Danielle Reid | Page 2

Danielle was wonderful. She kept me updated on the status of my vehicle. Time was actually less than what was predicted. And a HUGE than you to her for letting me know abo She kept me updated on the status of my vehicle. Time was actually less than what was predicted. And a HUGE than you to her for letting me know about an incident were someone hit my vehicle and tried to drive off. That's what I call going the extra mile!! More

by diamro856 Verified Customer Verified Customer

Report | Print

I appreciate Jim Butler Kia working me in to their already full schedule. Danielle is very knowledgeable and kept me updated while my vehicle was getting fixed. already full schedule. Danielle is very knowledgeable and kept me updated while my vehicle was getting fixed. More

by mbutler40 Verified Customer Verified Customer

Report | Print

It was great. The people there were awesome and timely in getting the vehicle serviced. The people there were awesome and timely in getting the vehicle serviced. More

by esbialik Verified Customer Verified Customer

Report | Print

Clean and comfortable atmosphere. The female front counter employee handling my job was very pleasant and genuinely concerned keeping me updated throughout the process. I give her a 1 The female front counter employee handling my job was very pleasant and genuinely concerned keeping me updated throughout the process. I give her a 10 out of 10! More

by agfanara750 Verified Customer Verified Customer

Report | Print

My car was logged in immediately. The waiting room is comfortable. My vehicle was serviced quickly. The waiting room is comfortable. My vehicle was serviced quickly. More

by pcgg44 Verified Customer Verified Customer

Report | Print

I scheduled an 8:30 AM appointment and selected the “waiter” option. I arrived on time and was told there was only one vehicle ahead of me. I planned accordingly and understood the service could take 2 “waiter” option. I arrived on time and was told there was only one vehicle ahead of me. I planned accordingly and understood the service could take 2–3 hours. After waiting approximately three hours with zero communication, I had to approach Doug (who checked in my vehicle) to ask for an update. At that time, I was informed that my vehicle had not even been seen due to technician shortages and bay backlog. This information was never proactively communicated to me, despite staff repeatedly walking through the waiting area. At 8:33 AM, I received an automated text stating I could reply if I needed anything during my appointment. At 11:10 AM, I replied requesting a status update. I received no response. Later, I was told your team has “stopped responding” to those messages. If that is the case, the system should be disabled or customers should be informed. Inviting communication and then ignoring it is unacceptable. My frustration was not about the wait itself. It was about the complete lack of communication. A simple update acknowledging the delay would have prevented this entire situation. At checkout, when I explained this concern, Danielle repeatedly redirected the conversation to advising me to “drop the car off next time,” rather than addressing the communication failure. I was also asked if I was “understanding” what was being explained, which felt dismissive given that my concern had been clearly and calmly stated. Removing the shop fee does not resolve a customer service breakdown. The issue was not financial, it was procedural and interpersonal. Customers who schedule appointments and choose the waiter option deserve proactive updates, especially when their vehicles have not even been brought into service hours after their scheduled time. This experience fell significantly below basic customer service standards. I advised I would not be returning to this location at which point Danielle with a facial expression of (good luck with that) stated “we’re not the only location with long wait times” AGAIN missing the point. Thank you More

by cheleasa.b Verified Customer Verified Customer

Report | Print

I always feel taken care of in the service dept. Very knowledgeable and explain what is necessary for my car! Very knowledgeable and explain what is necessary for my car! More

by cupajava4 Verified Customer Verified Customer

Report | Print

Kept me informed. Very friendly and professional. She was very attentive to our needs and information Very friendly and professional. She was very attentive to our needs and information More

Report | Print

Good people good prices recently usa stopped update why? Will purchase a another car when lease is up Will purchase a another car when lease is up More

by thumanm Verified Customer Verified Customer

Report | Print

Great service! Paid for an uber to get lunch while we waited for our oil change! Paid for an uber to get lunch while we waited for our oil change! More

by annalt12 Verified Customer Verified Customer

Report | Print