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Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
407 Reviews
4.5

407 Reviews

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407 Reviews of Cosmo Laurino

July 19, 2026

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Employee Rating

Although the fix was difficult cosmo never stopped trying to help. It was frustrating and the navigation system issues never resolved Rally never gave up More

by LCAPUTO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco , Nick Soldo

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July 18, 2026

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Cosmo is a veteran when it comes to cars you could definitely tell by speaking with him. He’s very knowledgeable and thorough More

by APLAURINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Javier, Christopher Blanco, Victoria Sarocco, Mark Langston

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Jul 20, 2026

Rallye BMW responded

Thank you for sharing your appreciation for Cosmo's expertise and knowledge! We're grateful to have him on our team. If you need anything else, feel free to reach out. Thank you for choosing Rallye BMW!

July 18, 2026

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Employee Rating

Essentially Rallye has become too busy to provide a superior customer experience Way too busy More

by hlmendelson
Recommend Dealer
No

Other Employees Tagged: Cosmo Laurino

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July 16, 2026

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Employee Rating

Cosmo is a scammy service advisor who will attempt to upcharge you in any way. If you do go here, make sure to not work with Cosmo More

by ssheikh210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 17, 2026

Rallye BMW responded

We're committed to providing honest and transparent service, so it is concerning to receive your feedback. I will discuss your review with my team to ensure we provide the high-level care that we expect from our guests. If you have further details to share, please contact me. Thank you, Mark Langston - Service Director - (516) 833-4863

July 11, 2026

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Employee Rating

I have been dealing with Cosmo, and Rallye BMW for few years now and have found them to be very reliable and professional. They address my concerns fully and in a timely fashion. More

by MORPHEOUS44
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

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Jul 13, 2026

Rallye BMW responded

Thank you for your continued trust in Cosmo and our team here at Rallye BMW Service Center. We love getting feedback like this, and we look forward to working with you for many more years to come!

July 09, 2026

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Employee Rating

Excellent Prompt service, expectation management was good. Staff helpful. No problems. Great waiting area and facilities More

by AEIIIQM
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

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Jul 09, 2026

Rallye BMW responded

Thank you for choosing Rallye BMW and for sharing your experience. We look forward to seeing you next time!

July 08, 2026

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Employee Rating

Poor experience felt as if they were doing me a favor by bringing my car to their dealership More

by danzalon
Recommend Dealer
No

Other Employees Tagged: Cosmo Laurino

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Jul 09, 2026

Rallye BMW responded

Danzalon - I would like to understand what happened during your visit to make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to speak with you. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

July 06, 2026

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Best BMW dealer dealership specifically the service department. Very helpful and knowledgeable service managers.Highly recommend. More

by JoGo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Frank Trotta

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Jul 06, 2026

Rallye BMW responded

Thank you for the wonderful feedback about our service team! Your support means the world to us here at Rallye BMW.

June 27, 2026

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They performed the necessary servicing as promised. Gave me a loaner and got the work done . More

by lexus1130
Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

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Jun 29, 2026

Rallye BMW responded

Thank you for the great review. We look forward to seeing you again at Rallye BMW!

June 26, 2026

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Employee Rating

Cosmo is kind and efficient and not overly pushy like some helpers. He called me when the car was finished ahead of its estimated time. More

by carol.ortton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2026

Rallye BMW responded

Cosmo and our team truly appreciated your kind feedback! Thank you for choosing Rallye BMW!

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