Craig Douglas | Page 27

Gavin was professional and provided timely communication throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventho throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventhough I had approved financing and a check from my credit union. The FM bullied me into giving my SSN or he would not approve the purchase. I drove 5 1/2 hours from MD to OH to make this puchase and conveyed the day before I arrived the I was not providing my SSN and was not interested in other financing options from the dealership. After filling out the credit union check and giving it to the FM he demanded SSN sighting the Patriot Act requires I give SSN. I contacted a lawyer friend who did some quick search and told me the dealership does need my SSN unless I am seeking financing through the dealership, stating attorneys from both the National Automobile Dealers Association (NADA) and the National Independent Automobile Dealers Association (NIADA), say that the Patriot Act does not require dealers to run a credit report on customers who pay cash or are not seeking financing through the dealership. He advised me to walk away or if I wanted to make the purchase give my SSN and clearly state I do not approve or give Ken Ganley Ford authorization to pull or run my credit. Ken Ganley Ford agreed they would not run or pull my credit. That's what did. I will monitor my credit to see if Ken Ganley Ford ran my credit and file a complaint with the appropriate authorities. I will file a general complaint with the BBB and other agencies hoping Ken Ganley Ford stops this dishonest practice. More

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Friendly and knowledgeable team. Easy buying process from first online contact to final sale. Would buy here again. Easy buying process from first online contact to final sale. Would buy here again. More

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Franco was great to work with we will recommend Ganley to all our friends and family. all our friends and family. More

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Realky nice and friendly they helped Mary and I with the test drive and comparing the F250s. Jack is a very good salesman and Im glad we were his 1st sale test drive and comparing the F250s. Jack is a very good salesman and Im glad we were his 1st sale More

by Erik Verified Customer Verified Customer

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This was the first out of state vehicle purchase I attempted and was outside of my comfort zone. The sales team of Desmond Norvell and Tony Zuppe eased the stress and uncertainty of buying a used vehi attempted and was outside of my comfort zone. The sales team of Desmond Norvell and Tony Zuppe eased the stress and uncertainty of buying a used vehicle that was 803 miles away. Desmond and Tony explained the benefits of purchasing a vehicle that was Ford Blue Advantage certified and additionally backed with a Carfax report. My wife and I trusted Ganley Ford enough to fly to Ohio with oneway tickets just for a test drive. Desmond went beyond our expectations when he personally worked with our local financing agent and even assisted with getting the car properly titled in our state. As we travelled to Norton, Desmond Norvell even stayed in contact with us through text messages if he needed to step in and assist. He treated us like relatives that were visiting from out of town. Well done! More

by Mail4Onlyus Verified Customer Verified Customer

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It was a nice experience. ..Austen we kind and helpful..the dealer ship was clean .. ..Austen we kind and helpful..the dealer ship was clean .. More

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They scheduled me promptly and reviewed my issue I was having with my air conditioner. Although they no it wasn’t charged and put die in it and recharged. I will be bringing back in a week to see if they having with my air conditioner. Although they no it wasn’t charged and put die in it and recharged. I will be bringing back in a week to see if they can find the root cause and repair. More

by s.dunlap Verified Customer Verified Customer

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I was very pleased with the staff and them working with me , to get me into the vehicle I wanted and getting my payment, where I needed it to be. I would recommend Ken Ganley Ford to family and friends.,a me , to get me into the vehicle I wanted and getting my payment, where I needed it to be. I would recommend Ken Ganley Ford to family and friends.,and anyone wanting to purchase a vehicle. More

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Joe is great but I won't say anything unprofessional. This was by far the worst experience I've ever had This was by far the worst experience I've ever had More

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This was a total compulsion buy we was there to get my girlfriends keep looked at and I got to walking around and saw the 2016 dodge Ram and was like wow and talked to my salesman joe was such a great Sal girlfriends keep looked at and I got to walking around and saw the 2016 dodge Ram and was like wow and talked to my salesman joe was such a great Salesman and when I wear this one out I hope that he’s there to sell me another one !! I had to buy her and I drove away that day in a few hrs !! I also have to say that they also have an amazing service department they all was extremely nice and very informative about what was going on with her jeep I thank you all and a personal thank you to our salesman joe peticca !!!!!! More

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