Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
442 Reviews
4.5

442 Reviews

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442 Reviews of Cosmo Laurino

November 03, 2026

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Employee Rating

I did reply to you and this is in addition to my last reply My cooling is not working again and I need help. Is my car a lemon? After my electronic package problems, cooling problems, what is next? More

by george@starcnc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I was not dealing with these people.

November 01, 2026

Dealership Rating
Employee Rating

Brandon Deady is the best as for Cosmo not for me Personally but Brandon makes me confident in your service department More

by IMEMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 01, 2026

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5 Easy-to-use appointment set up, expectation management on time and cost was excellent. Exceeded expectations More

by AEIIIQM
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

October 30, 2026

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Employee Rating

I had my car for cooling system service and some other things. I was very disappointed to learn that my cooling system haz a leak and car had to stay extra days for checking where the leak is. I had many More

by george@starcnc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 28, 2026

Dealership Rating
Employee Rating

Less waiting time I just waited only 2 hours for the maintenance for my car. More

by satoki.saito
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

October 26, 2026

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Employee Rating

Professional, service oriented, and transparent on how quickly my car would be ready. Exceptional experience. More

by JPSAKI
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Nov 03, 2026

Rallye BMW responded

We're elated to hear you had an exceptional experience at Rallye BMW. Thanks for choosing us!

October 17, 2026

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Employee Rating

Excellent in-person customer service Done ? ? No further comments No further comments No further comments More

by Lovie
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Oct 19, 2026

Rallye BMW responded

Lovie, we appreciate your excellent feedback for our team! Thank you for choosing Rallye BMW and for sharing your experience. We wish you safe travels!

October 17, 2026

Dealership Rating
Employee Rating

Excellent in-person customer service Done ? ? No further comments No further comments No further comments More

by Lovie
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Oct 19, 2026

Rallye BMW responded

Lovie, we're glad you had an excellent in-person experience with our team. Thank you for choosing Rallye BMW! Safe travels!

October 12, 2026

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Employee Rating

I had my yearly service with NYS inspection,cost 2500. They charged me for inspection but to not do it More

by aijkhill
Recommend Dealer
No

Other Employees Tagged: Cosmo Laurino

Oct 26, 2026

Rallye BMW responded

I apologize for any inconvenience during your service visit. It’s never our intention to charge for services that aren't completed, and I would like to investigate this further. If you could give me a call, I would appreciate it. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

October 07, 2026

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Employee Rating

Pushy on service, tried to get me for tires when they were still good, told me I need spark plugs, cabin filter, etc. this is not a good look for a high end car dealer More

by bob92463
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Oct 26, 2026

Rallye BMW responded

We appreciate your feedback, Bob. It's never our intention to come across as pushy, and I apologize if that was the case during your visit. If you have any questions about the recommendations made, please feel free to reach out directly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

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