Daniel Cuevas | Page 3

I bought my 2025 Nissan Kicks on December 5, 2025. I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales departmen I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales department's attention immediately. They told me that service would be able to take care of this with my bumper to bumper warranty. However, when I went to the service department, they slapped me with a $2,500 bill and said that the warranty only covers defects - not damages. I showed the service department a picture of when I purchased the vehicle, and that's when my advisor asked with a rude tone, "So do you want us to fix it or not?" I was shocked by this and that's when I requested to speak with the service manager. He was kind enough to wave my diagnostic fee but said to repair the damage (that I did not do) would cost $2,500. Even though I just bought this car which is why I'm disappointed and disgusted with this dealership altogether. To take advantage of a customer like this, is very sad. I know that the sales department knew about this damage when they sold me the vehicle. Hence why it was a loaner vehicle to begin with. I contacted consumer affairs and they denied my warranty due to the damages. The service receptionist provided contact information to the owner and I plan on sending him an email by the end of this week. Hopefully he will make this right. More

by Rebecca Delgado Verified Customer Verified Customer

Print

Very thorough and professional They were very thorough and very professional in the service delivered and very professional in the service delivered More

by mrsamberbeal_1908 Verified Customer Verified Customer

Print

Had apt for oil change it took 2 hrs, Manager got arrogant with me saying everybody has to wait even with an apt. Just Rude arrogant with me saying everybody has to wait even with an apt. Just Rude More

by gbreathez Verified Customer Verified Customer

Print

Friendly helpful and supportive staff that always make sure that my needs are met. And I’m completely satisfied. sure that my needs are met. And I’m completely satisfied. More

by CHERYLMCCLELLAN87 Verified Customer Verified Customer

Print

Customer service was good. She went above and beyond to assist me with some questions I had She went above and beyond to assist me with some questions I had More

by ANITALAWSON36 Verified Customer Verified Customer

Print

The service department was faced with 2 challenges with my truck. The challenges were failure in 2 systems that were almost impossible to find the source of. The service techs never gave up, and Daniel w my truck. The challenges were failure in 2 systems that were almost impossible to find the source of. The service techs never gave up, and Daniel was great at keeping me informed. Once the system failure were found, the response to get the vehicle repaired and back to me became their priority. It took several days, but they got the job done. More

by dsblum1960 Verified Customer Verified Customer

Print

After 2 hours I asked the statues of the cars pool change. I was told he would check. 20 min later I had to ask again and I was told he would check despite being told that before. In addition he never change. I was told he would check. 20 min later I had to ask again and I was told he would check despite being told that before. In addition he never came back and I had to ask again 3rd time. Finally he told me there was a mix up and my car was not serviced. So for 2.5 hits my car was just sitting not being serviced. It took 3 hours for me to get an oil change because of a mix up. This was a huge inconvenience and I even missed my doctor’s appointment that was scheduled later in the day. This was the worst service I ever received. More

by Quin_chambers Verified Customer Verified Customer

Print

Great professional and fast. I was in and out with everything shown to me , videos pics I was in and out with everything shown to me , videos pics More

by meximus1 Verified Customer Verified Customer

Print

Overall service is great. I did have to go in myself to schedule the appointment even though I was told they would call me when I purchased the vehicle a over a month before. I did have to go in myself to schedule the appointment even though I was told they would call me when I purchased the vehicle a over a month before. It is very difficult to get someone on the phone as well. Once I got in though, like I said, service is great. More

by KevinM Verified Customer Verified Customer

Print

Great Service! I like the video summary sent to my email, and the free car wash. I like the video summary sent to my email, and the free car wash. More

by shantaspencer Verified Customer Verified Customer

Print