Dale Thompson | Page 4

Nice visit I had a nice, comfortable afternoon sitting on the couch by the fireplace while my oil was being changed. My big dog, Beckett was was with me too! Eve I had a nice, comfortable afternoon sitting on the couch by the fireplace while my oil was being changed. My big dog, Beckett was was with me too! Everyone was so welcoming! More

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great experience I have recomended people to buy from this dealer.And will continue to recomend people. If I am in the market for new vehicle Columbia Ford is where I I have recomended people to buy from this dealer.And will continue to recomend people. If I am in the market for new vehicle Columbia Ford is where I will go. More

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Very satisfying People were very easy to work with and very accommodating. All questions were completely answered and I'm comfortable with knowing any future concerns People were very easy to work with and very accommodating. All questions were completely answered and I'm comfortable with knowing any future concerns (if any) will be addressed and resolved. Atmosphere was relaxed and inviting. Overall experience was great. More

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Excellent Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything els Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything else thanks for the wonderful service More

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Awesome experience, top notch service. Hands down best dealer experience yet. Non pushing, no haggling, friendly all the way through. We will definitely be coming back for all service and f Hands down best dealer experience yet. Non pushing, no haggling, friendly all the way through. We will definitely be coming back for all service and future purchases. More

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Great experience!! I had a great experience while trying to find the right car for myself. I had gone to at least a dozen dealerships before deciding on the 2014 Explor I had a great experience while trying to find the right car for myself. I had gone to at least a dozen dealerships before deciding on the 2014 Explorer. The staff went out of their way to make me feel comfortable and not pressured. A special thank you to Anthony Mauro! More

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Bought car in January.... Major problems no solution I have been having many issues with my vehicle that I purchased in JanuaryJanuary from Columbia Ford. The first time I brought it in for service for c I have been having many issues with my vehicle that I purchased in JanuaryJanuary from Columbia Ford. The first time I brought it in for service for check engine light on, jerky transmission, stuttering and clicking noise in engine they told me everything was fixed with an oil change. Brought it back in July for the same issues and this time they found a bit more wrong with the car. This was after we had to help them with their diagnosis and show them we knew a bit more about car repair then they thought. We got the car back again the first week of August after them having fixed it 100%. First week in September and the check engine light is back on again. This time I dropped it off on a Thursday and they looked at it on Tuesday. They told me the check engine light wasn't on and they couldn't find anything wrong with the vehicle. It still has transmission slippage, backfiring and jerking. I used to think highly of Columbia Ford but will never be going there to fix any of my other vehicles or for purchasing another vehicle. They have lied to me numerous times and am extremely disappointed. More

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The dealership of the future, today! This is my 4th purchase from Columbia Ford. Salesman Aaron Guilbeault, all 4 from the same salesman is a big deal, not an easy task. I've always been This is my 4th purchase from Columbia Ford. Salesman Aaron Guilbeault, all 4 from the same salesman is a big deal, not an easy task. I've always been treated with respect, everyone is very friendly and outgoing. Very relaxed atmosphere, no pressure to buy, knowledgeable staff, just really good people in general. I actually think of them as friends, I've dealt with a lot of dealers because I love to buy cars, this place feels like I'm hanging out with my friends. I can't say enough good things about Columbia Ford. Special Thanks to Aaron, great job as usual, I wouldn't expect anything less from you, you are a fine young man. Recently met Eric Gates, again, great customer service, professionalism and someone who is down to earth. A great asset to the company. I have a few other friends here and I don't want to leave them out..."Ginger Rogers" (Matt Milici) "The Honey Badger" Dale Thomspson, all you guys are a great team, don't lose that! Thanks! Russ Roberts More

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Customer Service Is Number One We had a fantastic experience! Customer service is very obviously number one with everyone we encountered at Columbia Ford! We will be back for our ne We had a fantastic experience! Customer service is very obviously number one with everyone we encountered at Columbia Ford! We will be back for our next purchase! More

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Friendly, Professional, & Personable Very accommodating service. Salesperson, Chris Magnano, was very friendly, knowledgeable, and promptly returned calls & texts. Chris invested the time Very accommodating service. Salesperson, Chris Magnano, was very friendly, knowledgeable, and promptly returned calls & texts. Chris invested the time to find the best vehicle match for me. Dale Thompson, affectionately referred to as "Badger", was very knowledgeable about the auto industry and provided good advice on how to deal with insurance claims for damaged vehicles. General Sales Manager, Chris Messier, is a very personable family man who is hard not to like. Columbia Ford Kia has an Enterprise car rental on premises and they made arrangements to return my car rental on my behalf, even though the rental was from an Enterprise in Colchester. On the day of delivery, my bank wouldn't clear the insurance check that I needed for my down payment until the next day. Columbia Ford Kia let me drive home my car with a dealer plate until the check cleared. Also, Chris took the time to explain every feature of the vehicle. He even set up the Bluetooth connection between my phone and the car. Overall, I highly recommend Columbia Ford Kia. The team is courteous, professional, and accommodating. If you're thirsty, they have plenty of cold, bottled water compliments of the house. More

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