Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
428 Reviews
4.5

428 Reviews

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428 Reviews of Cosmo Laurino

September 13, 2026

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Employee Rating

They make me feel important. Everyone is so nice and kind. They are very professional. More

by Lovie
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

September 13, 2026

Dealership Rating
Employee Rating

They make me feel important. Everyone is so nice and kind. They are very professional. More

by Lovie
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

September 11, 2026

Dealership Rating
Employee Rating

Good Loaner car service was good and Cosmo was professional The wait was not too bad. More

by SOLJAM
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

September 10, 2026

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Employee Rating

I was rushed, I still have the engine light on after the service and in addition to all that I have tire insurance which was never addressed. I felt like the service was not on par this time. More

by taranluthra
Recommend Dealer
No
Sep 11, 2026

Rallye BMW responded

We aim to provide thorough and unhurried service, so I'm sorry to hear about your recent visit. It's concerning that your engine light issue wasn't resolved and that your tire insurance wasn't addressed. Let's connect directly so we can make sure all of these issues are properly taken care of. Thank you for giving us the chance to improve your experience! - Diane Seage - BDC/Reputation Manager - 516-833-4817

September 09, 2026

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Employee Rating

Needs improvement on customer service and warranty repairs I was told defective front brake rotors (grinding front brakes) not covered in the warranty at 15,000 miles (2025 x1). The pads still good bu More

by Bill
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Sep 10, 2026

Rallye BMW responded

Bill, thank you for sharing your feedback. We aim to provide excellent customer service, so I'm sorry to hear about the issues you've experienced with your brake rotors. I would like to better understand what happened here so that we can address any mistakes or miscommunications. Please give me a call. Thanks again, Diane Seage - BDC/Reputation Manager - 516-833-4817

September 04, 2026

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Employee Rating

Good service. Timely delivery of my vehicle. Nice communication. Good environment. Nice staff. Received good details with video about the performed work More

by yyss_8899
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Sep 08, 2026

Rallye BMW responded

Thank you for choosing Rallye BMW and for sharing your five-star review. We hope to welcome you back next time! Safe travels!

September 02, 2026

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Employee Rating

Some of my emails do not receive a timely response. I wish the communication was better. Some of my emails do not receive a timely response. More

by LGRAY529
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Sep 03, 2026

Rallye BMW responded

Thank you for your feedback. We apologize for the communication delays and we'll work on improving our response time. Please reach out to us directly at your convenience so that I can ensure your needs are met.

September 02, 2026

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The service and parts department are the best in NY and I only recommend buying and servicing at Rallye BMW to everyone I know. More

by markl311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2026

Rallye BMW responded

Thank you for your recommendation, Mark! We appreciate your support of our Sales & Service Teams and we hope to see you back at Rallye BMW next time! Safe travels.

August 29, 2026

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Employee Rating

Been at this dealer for 40 years. Always satisfied. Cosmo was great. Always extremely helpful Would always recommend More

by INGROWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Rallye BMW responded

Thank you for your kind words and for choosing Rallye BMW for the past 40 years! We're so glad Cosmo was a big help. We look forward to seeing you again and we really appreciate your recommendation. Safe travels!

August 24, 2026

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Employee Rating

Seamless and pleasurable My experience was very pleasurable and expeditious from the initial analysis to picking up the car More

by PFSPACEK
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Aug 25, 2026

Rallye BMW responded

We are honored to hear about your outstanding experience at Rallye BMW! Thank you for your business and your five-star review!

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