when I made the appointment and when it was delivered the TPMS light was on, top surface of dash was smeared and clearly not treated all the way up to the glass, floor mats were tossed in the back rather than re-installed, there were bubbles in my clear bra that I'm pretty sure weren't there before, etc. Perhaps I'm picky but it is called a "detail" not a "pretty good cleaning." Also, some belongings that were in the rear storage compartments and which I specifically asked them not to disturb were pulled out and tossed in a plastic bag along with everything else that was in the vehicle. All-in-all the kind of sloppy service and quality control that I'd expect from a run-of-the-mill US brand dealership, not a Porsche-Audi dealer. More

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I have been a prestige customer for 5 years now, and I have never had a bad experience. Corey in the service department is the best--always works with my night shift schedule, is honest, and makes sure th have never had a bad experience. Corey in the service department is the best--always works with my night shift schedule, is honest, and makes sure things are done correctly. I cannot recommend prestige enough. More

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It’s always so excellent. Corey Robinson is the Best!!! He always takes great care of me no matter the day or time. He was especially great during this. COVD pandemic ! He always takes great care of me no matter the day or time. He was especially great during this. COVD pandemic ! More

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Lovely Pandemic Experience Petko was the best. Very knowledgeable and professional! From the service guys to the sales reps, this place is the best! Hadn't planned on buying a n Petko was the best. Very knowledgeable and professional! From the service guys to the sales reps, this place is the best! Hadn't planned on buying a new car but Petko made it so easy to! More

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