Craig Gates
Craig Gates at Columbia Ford Kia

Craig Gates | Page 2

Dealer Principal/Owner

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

3.2
27 Reviews
3.2

27 Reviews

Write a Review

27 Reviews of Craig Gates

January 26, 2022

Dealership Rating
Employee Rating

Nice and friendly place to walk into great costumer service reasonable prices team is very helpful and great More

by Shimonn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Eric Gates, Nicole Mooney, Alisa Velasquez , Brianne Gallagher

November 20, 2021

Dealership Rating
Employee Rating

Eric Gates is a pleasure to do business with as well as Andy and the rest of the crew. They will make sure to execute whatever car or truck need you have. All the best success to you all! More

by Spmj723
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 20, 2021

Dealership Rating
Employee Rating

Reason I would rate this a 1. They totally misled me on an available car. I confirmed 3 times via email that the car I was looking at was available and confirmed the price. My wife and I both took days o More

by Chard72077
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Gates

Oct 20, 2021

Columbia Ford Kia responded

Hi Rich! You are correct, this was our fault and we took 100% responsibility while you were in the showroom that we need to communicate with our off-site business development center more clearly, specifically on New Bronco units as most of them are pre-sold or priced higher than MSRP. The market is certainly difficult to navigate and prices are surging due to supply and demand concerns. I am put in a place to handle concerns like this while the owner is not here so that is why I addressed the situation as soon as it came up. I apologize for the missed opportunity here and I have already addressed this with out Business Development Team so this will not happen again. Please let me know if you would like to create an order for Bronco, I do feel strongly that you will get the best deal possible by doing it that way, whether you buy from us or not. Best, Eric Gates General Manager Columbia Ford INC 860.228.2886

Oct 20, 2021

Chard72077 responded

Responsibility would be I screwed up let me make it up to you somehow. You drove for 2 hours round trip your took a day off of work let’s get you situated. I can order a car from any dealership but I was told the car was there for me to purchase from your employee… whether a contractor or a w2 employee they are still your representatives. You should own the mistake. Let me see what I can do…. Let me call my ford rep…. Let me see if I can find another dealership that might have this model available and see if we can get them to sell you their demo… not well we can order it for you like every other customer that was not just 100% inconvenienced by your screw up.

February 26, 2021

Dealership Rating

Dave Munkelt was a pleasure to deal with, while stepping in for another salesman. We were particularly happy to complete a deal, one that addressed previously outstanding concerns, and (brought a conclusion More

by Del D. Gomes
Recommend Dealer
Yes

Other Employees Tagged: Dave Munkelt , Your paper specialist: efficient, knowledgeable and quite professional.

September 17, 2020

Dealership Rating
Employee Rating

We can’t thank Tony Mauro enough for another great vehicle purchase! Tony has been our go to guy for over 15 years. He takes the stress out of buying a vehicle and after all these years he’s more like More

by robincrandall0611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Gates , Tony Mauro

August 06, 2020

Dealership Rating
Employee Rating

Always pleasant staff quickly set the appointment and provide a nice welcome upon arrival. Once the work was done I received a timely phone call and text that the vehicle was ready. Quick easy checkout i More

by Denim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 15, 2020

Dealership Rating
Employee Rating

Great fast and friendly service. Truck was done as soon as I called. Very helpful and was very happy with service. Nice clean shop and area to wait. More

by Nikgal
Recommend Dealer
Yes

December 28, 2019

Dealership Rating
Employee Rating

No pressure smooth sale and closing Had a excellent sales experience with Henry Gregoire, Ed Carpenter and Jake Gurzler both online and in person, very cordial and pleasant to deal with. More

by FirstKia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler , Edward Carpenter, Henry Gregoire

December 20, 2019

Dealership Rating
Employee Rating

Let me start w/ “OUTSTANDING” !!! They get it right with my (3) car every time!!! Its just like a good Resturanant, just look at how clean and well maintained the establishment appears on the outside and od More

by Dana Austin
Recommend Dealer
Yes

Other Employees Tagged: John Senick, Joe Berube, Bobby Eskey, Mike Pahlas, Joe Brochu , Rob Landry, Rachel Rolli

October 21, 2019

Dealership Rating
Employee Rating

Great Job Very professional also everyone was helpful and informative As the process of purchasing the vehicle went along questions were always answered in a More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Eric Gates , Tony Mauro

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