Craig Kinsley

I was told when I started to have transmission problems to take it to the dealer they would be the best one to fix the issues. My truck developed issues with the transmission around the end of December. I to take it to the dealer they would be the best one to fix the issues. My truck developed issues with the transmission around the end of December. I had it towed to the dealership and I’ve been very satisfied with Jayla. He kept me informed on how the repairs who were going how much it would cost and what would my next steps be so I got my truck back January 21 the transmission was supposed to have been repaired. February 1 my transmission started acting up again and I had to have it towed again to the dealership. Where it currently is. I probably will always stay with McCluskey Chevrolet because of the way they treated my wife in 2018. She bought the truck for me while I was out of town in 2018! Thank you for that. I have no doubt that you will take care of the transmission whatever it takes. Have a blessed day. More

by rickhelsinger Verified Customer Verified Customer

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Looking at the vehicle, it seems to have damage that is consistent with an accident which I was told was not in an accident which I specifically asked about to the sales person I was dealing with. You can consistent with an accident which I was told was not in an accident which I specifically asked about to the sales person I was dealing with. You can tell there was a headlight repair and repairs done to the hood of the car. Also they charged me $1800 roughly to some kind of service fee pertaining to fixing up the car. I forgot the exact term but I also was not told about this fee, I only noticed it when I went back to read the paperwork that I signed. More

by lilprinxezz1 Verified Customer Verified Customer

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The staff was super friendly and knowledgeable! I would recommend to anyone when shopping for a vehicle! I would recommend to anyone when shopping for a vehicle! More

by ashleyraines11 Verified Customer Verified Customer

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Convenient drive-in service center with multiple service, advisors, courteous, prompt very good service. Easy in and easy out advisors, courteous, prompt very good service. Easy in and easy out More

by wfridge Verified Customer Verified Customer

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The staff was very helpful and knowledgeable. My salesperson Jaime was helpful and very courteous My salesperson Jaime was helpful and very courteous More

by rudypjones63 Verified Customer Verified Customer

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This dealership is very shady in their business practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the tires were not in good shape at all. Had to go out and get new tires to make sure I could be safe on the road. Reached out to the dealership and was told 3 weeks ago that they would cover half the tires, which I was ok with. Was told today that they changed there mind and will no longer cover half of the tires. This is shady business practices. I would never recommend my worst enemy to do business with them. Awful experience! More

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Easy purchase but very dishonest. Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later, dent still there in my new car. My first new car experience was ruined by this Chevrolet dealer. More

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Beyond Frustrated Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving retu Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving return calls...first time we took the car in for oil change and tire rotation and the next day while traveling to New Jersey we got an alert about our oil...called several times to see if we should find a Chevy dealer....no return call. Next time, I could not get my rear passenger seat belt to latch on several occasions (where I sit my grandkids and elderly parents) and was told to spray WD40 in it! Now, here we go again. So I received notification from OnStar that my navigation system was not working and I needed to take it in for upgrade/repair. I called to schedule service and was told for that service we would have to bring it in early, so I scheduled it for this morning and my husband had to inconvenience someone to pick him up at dealership at 5 am on his way to work, so they could have it all day. He called 3 times throughout the day and NEVER received a return call. When he finally got to speak to someone when on his way to pick up the Tahoe, he was told that it was not fixed, they were thinking it was electrical and since there is no warranty (2016 Tahoe with less than 40000 miles), they needed his approval for the estimate (which they still did not have). We have purchased a Tahoe and a Cruz from them in the last 3 years and they don't have the courtesy to return a call, wherewithal to fix a problem and then beyond rude when my husband shows up to pick up the vehicle. Worst mistake ever, switching from Kings Ford (AMAZING SERVICE AND SALESPERSON FOLLOW-UP from Kings Ford) to McClusky. I am SOOO DONE with dealing with these people, so I contacted corporate office and opened complaint. I am BEYOND FRUSTRATED with this place! BTW, I would hate to be Karen Shepherd, every complaint that I have read, refers people to her, (including my past experience) and never shows resolution and obviously customer service is no better from the reviews I am reading! More

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I would definitely recommend them. They went out of their way to make sure we well taken care of. Even brought the vans we were looking at to the door, Would have even brought the vehicles from another lot. way to make sure we well taken care of. Even brought the vans we were looking at to the door, Would have even brought the vehicles from another lot. Awesome dealing with them. Thanks a lot. More

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