Dan Ford | Page 10

This dealership has changed for the worst over the last year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have p year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have purchased three new cars from the dealership and the first two were great! The first two, "this is our best price and we will give you this (a fair price) for your trade-in", we bought the vehicles. The third purchase in August of 2021 was filled with drama. They offered a very lowball trade-in offer (I can search the internet) and was adamant it was there best offer....okay we passed on the purchase, only to have the sales manager call me three weeks later and agree to the original terms we requested, we still bought the vehicle. During a service visit in August of this year I saw a used Ascent I was interested in and again they made a ridiculously low offer on my trade-in....so I walked away. During another visit in September, I again asked about a used Ascent, restated my desired trade-in value and asked about the remaining maintenance plan I had purchased on my trade-in transferring to the used Ascent, "no problem, it will transfer" I was assured. They did raise the value of the trade in to very close to what I wanted so the numbers worked for me and then the drama began.... "Well now I will have to check with Finance to see if the maintenance plan will transfer", which became "the maintenance plan expires today", which became "okay you have another year on your maintenance plan, but it doesn't transfer", it felt like bait and switch at best! I walked away without purchasing the vehicle. So, know I will keep my trade and this dealer will still perform the maintenance I was asking them to transfer to the Ascent and then a year from now I will drive to Phoenix and trade my car in on an Ascent because I will not purchase another car from this dealership. The only reason I gave this rating three stars is the outstanding service Dan Ford provides in the dealership service department. More

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My whole experience was incredible. Started with CJ who stayed in contact scheduling a time for me to come in and continued with Chris. Very pleased. It did feel like a family environme Started with CJ who stayed in contact scheduling a time for me to come in and continued with Chris. Very pleased. It did feel like a family environment. Everyone was very open and honest as I went from looking at a used car to purchasing a new car. I never felt pressured but I did feel very informed. More

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I had an amazing experience with everyone. Jennifer and Joe were patient and kind with me and all my questions. I highly recommend Tucson Subaru. Jennifer and Joe were patient and kind with me and all my questions. I highly recommend Tucson Subaru. More

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Subaru is known for Love and great commercials. This dealership and all of the people in it exude Kindness and Love. Monica knew what would fit my husband and myself better than I did. She was a jo This dealership and all of the people in it exude Kindness and Love. Monica knew what would fit my husband and myself better than I did. She was a joy to work with. Jennifer in finance was fabulous too!! We laughed a lot and felt so comfortable. Chris and Darla in service were awesome also. Darla helped explain all the icons and gadgets in such a gentile way that made understanding this Ascent very comfortable for me. The technology today can be so overwhelming and she was a love too. What a dynamic team overall. You are lucky to have them. I believe I was a tough customer but they all handled me with love!❤️❤️❤️❤️❤️💙💙❤️❤️❤️❤️❤️ Thankful to All, Cathy and Mickey Seulean More

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Another great service experience with service advisor Dan Ford. With a 7:30 appointment Dan had me and my Forester back on the road at 9:00am following a brake fluid flush, AWD service and multi-point inspec Ford. With a 7:30 appointment Dan had me and my Forester back on the road at 9:00am following a brake fluid flush, AWD service and multi-point inspection. I appreciate being able to wait on my vehicle since I come all the way from Green Valley. More

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Dan always provides an exceptional service experience at Tucson Subaru. He really strives to make a customer happy. Yesterday was no exception when I had an air conditioning issue on my 2018 Forester. Dan a Tucson Subaru. He really strives to make a customer happy. Yesterday was no exception when I had an air conditioning issue on my 2018 Forester. Dan and his mechanic resolved the problem and had me back on the road in a reasonable amount of time, especially considering the amount of work involved. Thanks Dan! More

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Quite frankly, one of the most honest people I have had the pleasure of meeting. Highly recommend. the pleasure of meeting. Highly recommend. More

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Debbie made sure we were well taken care of and she made us feel very appreciated. She’s a wonder salesperson. us feel very appreciated. She’s a wonder salesperson. More

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Every aspect of this dealership is first rate. From Debbie in sales and Dan in service to Curt in finance all advocate spectacularly for the customer. This is our second Subaru after owning nothin From Debbie in sales and Dan in service to Curt in finance all advocate spectacularly for the customer. This is our second Subaru after owning nothing but Toyotas for years. Dan's service experience/relationship made it a no-brainer to become a repeat customer. These are challenging times to buy any vehicle and Debbie made our car buying experience positive and thorough. Debbie listens and supports with quiet but genuine enthusiasm. Her significant capacity for empathy allows her to understand your desires and meet your needs. Kurt handle the financial end seamlessly and effortlessly. He knows his craft and that knowledge benefits all of us. Our hats are off to Tony in management for over seeing this streamlined event. And without a doubt thanks to the owner for making sure his staff reflects his values. More

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Sean provided us with excellent service. I really appreciated his no pressure style! He was very knowledgeable about our vehicle, helped us choose what was the right choice for our family. T I really appreciated his no pressure style! He was very knowledgeable about our vehicle, helped us choose what was the right choice for our family. Thank you, Sean! Dan Ford always provides excellent service, and goes above and beyond to help with all of our service needs. Thanks, Dan! More

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