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Daniel Gonzales
Daniel Gonzales at Volkswagen of Salem

Daniel Gonzales | Page 16

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.3
221 Reviews
4.3

221 Reviews

Write a Review

221 Reviews of Daniel Gonzales

October 07, 2024

Dealership Rating
Employee Rating

They did what they said they were going to do and no charges to me. I bought 2 cars there a 2018 Passat and a 2020 King Ranch truck. They've been nothing but good to me! To be fair my memory is not good More

by SILASJON358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Francisco Garibay, Erin Stack

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Oct 08, 2024

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 07, 2024

Dealership Rating
Employee Rating

Great people to work with walked me through the process fairly headache-free only a few things that I didn't understand stress me out but me end it all worked out and they were great to work with thanks so More

by SMITHJP33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Joshua Hunsaker, Matthew Reid, Michael Wenzel, Erin Stack

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Oct 08, 2024

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 05, 2024

Dealership Rating
Employee Rating

I experienced a Clean environment, friendly staff, and amazing service while at the service department. More

by Wilma soriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell , David Q

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Oct 07, 2024

Volkswagen of Salem responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

Dealership Rating
Employee Rating

They sold me a car that didn’t even work and now they want me to pay to get it fix More

by MI9UELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell, Joshua Hunsaker, Richard Ledgerwood, Jesse Reck, Matthew Reid, Anthony Rose, Adam Stabler, Michael Wenzel, Erin Stack

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Oct 02, 2024

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

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Employee Rating

Representatives were polite and knowledgable. Waiting area was clean and comfortable. I appreciated the free exterior wash. More

by ALICIA.KAY.EAGAN.JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Sep 29, 2024

Volkswagen of Salem responded

Alicia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 29, 2024

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Employee Rating

Lack of customer service. Won’t ever answer calls or return calls. Won’t call about after not having an answer for your call. Very rude! More

by NICHOLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

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Oct 02, 2024

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 22, 2024

Dealership Rating
Employee Rating

On time, efficient with up front cost estimates. Timely ride service. All around great service. More

by JillD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2024

Volkswagen of Salem responded

Thanks, Jill, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 14, 2024

Dealership Rating
Employee Rating

Pleasant staff, do excellent work, could be more transparent with pricing and labor charges are high. More

by JARHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Sep 15, 2024

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 13, 2024

Dealership Rating
Employee Rating

This was an awful experience and I wouldn't recommend this shop to anyone. The staff was rude and condescending. The place was dirty and smelled like human xxxxxxxxx. More

by CARLAJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

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Sep 16, 2024

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 12, 2024

Dealership Rating
Employee Rating

Everyone is always polite and informative. The place is always clean the snack area helps when you have a longer stay. More

by JS.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Sep 13, 2024

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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