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Cory McConville

Overview Reviews (671) Inventory (197)

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Cory McConville

Cory McConville | Page 65

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8

671 Reviews

Overview Reviews (671) Inventory (197)

Dealership Experience

4 yrs, 11 mos

Industry Experience

8 yrs, 3 mos

4.8

671 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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671 Reviews of Cory McConville

December 24, 2021

Dealership Rating

Employee Rating

Was not happy about the parts delay. Staff was very Was not happy about the parts delay. Staff was very accommodating and good to work with Was not happy about the parts delay. Staff was very accommodating and good to work with More

by JAY.DEFINIS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 24, 2021 -

BMW of Westlake responded

Thanks for the positive review, we are unhappy with all the parts delays as well!

December 21, 2021

Dealership Rating

Employee Rating

Fast and great service. Service associates were friendly and helpful. Easy to get into and out of service bay. and helpful. Easy to get into and out of service bay. More

by GREG@PSDG.US

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 21, 2021 -

BMW of Westlake responded

Thank you for this great feedback about the BMW of Westlake service department!

December 20, 2021

Dealership Rating

Employee Rating

This crew always takes great care of me. That’s why I keep coming back. Nate is the best. keep coming back. Nate is the best. More

by JBRIANMOSER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Annie Torre, Carl Whelpley

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Dec 20, 2021 -

BMW of Westlake responded

Thank you for the great review about the team!

December 16, 2021

Dealership Rating

Employee Rating

The employees provide are courteous and , knowledgeable and provide prompt service and I always have a good experience with them. and provide prompt service and I always have a good experience with them. More

by TBOCCIA1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 16, 2021 -

BMW of Westlake responded

Thank you for this great feedback about the team!

December 16, 2021

Dealership Rating

Employee Rating

Still waiting for parts to repair car. It has been 4 weeks.. Also, brought the car in 2 in a week and had to pay $150 each time to have car looked at. weeks.. Also, brought the car in 2 in a week and had to pay $150 each time to have car looked at. More

by KEDANDOPSU

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Nate Lieb

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Dec 16, 2021 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. We've been waiting months for parts on some vehicles - we have no answer for this, it's just the way it is right now with most manufacturer's in the world. We understand approving a diagnosis twice can be frustrating, hopefully we were able to find and fix the issue for you. If not, please contact the service manager, Carl, at 440-887-0000. Thanks.

December 15, 2021

Dealership Rating

Employee Rating

Impressed! Nice clean atmosphere. Staff was professional and kind. Was mindful of what I wanted and needed done. and kind. Was mindful of what I wanted and needed done. More

by MISSHINE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 15, 2021 -

BMW of Westlake responded

Thank you for this fantastic review!

December 11, 2021

Dealership Rating

Employee Rating

Service agent was courteous and thorough the multipoint inspection found that the oil pan gasket was leaking and arrange to get parts and schedule to fix very quickly inspection found that the oil pan gasket was leaking and arrange to get parts and schedule to fix very quickly More

by PHILLIJ5

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 11, 2021 -

BMW of Westlake responded

Thanks for the positive feedback about Cory and BMW of Westlake!

December 03, 2021

Dealership Rating

Employee Rating

The service provided us very good. The service is courteous, dependable and sure. The faciyis very clean. courteous, dependable and sure. The faciyis very clean. More

by EAGLETRACK1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 03, 2021 -

BMW of Westlake responded

Thanks for this great feedback about BMW of Westlake!

November 30, 2021

Dealership Rating

Employee Rating

From Cory greeting me, repair, then handing me my keys to my clean car, PERFECT! to my clean car, PERFECT! More

by Retired Car Guy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Adam Moon , Carl Whelpley

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Nov 30, 2021 -

BMW of Westlake responded

Thank you for the awesome feedback about Cory and BMW of Westlake!

Nov 30, 2021 -

Retired Car Guy responded

Everything was perfect!

November 30, 2021

Dealership Rating

Employee Rating

They have always been very professional and respectful. They are always informative and helpful, I definitely trust the service department. They are always informative and helpful, I definitely trust the service department. More

by TOMHERBERGER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brittaney Quick, John Cordell , Jim Strunk

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Nov 30, 2021 -

BMW of Westlake responded

Thanks for the amazing review about the service team!

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