Craig Kinsley | Page 6

Beyond Frustrated Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving retu Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving return calls...first time we took the car in for oil change and tire rotation and the next day while traveling to New Jersey we got an alert about our oil...called several times to see if we should find a Chevy dealer....no return call. Next time, I could not get my rear passenger seat belt to latch on several occasions (where I sit my grandkids and elderly parents) and was told to spray WD40 in it! Now, here we go again. So I received notification from OnStar that my navigation system was not working and I needed to take it in for upgrade/repair. I called to schedule service and was told for that service we would have to bring it in early, so I scheduled it for this morning and my husband had to inconvenience someone to pick him up at dealership at 5 am on his way to work, so they could have it all day. He called 3 times throughout the day and NEVER received a return call. When he finally got to speak to someone when on his way to pick up the Tahoe, he was told that it was not fixed, they were thinking it was electrical and since there is no warranty (2016 Tahoe with less than 40000 miles), they needed his approval for the estimate (which they still did not have). We have purchased a Tahoe and a Cruz from them in the last 3 years and they don't have the courtesy to return a call, wherewithal to fix a problem and then beyond rude when my husband shows up to pick up the vehicle. Worst mistake ever, switching from Kings Ford (AMAZING SERVICE AND SALESPERSON FOLLOW-UP from Kings Ford) to McClusky. I am SOOO DONE with dealing with these people, so I contacted corporate office and opened complaint. I am BEYOND FRUSTRATED with this place! BTW, I would hate to be Karen Shepherd, every complaint that I have read, refers people to her, (including my past experience) and never shows resolution and obviously customer service is no better from the reviews I am reading! More

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I would definitely recommend them. They went out of their way to make sure we well taken care of. Even brought the vans we were looking at to the door, Would have even brought the vehicles from another lot. way to make sure we well taken care of. Even brought the vans we were looking at to the door, Would have even brought the vehicles from another lot. Awesome dealing with them. Thanks a lot. More

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