Daniel Wood
Daniel Wood at Big Star Cadillac

Daniel Wood | Page 5

Service Drive Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
73 Reviews
4.7

73 Reviews

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73 Reviews of Daniel Wood

October 04, 2024

Dealership Rating
Employee Rating

Easy to get to bobby the best everything was nice and clean all professional to More

by YANTZROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

September 28, 2024

Dealership Rating
Employee Rating

Daniel and Big Star Cadillac were very helpful with my service issues. Daniel was prompt on answering my questions and returning my calls More

by KATHYZ1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Isaiah Rodarte

Sep 30, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 28, 2024

Dealership Rating
Employee Rating

Daniel is fantastic and did a great job of keeping me up to date on the service. More

by ROBERTSMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Sep 30, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

September 02, 2024

Dealership Rating
Employee Rating

First I have said enough about these people NOT IMPRESSED OR EVEN INTERESTED ABOUT DOING BUSINESS WITH THEM AGAIN! about keeping customers informed about service on their car, good luck. I just want to forge More

by tundra2015
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Isaiah Rodarte

Sep 02, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

August 31, 2024

Dealership Rating
Employee Rating

Efficient and very helpful! Didn’t realize I needed new windshield washer blades! Thanks for the blades and putting them on!! More

by sherrypoole010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Ramirez

Sep 02, 2024

Big Star Cadillac responded

Thank you for your kind words. We are delighted that you had a great experience with our team. We look forward to serving you again. Happy motoring

August 20, 2024

Dealership Rating
Employee Rating

Bobby has been my service rep since I started driving Cadillac which is now been 10 yrs. He has always been top notch, courteous and made my experience pleasant More

by WENDYMALLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Isaiah Rodarte

Aug 20, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 15, 2024

Dealership Rating
Employee Rating

Customer Friendly. Professional and prompt customer service. It was a pleasure working with the staff. More

by GEORGE-KNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Albert Ramirez

Aug 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 14, 2024

Dealership Rating
Employee Rating

Outstanding service crew and kept me informed of things ongoing with my car while they had it. Wasn't there very long for the oil change and wash! Keep up the good work!!!! More

by BREEZIE1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Rodarte

Aug 15, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 10, 2024

Dealership Rating
Employee Rating

Great service Communication and response was bar none! ! Jose is awesome and went above and beyond during the entire process More

by ALEXCRNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 03, 2024

Dealership Rating
Employee Rating

Car broke down wrecker delivered to the shop got omit promptly kept me updated regularly More

by GUAJARJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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