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Craig Falkenthal
Craig Falkenthal
General Manager
Mercedes-Benz of St. Charles
225 N. Randall Road
St. Charles, IL 60174
39 Reviews
Dealership Experience
35 yrs, 6 mos
Industry Experience
46 yrs, 2 mos
39 Reviews of Craig Falkenthal
August 12, 2025
Great team… Heather . . Alan and Dean! Thank you for providing great service and making it a smooth transaction . Alan and Dean! Thank you for providing great service and making it a smooth transaction More
by Gerry
Other Employees Tagged: Joel May, Gene Woods, Dean Pontrelli, Greg Gentile, Heather Heart
August 22, 2022
Craig with Mercedes Benz of St Charles is the most professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase m professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase my vehicles here. Craig and his team make you feel welcome, appreciated and right at home here. Five stars!! More
by amynelson
Other Employees Tagged: Zach Smith, Gene Woods
April 09, 2022
Craig Falkenthal and Taylor (delivery) were outstanding to deal with throughout the process. Craig's friendly demeanor makes you feel at home as soon as you walk in the dealership. Taylor is the most kno to deal with throughout the process. Craig's friendly demeanor makes you feel at home as soon as you walk in the dealership. Taylor is the most knowledgeable "car tech guy" I've ever met--he knows these cars inside and out and truly cares about the customer experience. We would buy again from them in a heartbeat. Awesome service all around. More
by Joel G.
Other Employees Tagged: Zach Smith , Taylor
July 04, 2020
Awesome experience Craig Falkenthal has taken care of myself, my family and friends for more than 20 years. We wouldn't think of taking our business anywhere else. He an Craig Falkenthal has taken care of myself, my family and friends for more than 20 years. We wouldn't think of taking our business anywhere else. He and his team work tirelessly to ensure everyone's experience is above expectations. Craig is a real asset to the company. More
by nanlin
July 03, 2020
Craig Falkenthal was the most helpful manager to deal with during my car search. He was thorough, patient , and a pleasure to work with! I highly recommend Craig and his dealership! with during my car search. He was thorough, patient , and a pleasure to work with! I highly recommend Craig and his dealership! More
by dawn.a.skoien
July 03, 2020
Consistent Excellence I have been purchasing cars from Craig for over 25 years. He has always treated me as if I were family that is with great respect and care. I highly I have been purchasing cars from Craig for over 25 years. He has always treated me as if I were family that is with great respect and care. I highly recommend Craig and Mercedes-Benz of St. Charles. More
by sditzler49
June 09, 2020
Absolute wonderful experience, again. The second MB I have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you in the selection of these fine automobiles. Mercedes engineering and advanced technology sell themselves. So difficult to choose from so many beautiful autos. I drive past three other Mercedes dealers to enjoy the experience. "How may I help you?", heard from Lou Scaramuzzo, Zack Smith, and Joel May, wonderful professional people you would expect from Mercedes. The second was purchased under Covid-19 restrictions, mask, 6 feet, by appointment,.yet still the same wonderful experience. , More
by B3
Other Employees Tagged: Joel May, Zach Smith , Lou Scaramuzzo
February 07, 2020
Quaint/ professional True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel lik True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel like a circus, the dealership has a calm atmosphere. Highly recommend! I had to turn my lease in and Craig took excellent care of me :) More
by Crjc410
February 05, 2020
Fantastic Dealership - Great Service Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the great service! Kelly More
by rkssales1
Other Employees Tagged: Carol Bucaro, Taylor - TECH EXPERT!
August 04, 2019
Great service, extremely,extremely polite and kind service Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. More
by fargo
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