"Excellent Service Experience"
- Mike Knauer
Your service department is great -- efficient, friendly, and high quality. I especially appreciated Dana explaining the service options to me for my recently leased vehicle, given the current mileage -- it saved me another service trip in the near future!
From the timely shuttles both ways to the free loaner when my service needed extra parts it all went smoothly for a very competitive price. Great teamwork. Dana was great with text updates. Matt made the loaner easy. All appreciated.
Other Employees Tagged:
Matt, the rental guy, Steve the shuttle driver and one other shuttle driver
"Kris in parts"
Was very happy with the service Kris ordered me mats quick an put the in my car an told me how to take them out to clean. He's very pleasant an makes sure customer is very happy an I AM WITH EVERYONE THAT I HAVE DEALT WITH.
I am very pleased with my service in VT I'm from ny but rather have my service in VT due the great people there an they make sure your happy. I wish I would have dealt with heritage before .
Once again I am very pleased with the service provided by Heritage Toyota. I never hesitate to take my car there knowing that they will do a good job.
- 283 Hart Towers Drive
I came to Heritage for vehicle service without an appointment. The service personnel were able to work me in. They took my vehicle immediately.
I had my grandson and dog with me in the lounge. We had our vehicle back within an hour. Amazing Service
"Another Success Story at Heritage Service"
The Heritage Toyota Service Dept is the best. My service writer specialist Dana was pleasant, knowledgeable, and interested in making sure of all my truck's maintenance needs were covered. She kept me updated periodically during the day as she said she would. The service manager & all the technicians are top notch. In the past, they've even let me come back to explain any questions or concerns without any hesitation. From bottom to top, the H-Team are true professionals. The free State Inspection program for buying your car or truck with Heritage is an awesome bonus!
"Excellent customer service"
My vehicle needed emergency service as the alternator was failing. Dana Lawrence kept me informed of the vehicle needs and was able to get my car fixed and back to me in a timely fashion.
After few years as their customer, I came for the state inspection with my BRAND NEW CAR, that was bought two weeks prior, and it was in perfect condition (nothing was noticed or noted by the service hostess when the car was brought into the service). When they returned it after 2 hrs, the windshield was cracked. They claimed that it MIGHT have been a small crack that was not noticed when the car was brought into the service, and they assured me that it was not their fault, therefore they will not replace the windshield. They suggested to use my insurance.
Few months later I have a new windshield that was changed UNDER WARRANTY by another Toyota dealer from another state.
Extremely poor customer service. I will never use Heritage Toyota Service (Sales Department is OK).
Comment after Heritage Toyota's reply: If it would have been a VISIBLE stone chip, it would have been fare not to replace the windshield. However, since the windshield was replaced UNDER WARRANTY by another Toyota dealer, it means that either it was no stone chip or Toyota has different standards. For your information, that cracked windshield was thoroughly examined by a Toyota specialist before deciding that it has to be changed under warranty.
"Honest, Helpful, No Pressure... They're my Guys!"
- Mr Sparky
When I find anything that I like in my life I stick with it. I take as good of care of things that I am able to and with the assistance of the Heritage Service Team I am able to fill that to a reality with my vehicle. I trust them, I admire their openness and friendly demeanor. Most importantly, I feel as though they are there not to up sell or make a commission, but to treat me as they themselves would like to be treated... that is a rare treat in today's hustle and bustle world.