Dan Sills | Page 3

Horrible Management. Unprofessional staff. Would not recommend taking vehicle here due to bait and switch. And the employees are dishonest to customers. Unprofessional staff. Would not recommend taking vehicle here due to bait and switch. And the employees are dishonest to customers. More

by . Verified Customer Verified Customer

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After purchasing a new 2023 Expedition from Elder Ford, I have learned alot about this dealership. They are wolves in sheeps clothing. They act nice but understand they are stealing and lying the entire tim have learned alot about this dealership. They are wolves in sheeps clothing. They act nice but understand they are stealing and lying the entire time. I say stealing because if you sell someone a vehicle and have serviced the vehicle for something such as a bumper repair, you should tell the buyer. After purchasing the vehicle, I noticed a high speed vibration. I have reported it to my local Ford service center four times and have to call the Ford Complaint assistance line. That is where I learned about a service to repair the front bumper my vehicle that was never disclosed to me. This is unfair and deceptive. I will also be reporting this to the Better Business Bureau, only I am not sure what they can do. I wanted to let anyone who reads this to know and ask for a service report when buying even a new vehicle. More

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From the moment of entering the dealership, through to purchasing our vehicle the Staff and Sales Associates very Friendly and accommodating. purchasing our vehicle the Staff and Sales Associates very Friendly and accommodating. More

by danheselton Verified Customer Verified Customer

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Service department took care of my recalls on my 2021 f250 truck at my house, which was over and above for me. Thanks Elder Ford. f250 truck at my house, which was over and above for me. Thanks Elder Ford. More

by TOMMCLAIN12000 Verified Customer Verified Customer

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Very helpful knowledgeable. Great selection of cars. The sales staff were patient with answering questions. Amazing overall experience! Great selection of cars. The sales staff were patient with answering questions. Amazing overall experience! More

by elysia518 Verified Customer Verified Customer

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It actually started great or so I thought. Everything about this dealership seemed on the up and up. I will accept full responsibility for buying the extended service plan and warranty throug Everything about this dealership seemed on the up and up. I will accept full responsibility for buying the extended service plan and warranty through them, knowing they would both be my home dealership. They always seemed to make good on what was said about what I was buying. Then the time came to put it to use at my local dealership only to find out that I paid alot of money for a few oil changes. I have a contract that says it covers alot of other things, I will give them that. The problem is the dealership tells me that I can show them any piece of paper I want, but if Ford doesnt say yes they will pay, I must pay. My issue with the dealership is since I discovered this problem I have sent emails to the GM and the sales manager that had “assisted?” me before and I have not heard back from either one of them. What I will tell all of you is that when you purchase an extended service plan from Elder Ford, I cant speak for all the others, the dealership gets $325 for a full synthetic oil change. That definitely raised an eyebrow. Anyway, the two stars is not because they did not give me a good deal on the vehicle that vibrates at 75 mph, and Ford says is a known problem with no fix, because at the time they did. Its for selling me oil changes made of gold. More

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Amazing dealership have no complaints what so ever. I always choose this dealership for every thing I always choose this dealership for every thing More

by Originalbarearii Verified Customer Verified Customer

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Great service. They took me seriously and valued my time and got me in and out They took me seriously and valued my time and got me in and out More

by melaniejtmc2 Verified Customer Verified Customer

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They were very professional and did what was needed to get me into the truck I wanted get me into the truck I wanted More

by lprevat Verified Customer Verified Customer

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Purchasing my truck went fine. The service department is very good, Dan Beavers and Technician Todd Jackowitz. The service department is very good, Dan Beavers and Technician Todd Jackowitz. More

by nickvbolli Verified Customer Verified Customer

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