Cosmo Laurino

Our experience with Rallye BMW has been extremely disappointing. We took delivery of a new leased BMW on August 10, and almost immediately began having recurring connectivity/CarPlay problems affecti disappointing. We took delivery of a new leased BMW on August 10, and almost immediately began having recurring connectivity/CarPlay problems affecting multiple phones. BMW was already aware of similar issues through a service bulletin issued before we leased the vehicle, yet we have been bounced between sales and service without anyone taking clear responsibility or providing a permanent solution. The problem does not occur in other BMWs we’ve driven, including the loaner. After leasing a brand-new vehicle, we should not be dealing with an unresolved known defect and repeated temporary fixes. More

by AMIHOFFMAN Verified Customer Verified Customer

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They work hard to achieve great customer satisfaction and respond promptly to questions and concerns. respond promptly to questions and concerns. More

by JBZLAWYER Verified Customer Verified Customer

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Rallye BMW is focused on meeting the needs of my car and consistently treating me as more than a customer. When I arrive I feel I am amongst friends! I am proud the be a loyal customer since 2004!!!!!!! consistently treating me as more than a customer. When I arrive I feel I am amongst friends! I am proud the be a loyal customer since 2004!!!!!!! More

by zayde Verified Customer Verified Customer

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They make me feel important. Everyone is so nice and kind. They are very professional. Everyone is so nice and kind. They are very professional. More

by Lovie Verified Customer Verified Customer

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They make me feel important. Everyone is so nice and kind. They are very professional. Everyone is so nice and kind. They are very professional. More

by Lovie Verified Customer Verified Customer

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Good Loaner car service was good and Cosmo was professional The wait was not too bad. professional The wait was not too bad. More

by SOLJAM Verified Customer Verified Customer

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I was rushed, I still have the engine light on after the service and in addition to all that I have tire insurance which was never addressed. I felt like the service was not on par this time. service and in addition to all that I have tire insurance which was never addressed. I felt like the service was not on par this time. More

by taranluthra Verified Customer Verified Customer

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Needs improvement on customer service and warranty repairs I was told defective front brake rotors (grinding front brakes) not covered in the warranty at 15,000 miles (2025 x1). The pads still good bu repairs I was told defective front brake rotors (grinding front brakes) not covered in the warranty at 15,000 miles (2025 x1). The pads still good but getting damaged due to rotors developed grooves in them, warped. More

by Bill Verified Customer Verified Customer

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Good service. Timely delivery of my vehicle. Nice communication. Good environment. Nice staff. Received good details with video about the performed work Timely delivery of my vehicle. Nice communication. Good environment. Nice staff. Received good details with video about the performed work More

by yyss_8899 Verified Customer Verified Customer

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Some of my emails do not receive a timely response. I wish the communication was better. Some of my emails do not receive a timely response. I wish the communication was better. Some of my emails do not receive a timely response. More

by LGRAY529 Verified Customer Verified Customer

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