Cosmo Laurino

Subject: Extremely Disappointed in Rallye BMW’s Handling of My Friend’s Purchase I’m extremely disappointed and frankly embarrassed to have referred a close friend to Rallye BMW. As a loyal customer for of My Friend’s Purchase I’m extremely disappointed and frankly embarrassed to have referred a close friend to Rallye BMW. As a loyal customer for over 15 years and more than 10 vehicles, I expected far better. My friend purchased a Certified Pre-Owned BMW from Rallye, and within days problems began. First, Apple CarPlay stopped working — not the biggest issue, but concerning so soon after purchase. Two weeks later, the car wouldn’t start at all. Rallye had the vehicle towed to the dealership, where we were told it needed an ignition switch. Today, after following up with the service department, I was informed that there was “no issue” with the ignition switch. Instead, I was told the car’s undercarriage has extensive damage and a claim would be filed with the tow truck company. This does not add up — how does “extensive undercarriage damage” suddenly appear after a week in Rallye’s possession? To make matters worse, the communication has been unacceptable. Calls to Chris Blanco and Casmo Laurino have gone unanswered. When I called Burt, the salesperson, he simply told me to “call service” — no follow-through, no ownership. This is not the level of professionalism, accountability, or customer care that I have come to expect from Rallye BMW. I strongly urge management to review this situation immediately and resolve it appropriately. It's August 13th and still getting the run around. Now being told car starts but under carriage has damage. More

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Great Service, everything was on point and as expected. It would of been nice if they washed the more cleaner It would of been nice if they washed the more cleaner More

by albert.katanov Verified Customer Verified Customer

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Great Cosmo goes above and beyond to ensure customer satisfaction Patient, thorough, reliable, follow up, genuine satisfaction Patient, thorough, reliable, follow up, genuine More

by Ang Verified Customer Verified Customer

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Cosmo did a great job of keeping me informed of the status of my work on my car. status of my work on my car. More

by MISIROKA Verified Customer Verified Customer

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I have purchased my last seven cars from Rallye. What else do you need to know? See salesman Darren Thomsen. You’ll be glad. What else do you need to know? See salesman Darren Thomsen. You’ll be glad. More

by wa2ynh Verified Customer Verified Customer

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Cosmo was terrific. They got me in and out quickly. The loaner car was good as well. The car is running great They got me in and out quickly. The loaner car was good as well. The car is running great More

by DWITTELS Verified Customer Verified Customer

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I understand you make your money in service, however how dare you quote me one number and then add on $3,052.17 after the car was ready. The funniest but also saddest part of this ordeal was the clown servi dare you quote me one number and then add on $3,052.17 after the car was ready. The funniest but also saddest part of this ordeal was the clown service advisors begging for the loaner car back whilst my car hadn't even began to be worked on. i will NEVER purchase a BMW Again from your tacky dealership unless you apologize and give me back the car extra money you charged me. Truly pathetic. i was asking to speak to the only competent service advisor there; Chris Blanco but you told me he was on vacation for roughly a month despite my friend talking to him constantly to find the best way to upgrade their car. Do the people at the circus Rallye Bmw, i'm sorry car dealership feel better when they're hustling their clients? i must commend you on your xxxx poor service and most likely losing future customer(s) unless you make this right, which you wont because God Forbid you make an exception to honor a warranty that was barely over. hats off to you. More

by joann.desena1 Verified Customer Verified Customer

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We have been waiting an excess of a month for a part for a car that’s unacceptable and that’s on BMW not your dealership a car that’s unacceptable and that’s on BMW not your dealership More

by carolynSHER49 Verified Customer Verified Customer

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The staff took care of all my needs . I was in and out within an hour . Everyone was so courteous I was in and out within an hour . Everyone was so courteous More

by tmarciano94 Verified Customer Verified Customer

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Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix th new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix the issue. Carol made sure everything was done perfectly. I have used Rallye BMW over many years for both sales and service, and always had terrific experiences with them. They are a top dealership. Carol Clark-Muniz cared about how the work was done and kept me informed all along the way. All of their sales and service advisors are excellent. I highly recommend Rallye BMW. More

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