Craig Smith | Page 14

Poor communication. 5 hours for an oil change and an alignment, with an appointment. Eli and Craig were helpful but only after Marcous failed communication. alignment, with an appointment. Eli and Craig were helpful but only after Marcous failed communication. More

by Courtney Verified Customer Verified Customer

Helpful 0

Report | Print

This was the worst experience ever. The Jeep sat under a tree for 8 days. No return calls or contact from the service advisor. My husband contacted John administration I think , he contacted Craig who got t tree for 8 days. No return calls or contact from the service advisor. My husband contacted John administration I think , he contacted Craig who got things in motion. Just horrific. I dont have enough space to fully provide you with details horrible service. Jeep was filthy upon pick up n no gas yes empty with flashing warning lights regarding gas.it cost me 25$ deluxe to get the Jeep clean. More

by mimperez72p@verizon.net Verified Customer Verified Customer

Helpful 0

Report | Print

Una de las peores experiencias, el servicio fue realmente pésimo, el trato como cliente fue de lo peor, el vehículo de alquiler que me dio el at smith estaba sucio y sin gasolina, mi vehículo duro casi un me pésimo, el trato como cliente fue de lo peor, el vehículo de alquiler que me dio el at smith estaba sucio y sin gasolina, mi vehículo duro casi un mes en las instalaciones, me botaron el seguro de deal ojear las ruedas, perdí un viaje que tenía planificado por culpa de la ineptitud del personal, , todo esto sin tener en cuenta el montón de problemas que me a dado el vehículo que compre en la jeep, de hecho le doy una estrella porque es la mínima puntuación permitida pero si me lo preguntan a nivel personal no se la merecen. More

by Jesus Verified Customer Verified Customer

Helpful 0

Report | Print

My Challenger was towed in at 10 AM Fri and Chris (service advisor) advised he will know more in a few hours. (I’m out of town on vacation). I sent a text 4 hours later and Chris states he was havi (service advisor) advised he will know more in a few hours. (I’m out of town on vacation). I sent a text 4 hours later and Chris states he was having it looked at right then. After not hearing anything at all from him. I called at 5:30 for an update and I was told that Chris was gone so they got me to Eli. Eli said he would have me an update 1st thing in the morning and asked that I book another days stay at the vacation house during spring break (nothing available). After I have to check out I Uber to the dealership around 11 AM and talked to Craig who found out what was wrong (fuel injector replacement and a tune up) and promised to get me out in 3 hours. Craig was a man of his word and I was on the road headed home. This could/should have been completed the same day and I could have followed my family home but I had to stay an extra night to deal with this. Craig was great everyone else not so much. More

by luv4phil Verified Customer Verified Customer

Helpful 0

Report | Print

I would like to give a shout out to Mr. CRAIG SMITH ! Your dealership is very fortunate to have someone of such high caliber and integrity! Long story short, because of him , I will continue to be a cust Your dealership is very fortunate to have someone of such high caliber and integrity! Long story short, because of him , I will continue to be a customer at Central Florida CJD....and speak highly of the dealership at every opportunity More

by rolan721 Verified Customer Verified Customer

Helpful 0

Report | Print

Clean and Efficient.They get you in and out as fast as possible with a scheduled appointment for servicing.I would Recommend them over any other dealership in the area. possible with a scheduled appointment for servicing.I would Recommend them over any other dealership in the area. More

by jwolf0228 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service . People in service stations are super cordial and friendly. Very helpful explaining any problem with the car . Im happy im my service! super cordial and friendly. Very helpful explaining any problem with the car . Im happy im my service! More

by nilaalbornoZ Verified Customer Verified Customer

Helpful 0

Report | Print

Only gave a better star review based on the service team making it up to me by correcting their error and eventually fixing the correct issue. making it up to me by correcting their error and eventually fixing the correct issue. More

by amberhillner Verified Customer Verified Customer

Helpful 0

Report | Print

Best service I’ve ever received. I’ll be telling my friends. This dealership is spot on. Definitely will return for any work I need Thanks Craig. friends. This dealership is spot on. Definitely will return for any work I need Thanks Craig. More

by KINGSAUTOMOTIVE Verified Customer Verified Customer

Helpful 0

Report | Print

New Service Manager-Craig Smith- intervened on an old service related issue and mediated a fair result for both parties. Chris Caracciolo was very helpful and thorough. He went out of his way to help me service related issue and mediated a fair result for both parties. Chris Caracciolo was very helpful and thorough. He went out of his way to help me and my Truck. Great Job, Guys !! More

by SHELLYNWM Verified Customer Verified Customer

Helpful 0

Report | Print