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Courtney Krause

Overview Reviews (168) Inventory (462)

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Courtney Krause

Courtney Krause | Page 3

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8

168 Reviews

Overview Reviews (168) Inventory (462)

4.8

168 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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168 Reviews of Courtney Krause

April 14, 2026

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Employee Rating

Courtney was awesome and the repairs were done quickly. I was surprised with how quickly the work was finished. I was surprised with how quickly the work was finished. More

by Atfd43

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 16, 2026 -

Koons White Marsh Chevrolet responded

Atfd43, we really appreciate this positive review! Thanks so much!

April 14, 2026

Dealership Rating

Employee Rating

Great customer service and very transparent with progress of service. Very willing to answer questions of service. Very willing to answer questions More

by rdegori1972

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, David Letourneau, Thomas Howard

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Apr 15, 2026 -

Koons White Marsh Chevrolet responded

Hi rdegori1972, thanks so much for rating us so high! Be safe on the road!

April 13, 2026

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Employee Rating

Staff is efficient, courteous and kind. All the things that make a getting my car serviced there a pleasure. All the things that make a getting my car serviced there a pleasure. More

by Gire33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 15, 2026 -

Koons White Marsh Chevrolet responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

April 11, 2026

Dealership Rating

Employee Rating

The dealer provided quick accurate service on my truck transmission the cost seems reasonable for the amount of work done transmission the cost seems reasonable for the amount of work done More

by harvejacob

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Koons White Marsh Chevrolet responded

We always appreciate positive reviews! Thank you, and happy motoring!

April 07, 2026

Dealership Rating

Employee Rating

They have always been up front with you as far as time line and prices so far line and prices so far More

by fishingbkds

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, George Zahariousdakis

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

Hi fishingbkds, thanks so much for rating us so high! Be safe on the road!

April 07, 2026

Dealership Rating

Employee Rating

Excellent, Shane went above and beyond to help us purchase our new car at Koons purchase our new car at Koons More

by melindastephens3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shane Floyd

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

Hello melindastephens3, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

April 07, 2026

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Employee Rating

Great atmosphere, friendly people, quick service. And when it comes to service they are very informative. And when it comes to service they are very informative. More

by dhweber1989

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shane Floyd

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

dhweber1989, thank you again for taking the time to let us know how we did!

April 07, 2026

Dealership Rating

Employee Rating

Incomplete work on a problem that was caused by the shop at a regular maintenance appointment. Have to go back a second time for completion at a regular maintenance appointment. Have to go back a second time for completion More

by cherylharrow

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 08, 2026 -

Koons White Marsh Chevrolet responded

Thank you for your time today and for your patience and understanding. It would be my pleasure to assist you in the future! Sincerely, Christian Stark

March 27, 2026

Dealership Rating

Employee Rating

Courtney from Service Dept guided me through the headache of purchasing new tires, n of course an oil change while I was there. I'm grateful for her help with that. The Mechanic did a fantastic job as well o of purchasing new tires, n of course an oil change while I was there. I'm grateful for her help with that. The Mechanic did a fantastic job as well on my Mustang. More

by tmeninger1234

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Where's Andrew's name, The Warranty Man?

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Mar 29, 2026 -

Koons White Marsh Chevrolet responded

We really appreciate this positive review! Thanks so much!

March 26, 2026

Dealership Rating

Employee Rating

Always treated me good. Have a good friend that has been working there for many years. Have a good friend that has been working there for many years. More

by smanning77

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Morreale, Thomas Howard

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Mar 29, 2026 -

Koons White Marsh Chevrolet responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

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