Courtney Krause
Courtney Krause at Koons White Marsh Chevrolet

Courtney Krause

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.6
23 Reviews
4.6

23 Reviews

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23 Reviews of Courtney Krause

August 19, 2025

Dealership Rating
Employee Rating

Koons White Marsh Chevrolet is a good place. I like Courtney. I will come again. More

by kolariklou
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

August 18, 2025

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Wonderful experience, Courtney in the service department was exceptional and knowledgeable, will definitely use this store moving forward... More

by John Bea
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault

August 18, 2025

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I had a pleasant experience with Courtney’s professionalism and her knowledge. She kept me posted with the results of my problems and finished the work at a reasonable time frame More

by Joseph.wehrman62
Service Price Transparency
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Recommend Dealer
Yes

August 16, 2025

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Sales manager Chris Silk has been very helpful in my new Chevrolet purchases for several years. He resolved a problem with a new purchase much to my satisfaction! I've sent my stepson to him for a Blazer, t More

by garychaney48
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris, Josh Chernault, Brandon Behr , Chris Silk

Aug 19, 2025

Koons White Marsh Chevrolet responded

Gary, we are overjoyed to hear that Chris has been consistently helpful and resolved your issue smoothly! Thank you for choosing Koons White Marsh Chevrolet and for recommending us to your stepson. Safe travels ahead!

September 27, 2024

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My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. More

by Tania Bonilla
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Gary Tolentino, Thomas Howard

Oct 01, 2024

Koons White Marsh Chevrolet responded

Tania, I'm sorry to hear that your last maintenance visit wasn't pleasant. We strive for better and would love the chance to make things right. Please reach out when you can so we can discuss further. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 26, 2024

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Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated More

by Purplelady
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault, Thomas Howard

Aug 26, 2024

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 11, 2024

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I love the communication they had with me about my vehicle. They fix the problem in a timely manner. More

by Mrmarty712
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Recommend Dealer
Yes
Aug 12, 2024

Koons White Marsh Chevrolet responded

The entire team at Koons White Marsh Chevrolet is so glad we earned your business. Thanks so much, Marty!

July 28, 2024

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They are friendly and professional, service was excellent, it took longer than expected but I was very satisfied. More

by raywhite1953
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

Koons White Marsh Chevrolet responded

Thank you for your patience and understanding! We're glad to hear that our team at Koons White Marsh Chevrolet provided excellent service. We appreciate your feedback and look forward to serving you again!

July 26, 2024

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Employee Rating

Excellent dealership from purchase through service. Very respectful of your time and your wants. Take the time to listen to you. More

by CAS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sidney Brooks , Erin in Service

Jul 29, 2024

Koons White Marsh Chevrolet responded

Thank you for the wonderful feedback! We're delighted to hear that your experience with Koons White Marsh Chevrolet was respectful and attentive from start to finish. We appreciate your support!

July 17, 2024

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Employee Rating

Staff was quite friendly and courteous, they took care of all the necessary work that was needed More

by markbeckford59
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 18, 2024

Koons White Marsh Chevrolet responded

Mark - Your feedback is much appreciated! Thank you for supporting Koons White Marsh Chevrolet.

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