Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 24

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

February 04, 2024

Dealership Rating
Employee Rating

Great buying Experience! Staff was very friendly and my salesman Jack Leonard was Awsome to deal with! More

by dhamilton43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard

Feb 05, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with Jack and our team. We're glad to hear we delivered such a great experience!

Feb 07, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

February 03, 2024

Dealership Rating
Employee Rating

This was the easiest and best experience I have ever had when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! More

by Eeyore13!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2024

Dealership Rating
Employee Rating

this was my first time buying a car and everything went so smoothly. i had Jack as a salesman and he was GREAT! longest part was waiting for the paperwork to print out. highly satisfied and will be recomme More

by chelsee.fimple25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard

Feb 02, 2024

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that Jack was able to assist you and that you had such a positive experience.

January 22, 2024

Dealership Rating
Employee Rating

It’s the only dealership we will ever shop and buy from they are awesome! More

by REDDHOTT0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Scott Spath

Jan 22, 2024

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 18, 2024

Dealership Rating
Employee Rating

Totally personable and professional while providing reliable service. When I work with Scott at Ganley Ford I know that my car will be repaired correctly, even if it takes a few tries. More

by topstorad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2024

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again!

January 17, 2024

Dealership Rating
Employee Rating

Sean did an excellent job and on the ball to answer an questions that I had, even where and if the 2021 ford explorer has a recovery hook I'm the front. You were over an hour to get to the dealership, but More

by retcoop77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sean Pangburn

Jan 18, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Tim, and for taking the time to leave us this wonderful feedback!

January 17, 2024

Dealership Rating
Employee Rating

Great dealgood qualityand and friendly staff that are ready to help with any thing you may need More

by CAMAROKIDRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath

Jan 17, 2024

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

January 17, 2024

Dealership Rating
Employee Rating

Joe was helpful with choosing my f150 but the dealership overall just sucks. The service department just to export money for simple installs and claim it to be professional vs a local business nearby that w More

by Sumer11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Peticca

Jan 18, 2024

Ken Ganley Ford Norton responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 18, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 17, 2024

Dealership Rating
Employee Rating

Everyone that works there is very skilled at their job. They do a great job of making you feel welcome and meeting your needs! More

by Hmkirchenbauer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2024

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 08, 2024

Dealership Rating
Employee Rating

Christan was super great and really easy to work with. He handled the large crowd we had and multiple car sales beautifully. More

by Cassie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Rodriguez

Jan 08, 2024

Ken Ganley Ford Norton responded

Cassie, Thank you for taking the time to share your thoughts on working with Christian and our team. We're glad to hear we delivered such a great experience!

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