Craig Smith | Page 15

This is the worst dealership that I have ever been to when it comes to service and fixing your vehicle and getting it back to you my vehicle was fixed without authorization of my repairs I'd never author when it comes to service and fixing your vehicle and getting it back to you my vehicle was fixed without authorization of my repairs I'd never authorized to my vehicle and it's still not working until this day properly More

by williewillis11 Verified Customer Verified Customer

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Purchased new Grand Wagoneer Series III on June 3rd. Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on June 20th at the dealership which made it worse. Balanced again on June 21st which put it back to the original vibration. Replaced tires to different brand on June 30th which did not fix the vibration. Dropped the vehicle off on July 5th and it was returned 22 days later, on July 27th. While there, both rear axles were replaced as well as the drive shaft. After throwing all those darts, wheels and tires from another Grand Wagoneer which, according to Craig, made it drive "smooth as glass". Unfortunately, it still has a vibration but we won't be taking it back to CFCJDR. The other incredibly frustrating part of the equation is the communications. The only time we received any info was when we called or emailed. It culminated when, on July 14th, Greg said he would let me know the ETA of the drive shaft, but we received nothing. On July 25th I inquired on an update. Craig replied that day that the drive shaft had just been put in and it drove great, but he wanted Paul to drive it "in the morning". After no word the following morning, I emailed Craig, Greg and Paul at 11:23am on the 27th asking how it drove for Paul but received no reply. I then drove to the dealership that evening. It was then that Craig informed me that the drive shaft didn't fix the problem and that it was the wheels the whole time. Craig said he didn't want to tell me about it being the wheels to save the embarrassment of changing all the other parts unnecessarily. Again, it still has a vibration, but we won't be taking it back to CFCJDR. I fully understand the difficulties in today's world with staffing and parts availability. I also understand that sometimes a diagnosis is a process of elimination. However, I would have thought wheels would have been checked before replacing two axels and a drive shaft. Regardless, ignoring a customer and lying to them to save embarrassment is inexcusable for me. More

by markb5 Verified Customer Verified Customer

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Very honest and professional. Would def recommend and use again myself. Just a great service center. Would def recommend and use again myself. Just a great service center. More

by eitri307 Verified Customer Verified Customer

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Start to finish all over the place. Never ready, always waited, poor attention to detail, and a vehicle that had to be returned several times for service with only 3,000 miles. Many pro Never ready, always waited, poor attention to detail, and a vehicle that had to be returned several times for service with only 3,000 miles. Many promises made, still no follow up. More

by DREW36 Verified Customer Verified Customer

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The new advisor in training was very helpful. He made the process work very smoothly from the moment I got to the dealership to the minute I left making sure I was well taken care of. He made the process work very smoothly from the moment I got to the dealership to the minute I left making sure I was well taken care of. More

by jmezamartinez15 Verified Customer Verified Customer

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First start with a delay with the first appointment was in April 1st the second appointment after I followed up 3 weeks later the car end up with the repair shop for over 3 weeks , I appreciate that I had in April 1st the second appointment after I followed up 3 weeks later the car end up with the repair shop for over 3 weeks , I appreciate that I had a rental which I give a good credit for it however when I got the vehicle back still have issues not being resolved as of today and I have followed up but no response from the director !! Left 1 voicemail and 2 text messages More

by MOE.HD Verified Customer Verified Customer

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I would recommend to anyone, the representative was very professional and helpful and the service was fast. professional and helpful and the service was fast. More

by KEVING872 Verified Customer Verified Customer

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Awesome customer service, Carl in service was very helpful and kept me up to date on my vehicle Sam wells in sales was great also helpful and kept me up to date on my vehicle Sam wells in sales was great also More

by TIGERSEYES01 Verified Customer Verified Customer

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Always friendly when I bring my Jeep in, friendly faces and great service! Thank you and great service! Thank you More

by karenileana Verified Customer Verified Customer

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They lost the car mats to the vehicle I purchased after my salesperson Stephen Perez took it for detailing. I have gone through Craig Smith, Randy, Don and Stephen for them to solve this minor issue and th my salesperson Stephen Perez took it for detailing. I have gone through Craig Smith, Randy, Don and Stephen for them to solve this minor issue and they have all ignored it, by false promising you would think after a 50K transaction $300 worth of lost mats they would attempt to make it right. Customer Service follow up is definitely a 0. More

by Luis Miguel Verified Customer Verified Customer

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