Craig Smith | Page 7

When I arrived for the service, I made a point to demonstrate that I was missing a lug nut on one of my wheels since my last service visit. Something I had not noticed until quite a few days after th demonstrate that I was missing a lug nut on one of my wheels since my last service visit. Something I had not noticed until quite a few days after the service. I went to pick up the car in a hurry and I did not notice that I was still missing the same lug nut as well as all of my tire air valves covers.. More

by thomas.steagall Verified Customer Verified Customer

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Great service ! I was on my way to another dealership when I received very friendly personable follow up . Great experience I was on my way to another dealership when I received very friendly personable follow up . Great experience More

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Perfect! Fast! And reliable! I definecteli recommend! I will be there again! Change oil and filter Fast! And reliable! I definecteli recommend! I will be there again! Change oil and filter More

by fernandoabrahao Verified Customer Verified Customer

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Chris, our service advisor took such great care of us from start to finish. His kindness, knowledge and professionalism was so refreshing. We felt listened to and taken care of. He made us feel at ease. from start to finish. His kindness, knowledge and professionalism was so refreshing. We felt listened to and taken care of. He made us feel at ease. He communicated with me directly throughout the day with updates. The entire team was fantastic and prompt as soon as we pulled in. Excellent service. We will be coming back and asking for Chris for any of our future needs. More

by alixjh Verified Customer Verified Customer

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I came in for a routine oil change. The service was great and I was served quickly. The service was great and I was served quickly. More

by braxtonlbryant Verified Customer Verified Customer

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Very professional staff, as you enter the drive you are greeted with pleasant smile and detailed service advisors who take your information and ask relevant questions and offered alternative transportation greeted with pleasant smile and detailed service advisors who take your information and ask relevant questions and offered alternative transportation if I needed it. My vehicle was properly diagnosed and fixed the first visit and clean when I picked it up. More

by Tyshane_1105 Verified Customer Verified Customer

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excellent costumer care, I will recommend this place over others. Really Profesionals in everything. Thanks others. Really Profesionals in everything. Thanks More

by dans2810 Verified Customer Verified Customer

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Excellent service. Will definitely be going here for all my service needs. Quick and efficient Will definitely be going here for all my service needs. Quick and efficient More

by jneal7 Verified Customer Verified Customer

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I have always been pleased with CFDJ in the past for my service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned that he was not in that day (later found out he was on vacation). Had I known this, I would have rescheduled. The advisor that came to take my car did not introduce himself and I had to ask for his name. He asked me what I was bringing my car in for (oil change and recall) and informed me that the recall may not get addressed depending on if they had the correct part. I could understand this if I hadn’t made the appointment well in advance but I did. My appointment was at 10 AM. At 3 PM, I tried to call for an update since I hadn’t heard anything. I stayed on hold for 10 minutes without anyone answering the phone. I called again at 3:30 and still didn’t get to speak to anyone. Around 4, the advisor called to tell me my car was ready and informed me it took so long because they had to wait for the part for the recall. Unfortunately, I was unable to pick up my vehicle that evening. Overnight, I received 2 calls from Orange County Sheriff’s Department informing me that an unauthorized person had been observed entering my vehicle at the dealership. I arrived at the dealership at 11 AM to pick up my vehicle and find out details regarding the overnight incident. I completed the check out process and there was no mention of the incident. I had to ask someone about it. Once I did, I was directed to Craig Smith. He explained to me that my vehicle had accidentally been left unlocked and a man was observed on surveillance entering the vehicle and attempting to start the engine. The sheriff was called and the car was fingerprinted. I was understandably upset. However, more than anything, I was disappointed that the dealership did not reach out to me before I arrived that morning. CFDJ prides itself on its customers being treated like family and this incident did not reflect that ideal. I expressed this to Mr. Smith to which he replied that I was not called because they knew the sheriff had reached out to me. Mr. Smith did apologize but also informed me he was still “getting his ducks in a row.” I still feel a phone call to explain and apologize would have shown integrity and ownership of the incident by the dealership. I understand that things happen and we are all human, but the foundation of good customer service is communication. Mr. Smith and I proceeded to my car where I inventoried the items. At the time, I did not observe anything missing. Mr. Smith offered to have my car detailed as the drive thru car wash was currently down. I accepted the offer and was pleased with the result. After getting my car back, I realized my neighborhood gate entry clicker was, in fact, missing. I contacted Mr. Smith who immediately responded that I would be reimbursed for a new one. I sent him the receipt and he kept me updated on the process. Overall, the incident was a fluke thing that I’m sure the dealership is not accustomed to handling. If they would have reached out to me instead of relying on the sheriff's department to communicate, it would have been more appropriate. Also, a simple apology without excuses or explanations would have been appreciated. I will continue to use CFDJ because I leased my vehicle through them. I will only make appointments with my regular service advisor and if he is not at work that day, I will reschedule. However, I may reconsider my loyalty in the future when my lease is completed and I need a new vehicle. More

by JESSICA.E.REEVES Verified Customer Verified Customer

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My experience here has been a nightmare. This dealer has ruined my vehicle, rip me off for repairs that I had paid out of pocket to not even complete the job.I have reach out to mangers of o This dealer has ruined my vehicle, rip me off for repairs that I had paid out of pocket to not even complete the job.I have reach out to mangers of ongoing incomplete repairs & damages they cause to my vehicle still haven’t had the issues rectified. They even try to get me to pay for repairs I’ve already had warranty for. Please run away from this place scammers. More

by loritrr Verified Customer Verified Customer

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