Comfortable and satisfied for doing my Rav4 service on Saturday. The staff was very friendly and the waiting room is very nice. The service price is very reasonable. Would be happy to come again!
"Pleasure going to Heritage from Plattsburgh!"
I have confidence in Heritage Toyota. Great service and polite professional staff. Della Toyota in Plattsburgh is a joke. I had a recall and tire rotation, oil change, etc... no problem.
"Aways Honest Answers"
- Brian Frazier
I will only take my vehicle to a Toyota dealership service center for any repairs. I know I can trust the technicians to ALWAYS do a great job and keep my investment running properly for many miles to come. I especially have liked the care and frankness that Dana has provided me. On more than one occasion she has looked up previous repairs (even from other Toyota Dealerships) and walked me through several options that I have for the necessary repairs. There is never any pressure to have the repairs done. When the need of the repair is imminent she has always been very honest to give me options to get the repair done properly for the best price. My "hats off" to the entire Heritage Toyota Service Team, they continue to make me realize that my Toyota is a solid reliable vehicle which I can keep running thanks to their expertise.
"Tire change over"
Went in for my winter tires to be changed over to all seasons. As usual Dana greeted me with a smile. She told me how long to expect to wait for the change over to take. In a hour she came and got me in the waiting room. Held the door for me to get into the service area, had a nice friendly conversation and I was off.
If you could clone Dana you would have a wonderful service staff. She embodies the definition of excellent customer service.
- Pam Mackenzie
Thank you for the care and attention you give my vehicle. It is a pleasure to work with you. Great follow up and attention to detail.
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