Daniel Cuevas | Page 4

Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage. My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying these expenses out of pocket. This experience has made me seriously question the value of purchasing an extended warranty from Nissan. When a customer pays additional money for warranty protection, there is an expectation that it will provide meaningful coverage when problems arise. If common issues such as a failing battery—and the diagnostic work needed to identify that problem—are excluded, it raises the question: What exactly am I paying for? I understand that warranties have limitations and exclusions, but I believe Nissan needs to be more transparent about what is and is not covered. Customers should not discover these limitations only after experiencing a problem and receiving an unexpected bill. I want to emphasize that my concern is primarily with the warranty coverage, not the quality of service I have received from Kelly Nissan. I appreciate the work Kelly Nissan has done on my Pathfinder, but this experience has definitely made me reconsider whether purchasing a Nissan warranty in the future is worth the cost. More

by nevell.smith Verified Customer Verified Customer

Print

The people are proficient, professional and kind. Detailed about the problems that exist and changes that are necessary on your vehicle. Detailed about the problems that exist and changes that are necessary on your vehicle. More

by asklee96 Verified Customer Verified Customer

Print

I arrived at 10am, I was greeted by staff and experienced a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. More

by sharond823 Verified Customer Verified Customer

Print

Amber was very nice and informative. The overall dealership is great . Only issue is the very long wait time. The overall dealership is great . Only issue is the very long wait time. More

by DMOREHEAD54 Verified Customer Verified Customer

Print

Thanks for the customer service that was provided. Raul and the staff are extremely thoughtful about how to ask for assistance that I may not not remember. Raul and the staff are extremely thoughtful about how to ask for assistance that I may not not remember. More

by Bigdog9409 Verified Customer Verified Customer

Print

I was very pleased with the wait time and customer service. The communication concerning what my car's maintenance needs are were very thorough and not pushy. service. The communication concerning what my car's maintenance needs are were very thorough and not pushy. More

by lnt31472 Verified Customer Verified Customer

Print

I was very pleased with the wait time and customer service. The communication concerning what my car's maintenance needs are were very thorough and not pushy. service. The communication concerning what my car's maintenance needs are were very thorough and not pushy. More

by lnt31472 Verified Customer Verified Customer

Print

I appreciate they concern they go out they way to try to solve problems and give me the sense of peace I give all stars to Daniel in the lion den much blessings to him and y’all staff and business 🫶🏻 solve problems and give me the sense of peace I give all stars to Daniel in the lion den much blessings to him and y’all staff and business 🫶🏻 More

by melanie3sons Verified Customer Verified Customer

Print

Service from the 1st call to the last was simply amazing. Had a horrible experience with another dealership and called Kelly nissan of oaklawn and got in touch with Andy, from there nothing but top notch ser Had a horrible experience with another dealership and called Kelly nissan of oaklawn and got in touch with Andy, from there nothing but top notch service. More

by neilmartino Verified Customer Verified Customer

Print

Always awesome service & done in a timely manner. Resonable price. The advisor was great. Satisfied with service. Resonable price. The advisor was great. Satisfied with service. More

by charlottemcgill73 Verified Customer Verified Customer

Print