Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.5
331 Reviews
4.5

331 Reviews

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331 Reviews of Cosmo Laurino

July 23, 2025

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I understand you make your money in service, however how dare you quote me one number and then add on $3,052.17 after the car was ready. The funniest but also saddest part of this ordeal was the clown servi More

by joann.desena1
Service Price Transparency
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Recommend Dealer
No
Jul 24, 2025

Rallye BMW responded

Joann, I'm very sorry to hear about your experience and the frustration it caused. We strive for transparency in our pricing and service, so it's concerning that the final price was higher than expected. I would like to discuss this further with you and see how we can make things right. Please feel free to reach out at your convenience. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

July 22, 2025

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We have been waiting an excess of a month for a part for a car that’s unacceptable and that’s on BMW not your dealership More

by carolynSHER49
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Recommend Dealer
Yes
Jul 22, 2025

Rallye BMW responded

Thank you for sharing your thoughts, Carolyn. We apologize for the delay and understand your frustration. We'll be here to help once the parts arrive. Please reach out to discuss anything further. - Rallye BMW Team

July 20, 2025

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The staff took care of all my needs . I was in and out within an hour . Everyone was so courteous More

by tmarciano94
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Recommend Dealer
Yes
Jul 22, 2025

Rallye BMW responded

It was our pleasure to assist you! Thank you for choosing Rallye BMW and for sharing your experience. Drive safely!

July 17, 2025

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Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix th More

by Warren
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Recommend Dealer
Yes
Jul 18, 2025

Rallye BMW responded

Warren, thank you for sharing your glowing review with Carol and the Rallye BMW team! We are happy to have you as a customer and hope to work with you for miles to come.

July 16, 2025

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Poor service and bad management. Had a very unpleasant experience. Will not be returning again More

by elizerovdmd
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Recommend Dealer
No
Jul 17, 2025

Rallye BMW responded

I'm sorry to hear about your unpleasant experience. I understand we've let you down, but I encourage you to please reach out directly if there's anything we can do to make this right. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

July 13, 2025

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Cosmo is great; professional, went above and beyond and listened to my concerns. But I decided to trade the car in. Pre-owned was not a good decision on my part especially from Bayside BMW. Anyone that ha More

by irene.scalfani
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Recommend Dealer
Yes
Jul 14, 2025

Rallye BMW responded

Thank you for trusting Rallye BMW with your business and your recommendation! We are delighted to hear that Cosmo delivered such a successful purchase experience. Enjoy your new car, Irene!

July 07, 2025

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Great service. Cosmo is fantastic. Fixed an issue with the steering column motor under warrantee. More

by DAVIDWKIRKHAM
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Recommend Dealer
Yes
Jul 07, 2025

Rallye BMW responded

We appreciate you taking the time to leave Cosmo and Rallye BMW a review!

July 04, 2025

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Dealing with Rallye BMW For 14 years always excellent service that is why I am a repeat customer 3rd car purchased from them Excellent service and excellent customer service More

by lescbur12
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Recommend Dealer
Yes
Jul 07, 2025

Rallye BMW responded

There is nothing more rewarding than a happy customer, and we are thrilled that you always have great experiences with our team at Rallye BMW! Thank you for your continued business and confidence in our work. See you next time!

June 29, 2025

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Cosmo is the true representative that you need by your side. Always considers the best options and honest with you. More

by FINNEY.KURIAN
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Recommend Dealer
Yes
Jul 02, 2025

Rallye BMW responded

Thank you for sharing your five-star feedback with Cosmo and Rallye BMW! We hope to assist you in the future.

June 28, 2025

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It’s one of nicest dealerships and with great sales person and management in Long Island More

by dnamigohar
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Recommend Dealer
Yes
Jul 01, 2025

Rallye BMW responded

We couldn't ask for better feedback! Thanks for choosing Rallye BMW!

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