Daniel Alicea
Daniel Alicea at Elder Ford of Tampa

Daniel Alicea | Page 32

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.6
664 Reviews
4.6

664 Reviews

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664 Reviews of Daniel Alicea

May 12, 2023

Dealership Rating
Employee Rating

Fast and easy. Everyone was friendly and helpful. I will be bringing my wifes car in. More

by JAKELEWCHENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2023

Dealership Rating
Employee Rating

Wonderful service and staff, very attentive to my needs. Best service from a dealership that I've been to. Keep up the great work More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2023

Dealership Rating
Employee Rating

I will never buy another car here. I purchased a 2015 Nissan rogue on 2/16/2023 that had a blue certified sticker and should have been ok but when I had driven it about a week and went More

by honeybeelucile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 13, 2023

Elder Ford of Tampa responded

Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to Dan Sills our General Manager at Elder Ford of Tampa at your earliest convenience to discuss how we can turn this experience into a positive one.

May 10, 2023

Dealership Rating
Employee Rating

Difficult to work with and poor customer service. We won't be back. Repair was done quickly though. More

by KHRISKBLACK@GMAIL.COM
Recommend Dealer
No

Other Employees Tagged: Daniel Alicea

May 11, 2023

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

May 09, 2023

Dealership Rating
Employee Rating

Elder makes my life easier by picking up my fleet vehicles and dropping them off. More

by TROY1P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2023

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

May 07, 2023

Dealership Rating
Employee Rating

Elder Ford never ceases to deliver. Their service center is always courteous and helpful; ask for Nicole or Daniel. More

by Pete
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robo Rivera, Dan Beavers, Nicole Dobbs, AYMAN ABOUELSOUD , Nabil Brohmi, Kitt Kittles

May 10, 2023

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Thanks for your business! Take care!

May 07, 2023

Dealership Rating
Employee Rating

Always a great experience here, fast service, great communication from service advisors and clean/tidy shop More

by damicruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2023

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

May 06, 2023

Dealership Rating
Employee Rating

Muy bueno por k dan o0ortunidad a personas con mal credito por eso me gusta edel de ford de tampa gracias por ser tan compresivos bendiciones More

by mabelestebanexonelier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios

May 08, 2023

Elder Ford of Tampa responded

Hola, gracias por tomarse el tiempo de su día para contarnos acerca de su experiencia. Háganos saber si hay algo más que podamos hacer por usted. ¡Viajes seguros!

May 06, 2023

Dealership Rating
Employee Rating

Still waiting on my $2000 to be returned from repair of my transmission. I was told this a month ago More

by krdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2023

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

May 08, 2023

krdog responded

Dan Alicea was great throughout the whole process. I know this comes from the top and your third party insurance company. I did everything I thought should be done for the policy, even changing the transmission fluid when it was not required. What they rejected my claim for had nothing to do with the transmission. It cost me $6400 to replace a torque converter. I could have replaced the whole transmission for less. Knowing that your third party insurance company is horrible, you think I'd get somewhat of a break on the price. I know I'm getting $2000 back from the third party, but I bought the Escape from Elder because of the warranty. I've never had a Ford's tranny last more that 70,000 miles. I've had 3 previous to this fail. This one will be my last. Toyota's from now on.

May 05, 2023

Dealership Rating
Employee Rating

The service was great. I would would recommend them to anyone. Very good service. Thank you More

by lauren.sasser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Beavers

May 08, 2023

Elder Ford of Tampa responded

Hi Lauren, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

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