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Dane Fransen
Dane Fransen | Page 7
Service Writer
Luther St. Cloud Honda
1500 Highway 23 West
St. Cloud, MN 56387
1,672 Reviews
Family and fishing are my passions
Read moreDealership Experience
22 yrs, 11 mos
Industry Experience
24 yrs, 10 mos
1672 Reviews of Dane Fransen
August 26, 2023
236,000+ miles on my 2013 Honda Pilot and had only my second repair (oil pump gasket and seal replacement) last week at Luther St. Cloud Honda. Speaking with the Service Department staff before I left, second repair (oil pump gasket and seal replacement) last week at Luther St. Cloud Honda. Speaking with the Service Department staff before I left, it occurred to me that other then required maintenance and tires, this was truly only the second "repair" this vehicle has required since I purchased it in April of 2013! Even more amazing, the people I have worked with - Stacey Dingmann, Casey VanDorn, Dane Fransen and Keith Schmeling - have been with me every step of the way since 2013! (And the new kid - Jimmy Gray - is also cut from the same fabric, I expect he'll also be around a long time to assist anyone with service matters.) Now, I'm getting along in the years and have been driving for over 54 years. I've never experienced a vehicle with so few mechanical issues, nor have I ever had the same doctor - NOR the same Service Staff - for 10 or more years until now. If you're looking for a vehicle, shop Honda. If you're looking for a trustworthy service department, look no further than Luther St. Cloud Honda. More
by svbesser52
Other Employees Tagged: Stacey Dingmann, Casey Van Dorn, Keith Schmeling, Jimmy Gray
August 25, 2023
Horrible experience! Went in for a timing belt, then the alternator went out. I didn’t complain about it, but it was pricey to fix. On the drive home from Luther after ge Went in for a timing belt, then the alternator went out. I didn’t complain about it, but it was pricey to fix. On the drive home from Luther after getting the alternator replaced, car was making loud noise when turning. Then when parked it was leaking fluid on the driveway. This is AFTER driving it home from Luther. Called back, they picked up the car and told me needed a new steering pump and it had nothing to do with the other fixes. Odd since the steering pump is near the alternator. You would think the mechanic would check the car over after working on the car before giving it back to the customer. I worked with Stacy and never had problems before and I vented my frustration. Basically, they didn’t take blame for it and said car has 165k and things will break. I corrected her and told her the car had 113k. She did correct herself after. Since then she never has returned phone calls and had us deal with someone else. I thought highly of her until this last experience. The whole situation seems fishy and I think the steering pump was the mechanics fault and damaged it when working on the car. Over $3500 out of my pocket later. It’s a shame after 6 years of having my car serviced there, this is how my car was handled after a big repair. Disappointed to say the least! More
by Betternexttime
Verified CustomerOther Employees Tagged: Stacey Dingmann , Mechanic that worked on my car. Don’t know their name.
August 24, 2023
Sales department made the purchasing and financing very easy. Service department is exceptional. Very helpful and patient. I was not comfortable with the available rental vehicle. They resolved the iss easy. Service department is exceptional. Very helpful and patient. I was not comfortable with the available rental vehicle. They resolved the issue with understanding and kindness. More
by wickercup10
Other Employees Tagged: Stacey Dingmann, Casey Van Dorn, Pat Doroff, Jimmy Gray
August 24, 2023
Every time we are at hondawe deal with great people. Stacey let us know how our suv was comming along. Stacey let us know how our suv was comming along. More
by LEHMAN08
Other Employees Tagged: Stacey Dingmann
August 21, 2023
I appreciate their honesty. I brought my car in for an oil change in June and was told I don't need one yet and to wait until my car is at 15%. They are also very friendly and I brought my car in for an oil change in June and was told I don't need one yet and to wait until my car is at 15%. They are also very friendly and professional. More
by lynn18
Other Employees Tagged: Stacey Dingmann
August 16, 2023
Never been there. Keep getting emails from this dealer. I’ve told them repeatedly to remove my email from there sysytem Keep getting emails from this dealer. I’ve told them repeatedly to remove my email from there sysytem More
by nicolegerdes
Other Employees Tagged: Stacey Dingmann, Casey Van Dorn, Jimmy Gray
August 13, 2023
Service was on time as usual Dane was professional, friendly and helpful. Here are three more words friendly and helpful. Here are three more words More
by nisi
Other Employees Tagged: Jimmy Gray
August 12, 2023
I wasn’t satisfied with the service since they don’t offer a free inspection after the oil change. And the amount for the oil change is not even reasonable offer a free inspection after the oil change. And the amount for the oil change is not even reasonable More
by Mahmudshariff
Other Employees Tagged: Casey Van Dorn, Jimmy Gray
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