Dane Fransen | Page 6

Always impressed with your service staff. Dane helped me this visit, nice to deal with the same people as in the past. Dane helped me this visit, nice to deal with the same people as in the past. More

by Tllaff12 Verified Customer Verified Customer

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Very Professional, Always delivering! I would definitely recommend it to any friends or family! Great Service! I would definitely recommend it to any friends or family! Great Service! More

by isabel_ramos98 Verified Customer Verified Customer

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Very pleased with our last visit. They proved that our safety is a top priority for them! Thank you to all at Luther Honda. They proved that our safety is a top priority for them! Thank you to all at Luther Honda. More

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Very clean waiting area, service area was clean and I was greeted immediately upon pulling in. Dane did a great job of listening to my needs. Plus went above and beyond with updates and services performed. greeted immediately upon pulling in. Dane did a great job of listening to my needs. Plus went above and beyond with updates and services performed. More

by Elmar Verified Customer Verified Customer

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236,000+ miles on my 2013 Honda Pilot and had only my second repair (oil pump gasket and seal replacement) last week at Luther St. Cloud Honda. Speaking with the Service Department staff before I left, second repair (oil pump gasket and seal replacement) last week at Luther St. Cloud Honda. Speaking with the Service Department staff before I left, it occurred to me that other then required maintenance and tires, this was truly only the second "repair" this vehicle has required since I purchased it in April of 2013! Even more amazing, the people I have worked with - Stacey Dingmann, Casey VanDorn, Dane Fransen and Keith Schmeling - have been with me every step of the way since 2013! (And the new kid - Jimmy Gray - is also cut from the same fabric, I expect he'll also be around a long time to assist anyone with service matters.) Now, I'm getting along in the years and have been driving for over 54 years. I've never experienced a vehicle with so few mechanical issues, nor have I ever had the same doctor - NOR the same Service Staff - for 10 or more years until now. If you're looking for a vehicle, shop Honda. If you're looking for a trustworthy service department, look no further than Luther St. Cloud Honda. More

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Always the best customer service and vehicle care out here!!! A reason I've stuck with Luther for over 10 years!!! here!!! A reason I've stuck with Luther for over 10 years!!! More

by joseph.wesenberg Verified Customer Verified Customer

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Everyone seemed friendly & competent. I’m very pleased with the service & would not hesitate to recommend them. I’m very pleased with the service & would not hesitate to recommend them. More

by Rckalenda Verified Customer Verified Customer

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Horrible experience! Went in for a timing belt, then the alternator went out. I didn’t complain about it, but it was pricey to fix. On the drive home from Luther after ge Went in for a timing belt, then the alternator went out. I didn’t complain about it, but it was pricey to fix. On the drive home from Luther after getting the alternator replaced, car was making loud noise when turning. Then when parked it was leaking fluid on the driveway. This is AFTER driving it home from Luther. Called back, they picked up the car and told me needed a new steering pump and it had nothing to do with the other fixes. Odd since the steering pump is near the alternator. You would think the mechanic would check the car over after working on the car before giving it back to the customer. I worked with Stacy and never had problems before and I vented my frustration. Basically, they didn’t take blame for it and said car has 165k and things will break. I corrected her and told her the car had 113k. She did correct herself after. Since then she never has returned phone calls and had us deal with someone else. I thought highly of her until this last experience. The whole situation seems fishy and I think the steering pump was the mechanics fault and damaged it when working on the car. Over $3500 out of my pocket later. It’s a shame after 6 years of having my car serviced there, this is how my car was handled after a big repair. Disappointed to say the least! More

by Betternexttime Verified Customer Verified Customer

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Sales department made the purchasing and financing very easy. Service department is exceptional. Very helpful and patient. I was not comfortable with the available rental vehicle. They resolved the iss easy. Service department is exceptional. Very helpful and patient. I was not comfortable with the available rental vehicle. They resolved the issue with understanding and kindness. More

by wickercup10 Verified Customer Verified Customer

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Every time we are at hondawe deal with great people. Stacey let us know how our suv was comming along. Stacey let us know how our suv was comming along. More

by LEHMAN08 Verified Customer Verified Customer

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