Daniel Cuevas | Page 4

I appreciate they concern they go out they way to try to solve problems and give me the sense of peace I give all stars to Daniel in the lion den much blessings to him and y’all staff and business 🫶🏻 solve problems and give me the sense of peace I give all stars to Daniel in the lion den much blessings to him and y’all staff and business 🫶🏻 More

by melanie3sons Verified Customer Verified Customer

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Service from the 1st call to the last was simply amazing. Had a horrible experience with another dealership and called Kelly nissan of oaklawn and got in touch with Andy, from there nothing but top notch ser Had a horrible experience with another dealership and called Kelly nissan of oaklawn and got in touch with Andy, from there nothing but top notch service. More

by neilmartino Verified Customer Verified Customer

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Always awesome service & done in a timely manner. Resonable price. The advisor was great. Satisfied with service. Resonable price. The advisor was great. Satisfied with service. More

by charlottemcgill73 Verified Customer Verified Customer

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My paperwork sad oil change and tire rotation. My tire pressure readings were the same for each tire after the service. My right front tire’s reading was 29 when I came in and when I left. The My tire pressure readings were the same for each tire after the service. My right front tire’s reading was 29 when I came in and when I left. The tires could not have been rotated. I’m very disappointed because I have used Kelly Nissan for my service for years.. More

by Sharon Wright Verified Customer Verified Customer

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I bought my 2025 Nissan Kicks on December 5, 2025. I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales departmen I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales department's attention immediately. They told me that service would be able to take care of this with my bumper to bumper warranty. However, when I went to the service department, they slapped me with a $2,500 bill and said that the warranty only covers defects - not damages. I showed the service department a picture of when I purchased the vehicle, and that's when my advisor asked with a rude tone, "So do you want us to fix it or not?" I was shocked by this and that's when I requested to speak with the service manager. He was kind enough to wave my diagnostic fee but said to repair the damage (that I did not do) would cost $2,500. Even though I just bought this car which is why I'm disappointed and disgusted with this dealership altogether. To take advantage of a customer like this, is very sad. I know that the sales department knew about this damage when they sold me the vehicle. Hence why it was a loaner vehicle to begin with. I contacted consumer affairs and they denied my warranty due to the damages. The service receptionist provided contact information to the owner and I plan on sending him an email by the end of this week. Hopefully he will make this right. More

by Rebecca Delgado Verified Customer Verified Customer

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Very thorough and professional They were very thorough and very professional in the service delivered and very professional in the service delivered More

by mrsamberbeal_1908 Verified Customer Verified Customer

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Had apt for oil change it took 2 hrs, Manager got arrogant with me saying everybody has to wait even with an apt. Just Rude arrogant with me saying everybody has to wait even with an apt. Just Rude More

by gbreathez Verified Customer Verified Customer

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Friendly helpful and supportive staff that always make sure that my needs are met. And I’m completely satisfied. sure that my needs are met. And I’m completely satisfied. More

by CHERYLMCCLELLAN87 Verified Customer Verified Customer

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Customer service was good. She went above and beyond to assist me with some questions I had She went above and beyond to assist me with some questions I had More

by ANITALAWSON36 Verified Customer Verified Customer

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The service department was faced with 2 challenges with my truck. The challenges were failure in 2 systems that were almost impossible to find the source of. The service techs never gave up, and Daniel w my truck. The challenges were failure in 2 systems that were almost impossible to find the source of. The service techs never gave up, and Daniel was great at keeping me informed. Once the system failure were found, the response to get the vehicle repaired and back to me became their priority. It took several days, but they got the job done. More

by dsblum1960 Verified Customer Verified Customer

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